VIP Honda

I have had a TERRIBLE experience with this dealership!! I purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I w purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I was told that it was the battery even after I explained that I had some one give me a jump and my car still would not start. Sure replacing my battery may have corrected that problem for the time being, but my question is after giving it a jump start why wouldn't my car start? Also recently on one other occasion my vehicle would not start AGAIN!!(FRUSTRATING) Now AGAIN I have tried to let my car sit for several hours trying to start my car from the morning until the evening and it would not start. I have tried using jumper cables AGAIN and still it would not start. I honesty do not think it is a battery problem, if so there is some other electrical problem that is cause this car not to start which therefore is draining this battery. I only had this battery replaced ALMOST a year and a half ago I understand that batteries may not last the full term but twice with the same exact problem. The way that I was spoken to when trying to set up an appointment after explaining my problem was totally unprofessional! How dare this employee make the comment "well things happen" when I am explaining a major problem with my vehicle. That definitely was very, very, unprofessional. When showing a video of how my car would try to start a rep and a mechanic looked at the video and automatically assumed it was the battery, after having my vehicle for four days I was told the first and second day that there is nothing wrong with my car after they ran tests, I was also being called everyday until Thursday with the news of "we still did not find anything wrong your going to stay in my vehicle one more day" for someone to call me wednesday evening to say it looks like its the battery but "your going to stay in my car one more evening" "I will give you a call in the morning" which I recieved a call Thursday for them to say it looks like its going to be the battery. Now when I had the first problem with my car not starting I brought it to V.I.P Honda for service I waited no more that 2 hours and they claim it was the battery, which they replaced. When having the issue again they tell me there is no issue with the car after having my car for several days until thursday, how come the problem was not diagnose sooner than 4 days especially when saying all tests came back normal? They decided to put in a new battery and then tell me my car started with the new battery but not with the old one, with that being said I did not have the old battery replaced, due to the fact I drive my car everyday and after turning the wheel of my car to one side my car started up, hmmm sounds like to me its either the starter, alternator or some electrical switch which could possibly drain my battery. But I guess to them me being a female they figured I did not know what I was talking about when they should have dug deeper to figure out the cause of this problem. Further problems with this vehicle such as my cd player not working, when warming up my car in the rain, snow or cool weather my car makes a squeaking sound like there is a belt loose, my shifter, and my car jerks from time to time. I do understand my car will not run like a just purchased it yesterday but this is only 3 yrs later I should not have this many issues especially with a brand new vehicle. Need less to say once getting my car back the steering was tighter than normal when making a right turn it pulls to the left, or vice versa. I shopped around before making V.I.P Honda my last and final decision; I have also spent time and money traveling back and forth to this dealership to only receive TERRIBLE service. After looking at the 24 month ratings and all of the customer complaints it makes me regret ever coming to this dealership and making a large investment and then some to this particular dealer! I definitely WOULD NOT recommend this dealership to anyone!! BUYER BE WARE!! More

Both a car pay 13.000 cash supposed to be a garanted used. Serviced all the time at the dealer did all the things they told me to do. Today I need a new car, they sevice my car so poorly I need a used. Serviced all the time at the dealer did all the things they told me to do. Today I need a new car, they sevice my car so poorly I need a new engine. They forgot to add liquid in my radiator!!!!!! after a full check up. More

I went to VIP honda for CRV 2011. The salesman from Egypt was knowledgable and friendly enough to attract me to talk about the price . I try to get reasonalbe price and bring other dealer quote with me. Howe was knowledgable and friendly enough to attract me to talk about the price . I try to get reasonalbe price and bring other dealer quote with me. However, the manager, a white tall guy came to me and gave me nothing and the price is even higher what I thought will get lower. I couldn't feel any sincerity from them at all based on this unreasonable price. So I left the dealer with no doubts. They even try laugh at me to say " enjoy your shopping ". I was impressed with the salesman with very detailed introduction about the car, but feel story about that stupid sales manager. No room for negotiating and keep saying they have better service on their car.( God knows it, look that manager's arragant attitude. God knows what kind of service they gonna provide ) Definitely I won't go again with this dealership. Feel insulted after negotiating the price. More

