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Valdosta Toyota - Service Center

Valdosta, GA

4.6
273 Reviews
Call Service Center (229) 247-1934

273 Reviews of Valdosta Toyota - Service Center

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April 04, 2023

I bought my first car off the floor love my Camry and the guys always treat me great thanks simpleman1961 More

by Moserlenny
Recommend Dealer
Yes
Employees Worked With
All of them
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March 02, 2023

Excellent service, excellent staff, and good all around atmosphere. Wait time on service was short. Donuts and coffee are free while waiting. Nice waiting area and clean restrooms. I will definitely b More

by frederickhorne229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiylia
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February 14, 2023

Daniel Thomas is a real. asset to your dealership. Very knowledgeable and very customer oriented. Very polite and really knew his profession. Thank you Daniel Best Regards More

by mwm49er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Thomas
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January 14, 2023

Fast and easy oil change. Service staff was very helpful. Lots of availability to schedule! More

by dmcleishjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Parker, Nicole Beck
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January 13, 2023

Great service from all personnel. Quick service and affordable prices for the repair of my car. More

by Juan Laureano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Parker
Report | Print
December 29, 2022

Excellent customer courtesy that is timely and efficient every time I have my vehicle serviced in Valdosta. More

by ADB2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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December 11, 2022

Great customer service and quick! Always the same never any surprises, comfortable areas to wait for my service! I even drive 50 miles to use them More

by Crews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Parker
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December 02, 2022

friendly and professional. clear info was provided about the items needed to be fixed. recommended! More

by EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Fabo
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October 01, 2022

It was worst ever service done. The wheel came of as I was driving the car. This is basically carelessness. Not caring for the customers. It defefenitaley was not case of carele More

by Hpatel143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler, Cole Parker, Nicole Beck
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Oct 05, 2022 -

Valdosta Toyota responded

Mr. Patel, since you are just copying and pasting this fraudulent story to various review sites, I won't dignify it with a unique response. Instead, here is our original and accurate response to your baseless accusations: I just spoke with Terrill, the Service Manager who you also spoke to while you were here. This depiction is wholly incomplete and utterly inaccurate. As Terrill explained, it was not our parts or workmanship that was the cause of your damage. When this event occurred several months ago as you were driving in Virginia, you got it towed to a local dealership there. When you got it there and called us to make us aware, we immediately called and spoke directly to the Service Manager at that dealership. If it was our error, we were more than willing to make it right. But that didn't happen. The Manager there proceeded to tell us that it was fully obvious that your vehicle had hit something. The wheel studs were completely broken off and the wheel missing, making it clear and obvious to everyone involved that something had been hit to cause such damage. Whether it was a pothole or an object, we don't know. But what we do know is that this was not a result of "carelessness" or "not caring for customers." To come in months later for routine maintenance and once again bring up these false claims, to have it once again explained to you in person today, and then to still come online to leave this review immediately after, is stunning on its own. Then, during this visit when we warned you that, "hey, your battery is reading as being in critical condition and needs immediate attention," you dismiss and decline the recommended service. And when it predictably and inevitably fails, you accuse us of sabotage... it's laughable and delusional. This goes beyond being unfair and in poor taste; this is deliberately deceitful. We ask that you remove this review.

Oct 06, 2022 -

Hpatel143 responded

This is meant for the reader to understand the truth of the kind of service provided.

Oct 06, 2022 -

Hpatel143 responded

I brought up the claim that was really your mistake. And it should be accepted as such. I mentioned that here because now it seems relevant. On that day i was told that the front wheel needed attention. I said please fix it. You did yet it the whole wheel came off. When you say it's not your fault it seems you guys are 100 % perfect. If you are than don't worry about one review. Have faith in your service. I hope you guys take care of your own cars the same way. Good luck to the people who trust you guys. No one is perfect, I want apologize in a doubt that it could have happened due to your fault thats all. Once could be confidence but twice it's not. I stand by my review.

September 23, 2022

Very curtious and professional the only complaint is the labor was 2/12 times more than the parts I checked in at 7:29 truck was ready at 8:03 Labor was $120.00 for 34 minutes More

by eburnum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Massey
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