Signed an extended 3 Year 36,000 mile contract /warranty plan for my 2008 535i in December 2016 before reaching 100,000 miles, to save on rates and cover the care for three more years. Took the care in for service on May 4, 2017....got call from the Finance Dept. (Gary) the next day telling me the Warranty could not be used? Even though I have a signed , done deal contract with them. Find out that someone at Valencia BMW screwed up and never submitted the contract to the extended warranty company they do business with. So now my car is over 100,000 miles and the ONLY "Plan" they now offer is a 30 months or 30,000 miles. They tell me "you only have three options...#1 finance the new plan, #2, pay cash for the new Plan or #3, go away with no extended plan.. Why is this my problem......their Finance Dept. caused all the issues.. Was this a mistake by Valencia BMW, or intentional fraud???? If it quacks like a duck!!