ValMark Chevrolet

Worst service, shadey professionals Appt at 9, told they might be able to check it out by the afternoon. Received a call that I need 1000 dollars of work done. Won't tell me if it's cove Appt at 9, told they might be able to check it out by the afternoon. Received a call that I need 1000 dollars of work done. Won't tell me if it's covered under warranty until I agree. Also said can't be fixed for a few days! More

Recurring Hazzard Never Fixed I bought a new 2010 Chevrolet Silverado 1500 from Val-Mark Chevrolet in New Braunfels, Texas. The truck currently has about 78K mile on it. From the b I bought a new 2010 Chevrolet Silverado 1500 from Val-Mark Chevrolet in New Braunfels, Texas. The truck currently has about 78K mile on it. From the beginning there has a been a problem. It started out about every 15,000 miles the stabilitrak light would come on an it would go into reduced power mode, dangerous on the highway to say the least. After repeatedly bringing the truck back for the same problem, someone from GM contacted me after I raised questions and concerns in an online discussion group. To Chevy's credit, the woman who contacted me was able to extend the warranty. Since then it has been back several more times for the same issue. The warranty expired in December and lo and behold, last week the same problem reoccurred. When the service rep told me it was the sensor in the accelerator pedal I was not surprised, same old tired song. I told Steve, the rep, I was not paying for a problem that was not fixed. I am told the problem is a sensor/accelerator pedal issue that make the stabilitrack light come on and the truck go into reduced power mode. This has been harrowing for me in the past on the interstate as I tried to cross traffic and exit at 30 mph. Since she works in town, my wife has been driving the truck and the same thing happened to her on June 8, 2017. She was turning left across morning work traffic on an uphill grade when the power reduced and she was creeping broadside to traffic coming over the hill on a state highway. Her words were, “Scared the bejeebers out of me.” The pattern has been consistent, treat the symptoms but don’t fix the problem, which is a safety hazzard. I took the truck in for service at Valmark Chevrolet on June 12 at 7:30 a.m., their first available opening. The accelerator pedal/sensor has been replaced at least 4 times but the problem keeps recurring. Since the truck was not ready the evening I was told it would be, I ask for the service manager to call the next day. Justin, the “service” manager, called. I told him the problem had not been fixed and he said according to his records it had. I replied the symptoms had been treated again but the problem had not been fixed. His comment was the “fix” lasted 16 or 17 months so it was fixed. Val-Mark misses the point, there is an underlying cause for the same part to continue failing and creating unsafe conditions when driving. In addition, this ongoing problem creates hardships to constantly be bringing the truck back. I contacted Chevrolet and the case, number 8-3045561864, has been taken over at the Executive Branch by a woman named Brittany. She has checked and found that this problem is most often caused by a voltage discrepancy between two circuits. As of today, the truck is still at the Valmark Service department with no further word as to when the problem will be fixed. Valmark seems unaware of the inconvenience my wife and I deal with sharing one car for what has now lasted 3 and a half weeks. Based on my experience, I would never recommend Valmark to anyone. More

John Wallace I had the worst Customer Service experience I have ever had at a Dealership in my life. I was so disappointed with John Wallace the Sales Person, he d I had the worst Customer Service experience I have ever had at a Dealership in my life. I was so disappointed with John Wallace the Sales Person, he did not even try to help me like he said he would in the email and phone call. I would not recommend the Dealership to anyone. I went to look at a vehicle that I found online and he didn't even consider helping me try to purchase it, he told me what vehicle he thought was best for me. Most people go to a Dealership to purchase a vehicle that they want, NOT A VEHICLE THAT THE SALES PERSON THINKS YOU SHOULD PURCHASE !!!!!!!!!!!!!! More

