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Valencia BMW - Service Center

Valencia, CA

4.5
462 Reviews

462 Reviews of Valencia BMW - Service Center

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March 24, 2023

Beautiful, Staff was very Welcoming The Rep. That Helped me Bob was Very Informative & Very Helpful Awesome!! More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
Mar 28, 2023 -

Valencia BMW responded

Hello Emily, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 22, 2023

Taylor is super great and helpful with knowledge on our concern. Really appreciate the fast quick turnaround on my visit today. More

by Nelsonq0126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Mar 26, 2023 -

Valencia BMW responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

March 21, 2023

Waited almost 4 hours for an oil change and didn’t even get notified that it was done. I came up to the cashier to get status of my service. More

by RGutz
Recommend Dealer
No
Employees Worked With
Bob Rowlands
Mar 24, 2023 -

Valencia BMW responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (661) 200-9111.

March 19, 2023

No communication. If I could give zero stars I would. Advisor never called to update me with information on my car. After calling multiple times to speak to someone I More

by Natalie Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Perez
Mar 22, 2023 -

Valencia BMW responded

Hi Natalie, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 200-9111. we hope to hear from you soon.

March 17, 2023

Service rap Edmunds was very useful and informative. . She kept me in the know while I was at the dealership. More

by Hindsmind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmonds
Mar 21, 2023 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. We're always here to provide exceptional service at a great value. we hope you'll consider us again in the future!

March 15, 2023

It was my first visit after purchasing my 2022 X5e for 10k miles service. The waiting time was a little bit long. Everything was good. More

by namuloner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmunds
Mar 19, 2023 -

Valencia BMW responded

Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

March 11, 2023

Very quick and friendly service. I appreciate the ease of appt and the helpfulness Thank you More

by NB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 14, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 07, 2023

I got my 750i serviced with an appointment. All aspects of the service experience went well. All the detailed were explained and the charges were spelled out. The vehicle was ready on time and More

by Drwjmanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Garcia
Mar 10, 2023 -

Valencia BMW responded

Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!

March 07, 2023

Bob was right on the mark. Check in check out;easy. Follow up, calls and check out was again professional and smooth. Intelligent information about my car's needs and what w More

by jayryanduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Mar 10, 2023 -

Valencia BMW responded

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

March 06, 2023

Christopher, thank you very much for getting my BMW back up and running like it should! More

by Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Mar 10, 2023 -

Valencia BMW responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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