Uptown Ford Lincoln - Service Center

Quick service Michele made the repair happen very quickly and Lee was efficient and friendly I did not have an appointment and they still made the repair happen Michele made the repair happen very quickly and Lee was efficient and friendly I did not have an appointment and they still made the repair happen More

Service summary We have two 2017 Lincoln MKC's and both needed normal maintenance. Uptown's service to pick up across town first the one and then the other without o We have two 2017 Lincoln MKC's and both needed normal maintenance. Uptown's service to pick up across town first the one and then the other without our having to drive anywhere was superb. We loved the service and the detailed arrangements to make our lives easier. LOVE UPTOWN More

Quick friendly service provided as usual This was a return visit from a previous oil change that found a defective taillight. The part needed to be ordered. They contacted me within a week This was a return visit from a previous oil change that found a defective taillight. The part needed to be ordered. They contacted me within a week and scheduled the repair. Everything went well. I even got to be one of the first users of the brand new car wash! More

Service Marlon always takes care of me! He acts like I’m his only customer, and does so with a smile! I just don’t worry when I bring my car in; I know he’l Marlon always takes care of me! He acts like I’m his only customer, and does so with a smile! I just don’t worry when I bring my car in; I know he’ll make sure things are taken care of. More

Great Service Again!! I was again very happy with the work done on my vehicle by the Uptown Service Department! Everything was explained to me and Fred Schmitz told me to I was again very happy with the work done on my vehicle by the Uptown Service Department! Everything was explained to me and Fred Schmitz told me to call him if I had any issues or questions! Great job! More

Not what we expected We took our car in on a Friday as no acceleration. The service department informed us on Mon. that the technician who works on transmissions was on v We took our car in on a Friday as no acceleration. The service department informed us on Mon. that the technician who works on transmissions was on vacation for the week, but we could lease a car. Since we did have another vehicle, we passed on that and waited until the transmission guy came back. It was determined that we needed a new transmission (rebuilt). We waited. The part didn't come in until Friday. According to them, the service department was not notified, so didn't work on the car. We are now on week three. On Mon. they started work (we think) and it was to be done on Tues. We were notified on Tues. that someone had pulled the transmission guy off of our car to work on another car, so our's did not get done. Seriously? After waiting two weeks ours gets bumped? We finally picked up the car Wed. night. We had thought that maybe because of the inconvenience that we had experienced they might at least run the car through the wash. Not. No sorry, no anything. We were really disappointed. More

Very Pleased! Staff was very kind, my oil change was done in a timely fashion, they rotated my tires and ran diagnostics and explained results clear and concisely. Staff was very kind, my oil change was done in a timely fashion, they rotated my tires and ran diagnostics and explained results clear and concisely. More

Friendly, efficient & very helpful I was pleasantly surprised to learn that my first oil change after purchasing my pre-owned 2011 Lincoln MKZ was complimentary. The fact of the matt I was pleasantly surprised to learn that my first oil change after purchasing my pre-owned 2011 Lincoln MKZ was complimentary. The fact of the matter is, however, that I would have had the work done there any way. I am a loyal customer of Uptown and trust the staff to give me great advice regarding my service work. More

5 Star service Excellent service. Curt took great care of me, making me feel like part of the Lincoln family. Will definitely recommend uptown service center to ev Excellent service. Curt took great care of me, making me feel like part of the Lincoln family. Will definitely recommend uptown service center to everyone. More

Marlon, was great. He explained the service. I always find that good customer service goes a long way in conducting business. Being knowledgeable is plus but it helps to make that customer feel t I always find that good customer service goes a long way in conducting business. Being knowledgeable is plus but it helps to make that customer feel their concerns are being heard. More