Valmark does me a favor Worst experience at a dealership...EVER. Turned vehicle into service department for a warranty claim after 3 days with nothing fixed I expressed my d Worst experience at a dealership...EVER. Turned vehicle into service department for a warranty claim after 3 days with nothing fixed I expressed my disappointment to the Owner/Manager in which he had the nerve to tell me "they were doing me a favor!" Hahah. It's called your job. And you having my vehicle for 3 days, balancing the right rear tire, and NOT fixing the issue we dropped it off for...is not a Favor. You sir...that said that...are a joke of a manager. I am a week away from purchasing a new High Country and was excited about working with this dealership. After the Lack of professionalism by everyone involved I'll go somewhere else. Avoid this place...they really don't get customer service. If anyone at Valmark would like to speak with me...feel free to call me. But as of right now you receive one star because it wouldn't let me give zero. More

Horrible Service Department I walked in to an 8:30am appointment for an oil change and was not greeted or acknowledged by the person at the counter. Someone finally came from the I walked in to an 8:30am appointment for an oil change and was not greeted or acknowledged by the person at the counter. Someone finally came from the back and assisted me. I couldn't tell you his name since he didn't bother telling me, but I assume it is Matt Esper since that's the name on my receipt. He told me it would be 1 1/2 - 2 hours, so I dropped off my vehicle. When I returned after 2 hours, my vehicle was still sitting outside and was told they hadn't even gotten to it yet, that they 'got busy.' I had an 8:30 APPOINTMENT. I was told it would be another 45 mins, so I left and came back in 45 mins and still had to wait another 10 mins until my vehicle was done. Almost 3 hours for an oil change is absolutely ridiculous. This service department has absolutely no respect for its customers. This visit was my 'second chance' for Valmark, as my first visit (different vehicle with actual repairs) was horrendous as well. I am not at all impressed with your service department. More

Fast,friendly,efficient Great service center crew, efficient & timely handling of all my questions & service needs. As well as quickly provided estimates for services & repa Great service center crew, efficient & timely handling of all my questions & service needs. As well as quickly provided estimates for services & repairs that I requested. More

Great service. Went the the extra mile to be sure parts were correct for my 1997 Vette. Jennifer was very helpful and pleasant. Would definitely return for service. Went the the extra mile to be sure parts were correct for my 1997 Vette. Jennifer was very helpful and pleasant. Would definitely return for service. More

Been going to ValMark since 1996 In January, I bought a 2016 Silverado 2500HD. It started with Kirby's usual "Hey, I have something you need to know about." I bought my first vehic In January, I bought a 2016 Silverado 2500HD. It started with Kirby's usual "Hey, I have something you need to know about." I bought my first vehicle from ValMark in 1996. It wasn't until about 2003 when Justin Kelley arrived and instantly became my service writer and friend that I appreciated the value of the dealership. Justin saw to it that Donny Schumann became "my mechanic." Donny had been a science student of mine at Canyon High School "a few" years ago. The fun experience at ValMark really started when Kirby blew into town. He makes it fun to just stop by and say 'Hi" and not get that jumped on "you gotta buy a car" feeling. He's not a car salesman, he's a car sales advisor. I have referred countless friends to Kirby and they all just love that guy. I also need to add the impeccable Chris Young, who, if he sees you coming runs to hold open the door for you and always flashes that friendly smaile. He is a delightful person. Chris and Kirby probably sell more cars "by accident" than a lot of the salesmen do "on purpose" ValMark is lucky to have these guys on our team. They are not only the faces of ValMark, THEY ARE VALMARK. They all make it fun just to stop by and says "Hi." Jackie Nolte More

Looking for new auto Don Nicolay provided great customer service and look for what we wanted in a truck and the dealership knows how to work with the GM family plan. It w Don Nicolay provided great customer service and look for what we wanted in a truck and the dealership knows how to work with the GM family plan. It was a great experience. More

Best dealership exp ive ever had My ser consultant tony r took cate of all my needs from the rental car to keeping me in the loopon gome frame and status uldates ,only dealer i will e My ser consultant tony r took cate of all my needs from the rental car to keeping me in the loopon gome frame and status uldates ,only dealer i will ever go to . Tony r was the best More