Val Ward Cadillac Inc - Service Center

Service personnel were very caring and helpful! Waiting room comfortable. Waiting time truly very good. Waiting room comfortable. Waiting time truly very good. More

Took my vehicle in for oil change, detail few other items I have wanted done since I purchased vehicle last November used with 22k miles let them up sale me options I know I did not need but I was new here a I have wanted done since I purchased vehicle last November used with 22k miles let them up sale me options I know I did not need but I was new here and vehicle new to me . I was acceptable spent $2700 leave lot none of my rear lights work had to bring back and keep rental car and pay for another day for something that vehicle didn’t even go in for because they had told me all 85 courtesy vehicles have been loaned out! Says a lot about a Cadillac! More

I have been doing business with Val Ward for over 20 years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredibl years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredible. His attention to his customers is always a comfortable experience. He is always trust, worthy and informative. Val Ward. Is the go to place for servicing your car and purchasing one. I would never consider going to a different dealership. They have my trust and confidence. More

Thorough, helpful, knowledgeable. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. More

Very pleased with all that was done. Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a ste Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a stellar dealership. More

I've completed this review several times, but I keep getting emails to complete a survey. While I'm happy to do this once, 3 times is excessive. Seems this survey or the lack of coordination on how it getting emails to complete a survey. While I'm happy to do this once, 3 times is excessive. Seems this survey or the lack of coordination on how it works is the only issue. Please look into this and have this fixed. More

Brandon was very nice and easy to work with but, I’m Still waiting for the cover for my hitch. Going on 3 weeks now. I’m driving around in my brand new Cadillac with a big gaping hole in my rear bumper. Still waiting for the cover for my hitch. Going on 3 weeks now. I’m driving around in my brand new Cadillac with a big gaping hole in my rear bumper. More

I always can rely on this dealership for good sales and service. I don’t consider going anywhere else. service. I don’t consider going anywhere else. More

The people were polite, the facility was very clean. I highly recommend Val Ward because they care about their customers and vehicles. I highly recommend Val Ward because they care about their customers and vehicles. More

Best people, cleanest facilities, top notch service, and vehicles. I’ve bought 6 cars from Val Ward in as many years and won’t go anywhere else for sales or service. vehicles. I’ve bought 6 cars from Val Ward in as many years and won’t go anywhere else for sales or service. More