ValMark Chevrolet

I was experiencing issues with my turbo then happened to see my car had gotten recalled on it, so I had no choice but to take it into the dealership to fix these issues. I was told my specific car did not f see my car had gotten recalled on it, so I had no choice but to take it into the dealership to fix these issues. I was told my specific car did not fall under the recall, however it did fall under a special policy on the warranty. My service advisor was Steven Ramirez and on numerous occasions I was told as long as it was the turbo, after diagnostic testing was done, then it would be covered completely under warranty, FREE OF CHARGE. I had some other issues arise with the diagnosis that I decided not to take care of at the moment. Communication immediately decreased after declining additional services and when I asked further questions on the turbo, I was told on multiple occasions "I don't know" with no initiative to seek answers from anyone on Stevens' end. After being in the shop for 3 days, I finally received an update that the turbo had been ordered, however additional parts needed to be ordered to complete the service. Steven also told me that he was "advised" they would need to completely replace the oil and coolant lines on the turbo because they "typically tend to break and crumble during replacement so they tend to replace them and it did not fall under the warranty so it would be at my expense. They actually would not replace the turbo without doing the lines as well. " Not once was this mentioned to me at any point until it was getting closer to the time they were going to start working on my car. He then proceeded to not know the prices of these lines but would get back to me in the morning. I then sought out advice from other dealerships and a technician from my auto shop where they confirmed that was false. They had replaced multiple turbos’ before without needing to replace those lines; mind you these lines are METAL, extremely difficult to break. At this point I had no trust in this dealership and just wanted my car back. I showed up this morning to pick up my car and after asking why were the turbo lines never mentioned at any point, when I asked numerous times if the turbo would be covered completely. Steven responds with "That was on me, this is my first time dealing with a turbo." They released my car back to me in worse condition; a shield on the bottom of my car on the right side was left unhooked so you could hear it dragging while I drove and the hook it went on was broken off so I was forced to cut that piece off. ValMark Chevrolet, I hope you don’t further try taking advantage of people in the future and hire more compassionate advisers. If it weren’t for the personal help I had then I would’ve been stuck with the $500 bill Steven last minute decided to throw on me. More

Horrible customer service by Steven in the service department. We had a 7;00 am appointment for a 2.5 hour safety recall repair. We dropped the vehicle off the night before. They took pictures of the department. We had a 7;00 am appointment for a 2.5 hour safety recall repair. We dropped the vehicle off the night before. They took pictures of the entire vehicle without explanation. By 1030 the next morning I hadn’t heard from Steven. We called and was informed that the vehicle hadn’t even been taken back yet. The reason given was allot of cars were dropped off that morning. We were told that it would be an additional 2.5 to 3 hours. This was totally unacceptable.Upon my return to the dealership to pick up the vehicle, there was no effort to make things right. I was given my key and was told where I could find my vehicle. They didn’t even bring the car back up to the front. Post note; We recently moved here and we are searching for a Chevy dealer to trade with and purchase our next vehicle. Obviously it won’t be Val mark. More

Everyone was super nice and friendly! The purchasing process was smooth and fast! Will definitely recommend The purchasing process was smooth and fast! Will definitely recommend More

The service technician are very rude when I told him I wanted a little change and I told him do not rotate the tires they went ahead and did it and April 3 lugs off and they told me as my fault it’s not r wanted a little change and I told him do not rotate the tires they went ahead and did it and April 3 lugs off and they told me as my fault it’s not right when you tell them what to do and they do what they wanna do you try to talk to the owner the owner don’t care so I would not recommend going back to them for nothing not even to repair your vehicle go somewhere else don’t like to burn their service is much better More

I was satisfied with my service. The other dealerships in Austin didn't work with me like the ones in New Braunsfel did. Ray Reyes the dealer was very patient with us and went over a The other dealerships in Austin didn't work with me like the ones in New Braunsfel did. Ray Reyes the dealer was very patient with us and went over all the new features of the car I bought. I think the person you deal with influences your expeience when buying a car. We were happy with our experience. More

Horrible customer service by Shelby in the service department l, didn’t care to help with maintenance and just blew me off. Do not recommend you bring vehicle here for service. Worst customer service. department l, didn’t care to help with maintenance and just blew me off. Do not recommend you bring vehicle here for service. Worst customer service. More

Good and fast service friendly staff quick paperwork. Willing to help and great service overall. Willing to help and great service overall. More

False advertising on the Vechicle information they add additional features that the vehicle doesn't..Sales manager is ripping customer off and even the owners by not letting them know how many customers h additional features that the vehicle doesn't..Sales manager is ripping customer off and even the owners by not letting them know how many customers he has dissatisfied and ripped off under their dealership..Have called the dealership to speak with someone hight send emails,left voice-mail and text still nothing.. More

Maritza was so sweet and helpful! She truly has made me a customer for life! customer for life! More

Came in with approved financing through my bank. Ran credit without permission. Needed to talk to kimo finance manager to get removed since they didn’t have permission. Never called back. Very untrustwo credit without permission. Needed to talk to kimo finance manager to get removed since they didn’t have permission. Never called back. Very untrustworthy. Lost a lifetime customer. But sales person called back to give me kimo’s bs excuses. They tried to say they were soft hits don’t worry which was a lie. That’s not the point. You did not have permission. Not happy can’t trust them. All in all they had to remove and I didn’t appreciate the finance manager sneakily doing this. Just sorry to do behind consumers back. More