Val Ward Cadillac Inc - Service Center

Warranty work on our 2015 SRX. Melody is great to work with. Brought car in at the time she said. Work was completed while I waited. Would recommend Val Ward for service work. Melody is great to work with. Brought car in at the time she said. Work was completed while I waited. Would recommend Val Ward for service work. More

Warranty Service Work - 2012 SRX Paint Finish As I attempted to describe through your portal immediately after the warranty work was completed I will restate our experience as follows: My wife an As I attempted to describe through your portal immediately after the warranty work was completed I will restate our experience as follows: My wife and I brought our 2012 SRX to Val Ward service area for Jimmy Fleming to view. Jimmy immediately determined that the paint is under warranty and that he would coordinate with Ned at the body shop at Val Ward to schedule the work be done. Ned greeted my wife and I, gave me a thorough assessment of the work to be done, set us up with a 2017 SRX as a courtesy to us for the work to be done. The work was done on schedule as promised and we are thoroughly satisfied with the professionalism of the staff and work that had been done. We are very satisfied and would be pleased to recommend your service group to anyone. Tom & Donna Kenty More

Craig is the best1 Craig is the best. He goes beyond and ensures everything is done in a professional manner. I work and always having a car available is so importan Craig is the best. He goes beyond and ensures everything is done in a professional manner. I work and always having a car available is so important. My car is always returned cleaned and ready to go. Craig is very knowledgeable and Val Ward is the best! Two reasons I buy my cars with them and refer others to. Thanks you! More

In and out super fast! I went in to have my oil changed and tires rotated and my service was completed within an hour. Great service and super fast! Thanks! I went in to have my oil changed and tires rotated and my service was completed within an hour. Great service and super fast! Thanks! More

Tony and service manager I went to your service department with regard to a recall on my CTS. My service representative, Tony, and his boss (who's name I cannot remember) wer I went to your service department with regard to a recall on my CTS. My service representative, Tony, and his boss (who's name I cannot remember) were very helpful. I had my vehicle checked by a repair shop near my home and 3 error codes came up which were erased so I could drive it home. The next day I brought it to the dealership and the error codes would not come up. I was upset that I couldn't have the recall fixed but they explained to me the reasons why and told me when it happens again, and it will, to bring it in and they would check it for the error codes (which are required for this particular recall), and repair it. They offered me a rental for a day so they could drive my car in the remote chance it would happen again. I appreciated the offer but told them I didn't want to waste their time. They could not have been more accommodating. More

Excellent repair Val Ward saw more damage than photo estimate showed; worked with insurance to get total repair. I was pleased with how my vehicle and I were treated. Val Ward saw more damage than photo estimate showed; worked with insurance to get total repair. I was pleased with how my vehicle and I were treated. More

Every one was proffecial and h Very professional and courteous I have been a Cadillac owner as far back as 1956 and your Facility is as good as any I have dealt with. I am always Very professional and courteous I have been a Cadillac owner as far back as 1956 and your Facility is as good as any I have dealt with. I am always satisfied with your performance More

Taken well cared for We were taken on time and the work was done in the specified time span. Excellent service both with the advisor and the maintenance staff. We were taken on time and the work was done in the specified time span. Excellent service both with the advisor and the maintenance staff. More

Routine service I have purchased around six Cadillac's from Val Ward and have always been treated very well.The service staff goes out of their way to resolve any sit I have purchased around six Cadillac's from Val Ward and have always been treated very well.The service staff goes out of their way to resolve any situation you may encounter with your vehicle. More

Love Wal Ward Cadillac Their service is second to none , I am always treated with respect. My advisor keeps me informed with the progress of my vehicle. The parts department Their service is second to none , I am always treated with respect. My advisor keeps me informed with the progress of my vehicle. The parts department is fantastic with the time it take to get a part in. The service is done quickly and my vehicle comes back to me completely repaired the first time. I highly recommend Val Ward to all my friends and associates. More