Valencia BMW - Service Center

WARNING -DO NOT USE this dealership for service! My WARNING -DO NOT USE this dealership for service! My husband bought a certified pre-owned BMW from another dealer but decided to go to Valencia BMW fo WARNING -DO NOT USE this dealership for service! My husband bought a certified pre-owned BMW from another dealer but decided to go to Valencia BMW for service because it was closer to home. The car had brand new tires but 2 months later, the computer indicated that the car had a flat tire so my husband took the car to Valencia BMW. They replaced the tire and my husband drove off but the computer still indicated that he had a flat tire. My husband immediately called the dealership to relay the problem and the dealership asked him to return. My husband went back and they adjusted the computer so it no longer indicated a flat tire. A few days later, the car's computer indicated that it had a flat tire again. My husband went back to the same dealer and now the service department said that the rim had to be replaced for $1,100. It wasn't a flat tire to begin with but a rim problem yet they did not take the time to diagnose the problem correctly. When the service department was questioned, they said, “We don't check, we only replace tires.” This was totally absurd and very frustrating! Now my husband's car is getting the rim replaced besides paying $506 for a new tire that wasn't the problem to begin with. The car has been with the dealership for a week waiting to be repaired. This whole ordeal has costs us unnecessary tire replacement, inconvenience and a total waste of time. This service department does not know what real "customer service" means. There is NO CUSTOMER SATISFACTION. Their customer service DID NOT MEET CUSTOMER EXPECTATION. The quality of their customer service is TOTALLY FLAWED or NONEXISTENT. Therefore, we DO NOT RECOMMEND Valencia BMW service department to anyone. More