I went to VIP honda for a Honda Accord Lx 2011. The salesman from Egypt was knowledgable and friendly enough to attract me to talk about the price. I brought cash with me, and was ready to hear about a salesman from Egypt was knowledgable and friendly enough to attract me to talk about the price. I brought cash with me, and was ready to hear about a reasonalbe price. However, the manager, a white tall guy came to me and gave me a price that was $2,000 higher than other Honda dealers. I couldn't feel any sincerity from them at all based on this unreasonable price. So I left the dealer with no doubts. I was impressed with the salesman, but feel shame about that stupid sales manager. If he keeps sending out these high price, and doesn't give any rooms for negotiating, I am pretty sure that he would lose most of his potential business to other dealer and competitors. Again, if you really like Honda, make sure you go to the other dealers for reasonalbe prices. If you are still comparing Toyota and Hyundai with Honda, please don't go to that dealer. Otherwise, you would feel disppointed by Honda. More

My husband and I were looking to replace an old minivan and considered 3 different makes and models with one being the Honda. We were looking to buy a 2010 or 2011 depending on the price. We went in on a S and considered 3 different makes and models with one being the Honda. We were looking to buy a 2010 or 2011 depending on the price. We went in on a Saturday evening which was a little crazy on our part because it was so busy. We were greeted pretty quickly after walking into the showroom. The salesperson was knowledgeable about the vehicles and seemed genuinely interested in earning our business rather than just having it. In the end we got a fair price based upon what I found on the internet. There was some additional salesmanship in terms of add-ons and pricing, but not more than expected and not pushy in any way - it was always respectfully done. We got the vehicle we wanted. We got treated well going throughout the whole process. Bottom line is that we felt at comfortable and not pressured into anything especially with the vehicle and deal that we got. We would highly recommend VIP Honda! More

Excellent experience. Everyone was extremely friendly and helpful. They were very upfront about everything and very hospitable. Every person I interacted with at VIP Honda was very pleasant, from the interne helpful. They were very upfront about everything and very hospitable. Every person I interacted with at VIP Honda was very pleasant, from the internet salesperson, to the financial manager, and Jesse Mario was a great sales representative. Again it was a very pleasant and wonderful experience, definitely worth the trip even if you dont live near the North Plainfield area. More

I met a really stupid sales, who was rude and stubborn on his price. When I asked him to calculate a OTD price based on his selling price, he said he can not before I make a dicision, and told me the his pri his price. When I asked him to calculate a OTD price based on his selling price, he said he can not before I make a dicision, and told me the his price is not negotiable. When I began to leave, he stopped me and asked me to wait for his manager. When the farmer manager came, his answer was still un-negotiable. Bullshit, it was really to waste my time. Finally, when I left, the stupid sales yelled "the bottle water is free for you". I really wanted to smash the water to his face. It is not difficult to imagine this stupid dealer's rating is so low. More

1st time car buyer. I was impressed ONLY with their hospitality (Stewart-internet manager and Mario-salesperson). After speaking with the financial manager, i thought he gave me a great deal with the A hospitality (Stewart-internet manager and Mario-salesperson). After speaking with the financial manager, i thought he gave me a great deal with the APR of 9.85% and a $1500 reduce sale price considering I'm going thru a divorce. Knowing that my credit would be affected, he presented that APR of 9.85% was best that the Amer Honda Financial bank could offer. If I come back, he would try to lower the rate since he knew someone woking at the bank. Well. next day I went to Autosport Honda in Bridgewater, salesperson, offered me a better reduced price and an APR of 0.9% with the same AMer Honda Financial Bank!!! I'm directly aiming at the financial manager in the VIP Honda in Plainfield.. He is very DISHONEST AND A LIAR.I truly believed him when he said that he would help me. He's main goal was to generate more $$ for himself. Beware. It's funny that I can't recall that financial manager's name... John??? More

Best dealership to buy from. Everyone was helpful and listened to whatever I had to say. They were patient while I decided and took me to see 3-4 different vehicles. I sat down to negotiate the price, it listened to whatever I had to say. They were patient while I decided and took me to see 3-4 different vehicles. I sat down to negotiate the price, it was lunch time and they even ordered me food. Excellent experience and will definitely come back. Also, the dealership is very clean and has a nice ambient. More