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VP Auto Sales

Garland, TX

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261 Reviews

2921 South Garland Avenue

Garland, TX

75041

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261 Reviews of VP Auto Sales

November 13, 2012

i had a great expierince with VP the whole entire staff was very polite they made me and my daughter feel very welcome. one of the guy's accidently broke my driver door handle they replace it the next day More

by swatkins65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy and Brandon
October 11, 2012

Ive been working with Brandon for a couple days and he has been nothing nice and helpful. Very honest and helpful. Everyone there is very helpful and willinv to work with your situation. I will refer VP More

by jess1grl 73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon and Marissa
October 08, 2012

The experiance was great, and the service was fast. I love the fact I only had to put down $1 and just have insurance. I will recommend this dealer ship to people with low credit needing a reliable car. More

by shamikaking12003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
September 17, 2012

My husband and I went to VP Auto Sales in hopes of finding a very good dependable vehicle that we could afford with as little down as possible. When Brandon asked my husband what vehicle we were looki More

by strent2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Rice
September 01, 2012

I want to thank all the staffs for their excellent work that they put towards closing and exce, and thislent deal. I personally want jimmy, melissa, and this other respresenter. All the staffs for explaini More

by adrius
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jimmy carrokk
August 10, 2012

Extremely happy with my visit to VP Auto Sales and the purchase of my car. Everyone was freindly and helpful. The office was clean and the customer device was good. Although many people were waiting I was More

by Taurus07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy and Phil
June 26, 2012

Rachel is the best at people pleasing she is a keeper She makes paying my note fun I look forward to calling her every two weeks More

by Premium-Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel , Kevin , Edgar , donna
June 01, 2012

Let the D rating on the BBB speak for itself... Let the D rating on the BBB speak for itself... Unfortunately I have to give them a star... ZERO IS NOT AN OPTION... ALTHOUGH DESERVED... Always pr More

by msmickyi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin
Jun 04, 2012 -

VP Auto Sales responded

At VP Auto Sales we make an attempt to help our customers in anyway possible. In Mrs. Thompson's situation we provided her with a loaner vehicle free of charge while her vehicle was in service. Additionally, we had agreed to pay for the repairs to Mrs. Thompson's vehicle. Apparently this was not enough for Mrs. Thompson. This customer cursed our multiple employees at the dealership including calling one a "rude cow". At this point we ended our flexibility w/ Mrs. Thompson. As most people do, we expect to be afforded the same level of respect we afford our customers. We strive to make every customer interaction a positive one, but sometimes there are situations that can not be resolved satisfactorily for both parties. We have discussed this situation internally and looked for opportunities to improve. We will take it as a learning opportunity and we hope Mrs. Thompson will do the same.

Jun 04, 2012 -

VP Auto Sales responded

In Mrs. Thompson's situation we provided her with a loaner vehicle free of charge while her vehicle was in service. Additionally, we had agreed to pay for the repairs to Mrs. Thompson's vehicle. Apparently this was not enough for Mrs. Thompson. This customer cursed our multiple employees at the dealership including calling one a "rude cow". At this point we ended our flexibility w/ Mrs. Thompson. As most people do, we expect to be afforded the same level of respect we afford our customers. We strive to make every customer interaction a positive one, but sometimes there are situations that can not be resolved satisfactorily for both parties. We have discussed this situation internally and looked for opportunities to improve. We will take it as a learning opportunity and we hope Mrs. Thompson will do the same. ---------------__________________________________ For the past 26 years, VP Auto Sales has earned a reputation as one of DFW's premier dealership. In 2009, out of thousands of dealers, we were named the Texas Quality Dealer of the Year 2009, by the Texas Independent Automobile Dealer Association. This put us in the running for National Quality Dealer of the Year, an extremely select honor. VP Auto Sales specializes in financing individuals with less than perfect credit history. We provide the financing for our customers. This means we make the decision to extend credit at the dealership and have the ability to send you home in a quality vehicle on the spot. It is our philosophy that less than perfect credit should not prevent anyone from being able to own a dependable vehicle in excellent condition. We work hard to make sure we place you in the vehicle you want. Our customers trust us to work with their situation and match them with a quality car. In fact, close to 50% of our business comes from repeat customers.

May 17, 2012

Service has been great! I prefer to make payments over the phone and i like that its quick and fast with no hassles and always speak with the same rep! More

by dramos284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Weddington
Jun 04, 2012 -

VP Auto Sales responded

Thank you for your positive review of your dealership!

April 26, 2012

I HAVE BEEN WITH VP SINCE 04/2011 I BELIEVE, LOL YA LOST TRACK OF TIME. WHEN I FIRST WENT IN I SAW THE CAR I WANTED ON THE LOT AND THEY HELPED ME GET INTO IT WITH THE MONEY I HAD ON ME. THAT WAS THE BEST More

by SHASA11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel W
Jun 04, 2012 -

VP Auto Sales responded

Thank you for your positive review of our dealership. We strive hard to help in any way we can. If you need anything just call us at 972.864.1300