Valley Buick GMC

Nothing but fast and friendly service. Always able to drop my car off. They drop me off at work and even pick me up when the car is done! Always able to drop my car off. They drop me off at work and even pick me up when the car is done! More

They told me what what service was coming due on my vehicle and fix the problem I had it in for vehicle and fix the problem I had it in for More

Great people and a Great service dept, Heather always is alway fun to work with alway fun to work with More

Alex Ladino gave good advice that saved us money. Very pleasant service advisor. Customer service ranks high with him. Very pleasant service advisor. Customer service ranks high with him. More

Great service experience. Highly recommend. I have been going for yesrs and am slwsys highly satisfied. Everyone very helpful and friendly. Highly recommend. I have been going for yesrs and am slwsys highly satisfied. Everyone very helpful and friendly. More

Easy of making appointment, welcoming at service desk , service person was top notch , nice waiting area . service person was top notch , nice waiting area . More

My issue was CEL (check engine light). I did need to bring my vehicle back as the CEL came on again, a few days after repair. I dropped my car off Sunday evening using the Key Drop-Early I did need to bring my vehicle back as the CEL came on again, a few days after repair. I dropped my car off Sunday evening using the Key Drop-Early bird service. Unaware if my car was completed, I had a work colleague drop me off at Valley as it was on both of our ways home. Alex, the writer handling my repair was at lunch. I feel Alex is committed to customer service. I’m very happy I had the “opportunity” to work with him. When I went into the staging area another gentleman offered to help me. I wish I knew his name. He was equally as friendly, professional etc. The tech was just buttoning up my vehicle. He took it for a final test drive to verify (as best as one can with a machine) To his (and my) satisfaction the car is running as it should. The lady (again I missed her name) was also very friendly and professional. As I said on a previous review, Valley feels like a small town dealership. I feel my business is important to Valley Buick. That’s been from the day we purchased our Encore in 2019 I believe. Whenever I recv service like this I certainly want to recognize those who I dealt w/ face to face. I do feel, the ownership and management are responsible to hire, train and maintain the culture, which is absolutely done at this business. It is definitely easier handing money to people like this. This definitely isn’t always the case. More times than I wish, I’ve handed a lot of money to people who could care less. Everyone that I’ve met at Valley has been professional and welcoming. Thank You!! More

Overall, I have been very pleased with Valley Buick. However, Heather is very abrasive and routinely tells me what she can’t do. She seems unwilling to offer solutions. This is in sharp contrast to e However, Heather is very abrasive and routinely tells me what she can’t do. She seems unwilling to offer solutions. This is in sharp contrast to everyone else that I have worked with in the service department. More

From the drop of Truck to pick up. It was all happy and a nice experience. It was all happy and a nice experience. More

Always courteous. Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! More