Urban Motors Collection

OK, so the good stuff first. The car (a Ralley Red Line Edition 2013 Dodge Challenger) I bought from these guys back a few weeks ago was 100% mechanically sounds, and sailed thro The car (a Ralley Red Line Edition 2013 Dodge Challenger) I bought from these guys back a few weeks ago was 100% mechanically sounds, and sailed through my state's vehicle safety certification. And, for the most part, the car is great, in pictures and from a distance. The interior was in nearly new condition, too. Tires were in great shape, and even with 2 accidents in the 10 years (minor) everything worked. They also detailed the car professionally, before it came to me, and kept me in the loop as far as receiving my deposit, the wired funds, and telling me when The car was loaded on the transport. Now, upon arriving (in the rain) and unloading, and then drying out, the next day the exterior rubber trim looked pretty tired for a 10 year old car (the last owner had it in Florida for 6 years) and they didn't include the Dodge floor mats (probably because they weren't in great condition) that I believe were in the pictures they showed online. Not a big thing but..c'mon, guys, at least let the buyer make that decision!! I ALSO would have thought the 3 (yes, THREE) recalls would have been taken care of BEFORE they put it up for sale, but it wasn't a deal breaker, and I was okay buying it after I called the NHTSA and Dodge, just to make sure the car was legal and drive-able even without the recalls being immediately fixed. Again, I knew about the recalls and they did send me the complete CarFax at no charge. On the other hand, I feel they should have divulged that the car came with only ONE (not the customary TWO) remotes. Oh, well, lesson learned on that one! One week into ownership the check engine light came on (it was a $350 repair to fix the engine coolant temperature sensor) and I had to replace the key fob battery remote. There was also a nasty (but not deep) gouge/dent/set of scratches on the left side of the front bumper (which my wife IMMEDIATELY NOTICED, again, AFTER we got the car off the transport and into our garage)....and this was NOT a new scratch. I'm sure most of this can be filled and buffed, but if not, I'm glad I got them to knock another $500 off the revised listing price, which was too high to begin with. A SECOND check engine light (O2 Sensor) was triggered on 9/11/23. Did my luck buying cars online run out? As an aside, at the time, there was one other Ralley Red Line edition for sale online within a 500 mile radius w/ Black exterior w/Red Race Stripes, and classic red leather seats and /brake cover accents, so they are not common, but I didn't want to drive 5 hours to West Virginia and then back if I didn't like the car, and dealing with the paperwork is a hassle so I went with the dealership option. The other Ralley Red Line in Virginia Beach had black leather seats, and I didn't want black leather. I probably, in retrospect, should have asked for a complete video walk-around, and after this last experience (I have bought several other cars online with mainly positive experiences) I'll probably not do any more car buying from afar and will only buy from someone I know, personally, if I do buy sight unseen, or from someone who knows someone, or from (as a last resort) a dealership where I can actually see the car in person and that will offer at least a basic dealer warranty and not offer cars "as is". They weren't terrible people, but like all used car places, the cars are, well, used, and in some cases, I'm sure there are a few of them that were abused. My car wasn't what I would call, abused, to be clear, and it IS, even after the initial hassles, a blast to drive and be seen in, but their lack of attention to the small stuff (like making sure the key fobs ALL have new batteries, or..IN THIS DAY OF 2 KEY FOBS PER CAR, TELLING THE CUSTOMER THERE"S ONLY ONE KEY FOB, or, like not fixing the xxxx recalls BEFORE the car is put up for sale, or, not getting rid of minor surface scratches professionally, forces me to give Chris and Alex, and Urban Motors, 3 stars. More

The best dealer in the business! Businesses like this don't exist anymore. I will be coming back for sure Businesses like this don't exist anymore. I will be coming back for sure More

The salesman Chris was awesome he made everything smooth and easy quick response anytime I texted or called him the vehicle is everything and some so thanks to you Chris Thanks Ron and easy quick response anytime I texted or called him the vehicle is everything and some so thanks to you Chris Thanks Ron More

My inquiry about a used car was answered promptly and they provided several ways to stay in touch.they offered more information without me even asking they provided several ways to stay in touch.they offered more information without me even asking More