Vaden Chevrolet Pooler

Service I feel like your staff could be more service oriented. Customers aren't just a number. I didn't get a warm welcome vibe visiting your facility's. I th I feel like your staff could be more service oriented. Customers aren't just a number. I didn't get a warm welcome vibe visiting your facility's. I think training is needed. More

poor service I made an appointment for my truck for the following day and did it online. I specifically wrote what needed to be done to the truck. A few hours la I made an appointment for my truck for the following day and did it online. I specifically wrote what needed to be done to the truck. A few hours later, I was called by a woman service writer and we specifically went over everything that I needed completed. I arrived at my appointment 10 minutes early. I stood by the door at service for 5 minutes before anyone acknowledge me. It seemed busy but there was only one customer besides myself in the service office. The office had 3 people there that were on the phone and trying to look busy. The scruffy face white male service writer finally acknowledge me and asked the black male service writer to help me. He asked if I was there for an oil change and when I said no he continue to look at his computer and nothing else was said by him. I waited 10 more minutes and the white female service writer asked me if I was there for an oil change. When I said no, she turned around and started looking at her computer and nothing else was said. So after another 10 minutes the scruffy faced white guy came back in and he asked both of them why I have not been helped. They both said, " Well, he is not here for an oil change" in unison. So he asked me what I was there for and I said, " service and I have an appointment. " he continued with, "we are busy." After a few more minutes, since he saw I was not going to leave he finally asked me my name. He looked up the appointment and stated that we are not going to repair any of these items and if your vehicle stays here with us we will charge you a lot of money and not fix any of the problems with the truck. Of course I left! More

Service The service department was great they were helpful and had truck in and out in a timely manner got the job done with no issues and also fixed recal The service department was great they were helpful and had truck in and out in a timely manner got the job done with no issues and also fixed recall that I did not know about wile it was there More

Great It was a great day. They were courteous and the wait was reasonable. I liked the atmosphere of the dealership and I was comfortable being there It was a great day. They were courteous and the wait was reasonable. I liked the atmosphere of the dealership and I was comfortable being there More

Disappointed I found a truck via CarGurus, the internet sales person was on point with communication and information, I set up an appointment to view and test driv I found a truck via CarGurus, the internet sales person was on point with communication and information, I set up an appointment to view and test drive the truck, even emailed them when I was on the way. I was extremely disappointed when I arrived. Truck was not pulled around waiting, it was filthy dirty with 3 major cosmetic issues that I was not made aware of, or of which was supposedly the dealers fault. (A broke mirror, body damage to a fender, and the front bumper out of alignment) The tires were not even aired up to sufficient amount after going through their "rigorous" inspection! There was also a Disabling accident on the CarFax. This dealer has the LongHorn Ram listed at its full value, not taking into consideration it has not been able to be sold since it was originally traded in, was purchased at Auction, and was taken away from the accident by tow truck. The Sales Team had no understanding of my concerns and made embarrassing negotiations with me, the let me walk after only a few short minutes. BEWARE! Some of their vehicles might not be as true as they claim! More

Yesninwouldnrecommend Scheduling is always easy and never have to wait to long to get an appointment. The waiting area for customers is very comfortable and coffee was grea Scheduling is always easy and never have to wait to long to get an appointment. The waiting area for customers is very comfortable and coffee was great. A good experience. More

oil change ,tires etc. friendly staff, the service took a little longer, but l had time to sit back and relax.l hope that the friendly service will be there the next time. friendly staff, the service took a little longer, but l had time to sit back and relax.l hope that the friendly service will be there the next time. More

Good service Friendly fast and completely thorough. I have always had the best service. They are always willing to work around my schedule . Very courteous have a Friendly fast and completely thorough. I have always had the best service. They are always willing to work around my schedule . Very courteous have a good day. More

Superb My salesman Mr Black was the greatest. He was well informed about the product,friendly and pleasant.Hey made buying a car pleasant and fun. My salesman Mr Black was the greatest. He was well informed about the product,friendly and pleasant.Hey made buying a car pleasant and fun. More

Relaxing I like the service dept personnel. They are very courteous with everyone that comes through the doors. I've had problems with Coastal a few years ago I like the service dept personnel. They are very courteous with everyone that comes through the doors. I've had problems with Coastal a few years ago when I owned a Tahoe. I am pleased with the service I get now. More