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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,020 Reviews

1,020 Reviews of Valley Buick GMC - Service Center

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December 16, 2024

Great experience. They did a great job. Scott is really nice and good to work with. More

by chad.jensen1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Valley Buick GMC responded

Thank you, Chad! We're thrilled to hear that you had a great experience at Valley Buick GMC of Apple Valley. We're proud of our team, especially Scott, and it's wonderful to know that he made a positive impact during your visit. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 15, 2024

I had a positive interaction with the service manage Randy. I appreciated the level of customer service that I received. More

by FUAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with our service manager, Randy. Providing excellent customer service is our priority at Valley Buick GMC of Apple Valley, and it’s wonderful to know that you felt appreciated. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 15, 2024

Great place to purchase vehicle or to have service done. Very friendly and concerned about your needs. More

by rossenglund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Valley Buick GMC of Apple Valley, both during your vehicle purchase and service. Our team always strives to meet our customers' needs, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 15, 2024

They did a great job with work and in a timely manner. The price was very reasonable for the job and the car rides great! Thanks! More

by dannybraaten72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Valley Buick GMC responded

Thank you, Danny! We’re thrilled to hear that you had a great experience at Valley Buick GMC of Apple Valley. It's wonderful to know that you found our pricing reasonable and that your car is riding great! We appreciate your kind words and look forward to serving you again in the future. Safe travels! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 14, 2024

Failed to diagnose the problem I brought the vehicle in for. They did not look at the vehicle the same day, even though I had an appointment More

by steve
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
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Dec 16, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience, Steve. We understand how frustrating it can be when issues aren't resolved promptly. At Valley Buick GMC of Apple Valley, we strive to provide thorough and efficient service. If you would like to discuss this further or give us another chance to assist you, please reach out to us directly. We appreciate your feedback and hope to address your concerns. Sincerely, The Team at Valley Buick GMC of Apple Valley

December 14, 2024

At first with Heather she was rude and unprofessional. My girlfriend and her parents have had bad experiences with her as well. I was leaving my truck there to have some work done to it and needed a loa More

by cody.plutshack83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding your interaction with Heather. We strive to provide excellent customer service, and it’s clear we fell short in your case. We hope to have the opportunity to improve your experience at Valley Buick GMC of Apple Valley in the future. Please don't hesitate to reach out directly if you have any further concerns or if there is anything we can do to assist you better next time. Thank you for your understanding, and we look forward to serving you again. Sincerely, The Team at Valley Buick GMC of Apple Valley

December 14, 2024

Fast and efficient service, dropped vehicle night before was done early next day, nicely done! More

by wross2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate you choosing Valley Buick GMC of Apple Valley and are thrilled to hear that you had a fast and efficient service experience. It’s great to know that your vehicle was ready early the next day! We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 14, 2024

I had an appointment for a tire rotation and oil change and was out the door one hour and 10 minutes after arriving. This was much better than the week prior when i had an appointment to drop my truck off More

by rgarner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us! We’re glad to hear that your recent visit for the tire rotation and oil change was efficient. I appreciate your understanding regarding the earlier situation with your truck and am pleased that Randy was able to provide clarity and work towards a resolution. At Valley Buick GMC of Apple Valley, we strive to improve our services and communication. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 14, 2024

First time at Valley GMC, and definitely not the last. Communication was excellent, entire process was very easy, and my truck was ready when they said it would be. Oh, and a ride home after I dropped o More

by jginther5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Valley Buick GMC responded

Thank you so much for your fantastic review! We're thrilled to hear that your first experience at Valley Buick GMC of Apple Valley was a positive one. We pride ourselves on clear communication and ensuring our customers have a seamless process. We're glad you appreciated the ride home as well—it’s our pleasure to go the extra mile for our customers. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

December 14, 2024

Great experience with routine maintenance on vehicles - highly recommend - 5 stars - share with family - yes More

by Swan0099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
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Dec 15, 2024 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with your routine maintenance at Valley Buick GMC of Apple Valley. We truly appreciate your recommendation and hope you'll share your experience with family and friends. We look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

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