Friendly, fast, service with uncompetitive prices. Went in because I desperately needed an oil change. The three Langan VW dealers in the area had a deal for full synthetic and filter for $69. VW of Hartford was $79. Though $10 is not the end of the world, every dollar counts. I kindly asked if they would match however they wouldn't nor could they explain the price discrepency. I sent a friendly email two weeks ago to John, the GM, just letting him know about the situation. I mentioned that everyone has a smartphone in hand these days, making price comparison easy and staying competitive would probably bring in more foot traffic. I never received the respect of a response back. The service I received was fast and friendly from the lower level however it seems as though management leaves something to be desired. Staying competitive and caring about the customer coming in, not just the money in their pocket, can make or break a business.