Valley Buick GMC - Service Center

My issue was CEL (check engine light). I did need to bring my vehicle back as the CEL came on again, a few days after repair. I dropped my car off Sunday evening using the Key Drop-Early I did need to bring my vehicle back as the CEL came on again, a few days after repair. I dropped my car off Sunday evening using the Key Drop-Early bird service. Unaware if my car was completed, I had a work colleague drop me off at Valley as it was on both of our ways home. Alex, the writer handling my repair was at lunch. I feel Alex is committed to customer service. I’m very happy I had the “opportunity” to work with him. When I went into the staging area another gentleman offered to help me. I wish I knew his name. He was equally as friendly, professional etc. The tech was just buttoning up my vehicle. He took it for a final test drive to verify (as best as one can with a machine) To his (and my) satisfaction the car is running as it should. The lady (again I missed her name) was also very friendly and professional. As I said on a previous review, Valley feels like a small town dealership. I feel my business is important to Valley Buick. That’s been from the day we purchased our Encore in 2019 I believe. Whenever I recv service like this I certainly want to recognize those who I dealt w/ face to face. I do feel, the ownership and management are responsible to hire, train and maintain the culture, which is absolutely done at this business. It is definitely easier handing money to people like this. This definitely isn’t always the case. More times than I wish, I’ve handed a lot of money to people who could care less. Everyone that I’ve met at Valley has been professional and welcoming. Thank You!! More

Overall, I have been very pleased with Valley Buick. However, Heather is very abrasive and routinely tells me what she can’t do. She seems unwilling to offer solutions. This is in sharp contrast to e However, Heather is very abrasive and routinely tells me what she can’t do. She seems unwilling to offer solutions. This is in sharp contrast to everyone else that I have worked with in the service department. More

From the drop of Truck to pick up. It was all happy and a nice experience. It was all happy and a nice experience. More

Always courteous. Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! More

Good customers service and get ride to go home. very good environment to go back to get service very good environment to go back to get service More

Was sent information that I needed a software update so scheduled an appointment. Service department staff were great, got to me quickly and showed me where to wait. Took less time than I expected, which w scheduled an appointment. Service department staff were great, got to me quickly and showed me where to wait. Took less time than I expected, which was nice surprise. Pleasant experience. More

Great service immediately and fixed the next day! Courteous people and prompt!! Unfortunately, for me it was a spendy fix, but I assume it was comparable elsewhere!! Courteous people and prompt!! Unfortunately, for me it was a spendy fix, but I assume it was comparable elsewhere!! More

Clean showroom and very kind and helpful staff. My truck repair was done on time. My truck repair was done on time. More

Great service there, they don't try to sell you things that don't need to be done. Quality dealership. that don't need to be done. Quality dealership. More

Friendly prompt service. Clear communication. Timely. Loaner car given and easy to return. Thank you! Clear communication. Timely. Loaner car given and easy to return. Thank you! More