Valley Buick GMC

Was sent information that I needed a software update so scheduled an appointment. Service department staff were great, got to me quickly and showed me where to wait. Took less time than I expected, which w scheduled an appointment. Service department staff were great, got to me quickly and showed me where to wait. Took less time than I expected, which was nice surprise. Pleasant experience. More

From the minute I walked in, I was welcomed and felt like i was family. My current car (Kia Soul) was having major issues and numerous light were on the dash, and the car would just stop as I was drivin like i was family. My current car (Kia Soul) was having major issues and numerous light were on the dash, and the car would just stop as I was driving or turning a corner. So it was not very safe to be driving at all. Connor made sure I talked to Heather in the service isle to get her opinion as I brought in a sheet from Autozone checking all the lights and batteries and she was honest and didn’t hold back as to what she thought with the information I provided. She even said, without getting into it, I can’t 100% tell you what is wrong, but it doesn’t look good. Connor sense my anxiousness and he then had me speak with Randy the service manager and he advised me as well on how bad the issue was. I was still a bit anxious about it, so Connor suggested we talk to Steve who is one of the most amazing service techs there. He listened to me and was honest as to what he thought was wrong with my Kia and didn’t hold back on how much it would be to fix and suggested I just buy a new car! He even said, I’ll sell you one. I loved the sense of humor and the honest advice I got from everyone. Connor listened to my concerns and immediately got to work on helping me find a car that would work best for my needs. Brett came over and said hello as he was walking by which was so great. Joel is amazing in finance he worked out a rate and explained everything, all the options and what he felt would be best for us. The staff at Valley went above and beyond to help me and my husband find a car that would fit our needs and our budget as we were not looking to get one. Like I told Connor, “This was not on my Bingo card today!” The best part, my new car would not be ready but Valley ensured I would have a safe car to drive until they could get me into my new 2025 Buick Encore. Connor said, “We here at Valley, will not let you drive your previous car anymore, it’s not safe at all. We will make sure you have something to drive.” From all my interactions with Heather, Randy, Steve, Brett, Joel, and Connor they made made me feel that Valley Buick GMC really cares about their customers and treats them like family. This dealership has just gained a customer for life. More

Great service there, they don't try to sell you things that don't need to be done. Quality dealership. that don't need to be done. Quality dealership. More

Friendly prompt service. Clear communication. Timely. Loaner car given and easy to return. Thank you! Clear communication. Timely. Loaner car given and easy to return. Thank you! More

I switched to this dealership from where I purchased my car because they are so good to work with. car because they are so good to work with. More

Service was completed on time; Staff was friendly and attentive; A recommendation was made for me to purchase new tires and sales rep did not try to sell me the most expensive tires. attentive; A recommendation was made for me to purchase new tires and sales rep did not try to sell me the most expensive tires. More

They describe in detail what is needed for repair without a big sales push. All staff and courteous and express appreciation for my business a big sales push. All staff and courteous and express appreciation for my business More

Great service immediately and fixed the next day! Courteous people and prompt!! Unfortunately, for me it was a spendy fix, but I assume it was comparable elsewhere!! Courteous people and prompt!! Unfortunately, for me it was a spendy fix, but I assume it was comparable elsewhere!! More

Clean showroom and very kind and helpful staff. My truck repair was done on time. My truck repair was done on time. More

The cost of getting your car fixed is very expensive! Especially when I get a muffler soon. Especially when I get a muffler soon. More