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Valley Buick GMC

Apple Valley, MN

Overview
Employees
Reviews
Vehicles
4.7
1,327 Reviews
Valley Buick GMC is a staple in the Apple Valley community. Just 7 minutes south of Bloomington / Richfield, The Mall of America and Minneapolis / St. Paul International airport. We provide sales & service of new Buick & GMC Vehicles. While we also have a great selection of quality pre-owned vehicles of all makes and models. We also have a body shop to to fix all of the unfortunate mis-haps and accidents that might happen too. With over 30 years of earning your business, we are a car dealer for the times.
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7500 145th St W

Apple Valley, MN

55124

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Showing 1,327 reviews

April 26, 2025

Website appointments always a problem. Was in and out in little over an hour Should have a complimentary car wash More

by Kanakukmn
Recommend Dealer
Yes
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Apr 28, 2025 -

Valley Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us at Valley Buick GMC of Apple Valley. We're glad to hear that you were able to complete your visit in a little over an hour. However, we understand your concerns regarding appointment scheduling and the complimentary car wash. If you have further comments or would like to discuss this matter, please feel free to reach out. We value your input and hope to serve you better in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

Comprehensive and quality attention to the work scheduled. Staff checking and service advisor were very helpful and courteous and professional More

by jmdgn3
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
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Apr 26, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your recognition of our staff's professionalism and the quality of service at Valley Buick GMC of Apple Valley. It’s great to hear that our team provided you with helpful and courteous attention. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

Excellent service Excellent service done in a timely manner. Great people working in service. Excellent service done in a timely manner. Great people working in the service department. More

by marylowden
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review, Mary! We truly appreciate your kind words about the excellent service and timely manner in which our team operates at Valley Buick GMC of Apple Valley. Our service department works hard to ensure a positive experience for our customers, and it's fantastic to hear that you recognize their efforts. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

I absolutely love coming to Valley Buick GMC! Not only are our vehicles tip top, but, Heather and Steve (the mechanic) always go above and beyond! Heather's customer service is phenomenal! More

by Loriannsparks3
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We're delighted to hear that you love coming to Valley Buick GMC of Apple Valley. It’s great to know that Heather and Steve have made such a positive impact during your visits. We truly appreciate your kind words about their outstanding service. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Terrible customer service, rude employees, poor quality work. Multiple visits for same problem and they were never able to repair properly. More

by gregjthurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the customer service and after multiple visits for the same issue, it can be quite disappointing. Your feedback is important to us at Valley Buick GMC of Apple Valley, and we would like the opportunity to address your concerns directly. Please feel free to reach out to us. We appreciate you bringing this to our attention. Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Heather kept me informed and clearly explained the options for repairs. Heather kept me informed and clearly explained the options for repairs. She ensured I understood the issue and made sure I didn' More

by jeremy.l.tri
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you, Jeremy, for your wonderful feedback! We're thrilled to hear you had a positive experience at Valley Buick GMC of Apple Valley. It's great to know that our team was able to keep you informed and answer your questions about the repair options. We appreciate your business and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Service is great and timely. However, I thought I was getting a car wash and didn't get it after oil change. More

by none23
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your feedback! We're glad to hear that you found our service at Valley Buick GMC of Apple Valley to be great and timely. We appreciate your input regarding the car wash after your oil change, and we understand how that might have been an expectation. Please feel free to reach out to us directly, and we'll be happy to assist you further. We look forward to serving you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Brought in for scheduled oil change with filter as well as tire rotation. Lounge is comfortable and did not have to stay too long. Asked for car wash but it was forgotten. Had to ask again. Otherwise the o More

by Mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your feedback, Mark. We're glad to hear you found our lounge comfortable and that your overall service was good at Valley Buick GMC of Apple Valley. We appreciate you bringing the car wash oversight to our attention, and we will make sure to improve on this aspect for future visits. Your experience is important to us, and we hope to serve you even better next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Very professional. Liked that we were given time to make our decision without pressure tactics. Danelle did a good job giving us the info about the car More

by mfalteisek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danelle Rekow
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We at Valley Buick GMC of Apple Valley are thrilled to hear that you appreciated the professionalism of our team and the no-pressure approach. It’s fantastic to know that Danelle provided you with the information you needed about the car. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Tim & Joel did a great job with this transaction. I got the vehicle I wanted on time in in perfect condition. Tim's orientation to the updated electronics was time well spent. More

by nstmike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Joel and Tim at Valley Buick GMC of Apple Valley and that you received your vehicle in perfect condition. We appreciate your recognition of Tim's help with the updated electronics; it’s our goal to ensure you have the best experience possible. We look forward to your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

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