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Val Ward Cadillac Inc - Service Center
Fort Myers, FL
599 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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599 Reviews of Val Ward Cadillac Inc - Service Center
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March 08, 2017
New battery Service was exceptional. My service advisor, Craig Dousette, is always friendly and helpful. I have no problems there. It is curious to me that my Service was exceptional. My service advisor, Craig Dousette, is always friendly and helpful. I have no problems there. It is curious to me that my 2013 now has two new batteries and one jump start. My husband has a 2010 that is still on the original battery More
by Cheena1
Employees Worked With
Craig Doucette
March 03, 2017
Beyond excellent Entire Service Department is excellent. Jane is outstanding! We have purchased many Cadillacs in another state- Val War is the best so Thank you Val Entire Service Department is excellent. Jane is outstanding! We have purchased many Cadillacs in another state- Val War is the best so Thank you Val Ward More
by Cadillac
Employees Worked With
Jane
February 28, 2017
Traveller from Canada I had a wheel bearing go on my 2010 cts. The service manager quickly diagnosed the problem and I was able to set up an appointment for the next day. T I had a wheel bearing go on my 2010 cts. The service manager quickly diagnosed the problem and I was able to set up an appointment for the next day. They had a courtesy car for me when I brought my car in the next day. They had the part in stock, and within 4 hrs I had a phone call saying my car was ready. More
by Ralph
Employees Worked With
Jim service manager Tony service advisor
February 17, 2017
Everything went well From the time I dropped off my Cadillac until the next day when we picked it up I was kept informed. The courtesy car loaner set up went well also. From the time I dropped off my Cadillac until the next day when we picked it up I was kept informed. The courtesy car loaner set up went well also. I would suggest to anyone to take their Cadillac to Val Ward. More
by Randy hincks
Employees Worked With
Jane
February 07, 2017
Warranty work Had my touch screen panel go out in my SRX. I scheduled an appointment to have it replaced. When the part came in, they called me and I went in. Had Had my touch screen panel go out in my SRX. I scheduled an appointment to have it replaced. When the part came in, they called me and I went in. Had me in and out in 60 minutes, including a car wash! Great job.... More
by Russ Renton
Employees Worked With
Melody Snyder
February 05, 2017
Outstanding Service The service at Val Ward was outstanding from the time I scheduled the service, the remainder about the service and the service itself and finally the The service at Val Ward was outstanding from the time I scheduled the service, the remainder about the service and the service itself and finally the call to make sure that I was satisfied with the service. All of the employees at Val Ward are friendly and always asking if they can help whether they are assigned to your order or just passing through from other orders. Great Cadillac Dealership from Sales, Service and Bodyshop. I have experienced all area of Val Ward. More
by Rick R
Employees Worked With
Craig in Serice and Vince in Sales.
January 24, 2017
Car brought in for oil change. Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A courtesy vehicle was provided. The service was satisfactory. More
by Pjmcar
Employees Worked With
Craig
January 23, 2017
Very efficient! People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . Bill More
by Bills Cadillac
Employees Worked With
Melody
January 23, 2017
Car was brought in for oil change, tire rotation and safety The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department was incredibly short but service was highly satisfactory. More
by Tollnc6677
Employees Worked With
Melody
