Valencia BMW - Service Center

I believe the mechanical service I was delivered for my car is good. However, not being a mechanic myself, it’s difficult to tell. The only way I’ll know is if the car runs smoothly before my next oil chan car is good. However, not being a mechanic myself, it’s difficult to tell. The only way I’ll know is if the car runs smoothly before my next oil change service is due. The customer service I was offered was great. However overall, the general environment of the dealership is quite haughty. Almost as if I wasn’t “good enough” to be there. In addition, the prices of labor and parts are astronomically high for no apparent reason other than that it’s BMW. The service agent who assisted me even said that he would have to try and convince a service technician to work on my car because it was a 2015 model and the mechanical issue was a difficult one. More

I am happy with the dealer service. But BMW roadside service is the worst. They put me on hold for all day long and didn't return the call. They couldn't solve the problem. I had to ca But BMW roadside service is the worst. They put me on hold for all day long and didn't return the call. They couldn't solve the problem. I had to call AAA next day and had my car towed to the dealer. We had to waste one full day. More

on the afternoon of New Year's Eve, I had a tire warning on the freeway. The tires are runflat, so I could drive to the dealer. It was 1:15 and service was closing at 2. Roberto Perez quickly checked to s on the freeway. The tires are runflat, so I could drive to the dealer. It was 1:15 and service was closing at 2. Roberto Perez quickly checked to see that they had a replacement tire in stock, and that somebody could change it for me. I was out the door with a new tire at 1:55. It's not the first time that Roberto has helped me, and it's above and beyond the call of duty. Thank you Roberto! More

I made my appointment online which was extremely easy. Cole ended up being my service rep. It was a simple oil change, but Cole took the time to take care of me to the point that he even assisted me ins Cole ended up being my service rep. It was a simple oil change, but Cole took the time to take care of me to the point that he even assisted me inside the car with some set up questions. Thanks Cole! More

Jesse colon were very helpful , very good customer services very professional and efficient in the comunication services very professional and efficient in the comunication More

Jesse colon was awesome! My car was in and out within a few hours and I was able to get a shuttle to and from the mall. My car was in and out within a few hours and I was able to get a shuttle to and from the mall. More

All of the staff were very helpful, from check-in to check-out. Service and call back info in timely manner. check-out. Service and call back info in timely manner. More

Service is efficient, the service advisor communicates well, is warm and the mechanics do excellent workmanship well, is warm and the mechanics do excellent workmanship More

Great service by Christoper Rawlins. He assessed the issues quickly and efficiently then got us in and out! He assessed the issues quickly and efficiently then got us in and out! More

The best service department I have dealt with. I like that you have a service rep assigned to you who takes care of your needs every time you come for service. I like that you have a service rep assigned to you who takes care of your needs every time you come for service. More