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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,007 Reviews

1,007 Reviews of Valley Buick GMC - Service Center

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October 14, 2024

Stephen is a good service advisor ! Also Dustin and Brian at the body shop are great ! More

by armyftw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience with our service advisor and the team in the body shop. At Valley Buick GMC of Apple Valley, we strive to provide excellent service, and it's wonderful to know that our staff, including Dustin and Brian, made a positive impact. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

Gal who answered the phone was not very friendly and it didn’t seem like she wanted to help me More

by Gabe W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand how important it is to feel welcomed and supported when reaching out to Valley Buick GMC of Apple Valley. We appreciate your feedback and would like to encourage you to reach out directly so we can address your concerns further. Your satisfaction is our priority, and we look forward to improving our service for you and all our customers. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

I mistakenly showed up a day early for my appointment for new tires, but they were very accommodating and took in my car anyways. More

by jimschmid68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Valley Buick GMC of Apple Valley, even with the mix-up regarding your appointment. Our team strives to be accommodating and ensure your needs are met. We appreciate your understanding and hope to see you again soon for any future service! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

Easy to schedule an appointment, work done promptly, and a nice lounge in which to wait. Also friendly employ More

by waxhawflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your feedback about the ease of scheduling, prompt service, and the comfortable lounge at Valley Buick GMC of Apple Valley. It's great to hear that you had a positive experience with our friendly staff. We look forward to seeing you again for your next appointment! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

We have been coming to this dealership for almost 10 years. They are always honest and I never feel like I am being “sold” into unnecessary parts or services. Heather is awesome to work with she makes More

by roxawahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your loyalty to Valley Buick GMC of Apple Valley over the past 10 years. It’s great to hear that you consistently find our service honest and straightforward. We're glad to know that Heather and our service advisors have taken excellent care of you. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

They were unable to identify the problem. I’m still having slippage in my transmission More

by matt@fpacompany
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We understand that you're experiencing continued slippage in your transmission, and we appreciate you bringing this to our attention. Please feel free to reach out to us at Valley Buick GMC of Apple Valley so we can assist you further and ensure your vehicle receives the attention it needs. Your satisfaction is important to us, and we look forward to helping resolve this issue. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 13, 2024

. They are always professional. The service advisors are interested in serving our desires and our needs. More

by gmyers2352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced professionalism and attentive service from our advisors at Valley Buick GMC of Apple Valley. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 13, 2024

They have a friendly and honest staff. They take extra care and listen to every concern, the client has about the vehicle. Thank you Valley Buick for keeping our vehicle running in “tip to More

by Cheryle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Oct 15, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly and honest staff at Valley Buick GMC of Apple Valley. We appreciate your kind words about our team's attention to your concerns and commitment to keeping your vehicle in excellent condition. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 13, 2024

Fast service and quality work! What else needs saying 😄 work details and cost were explained fully. More

by corkywallace48
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Body shop manager.
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Oct 15, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a fast and quality service experience at Valley Buick GMC of Apple Valley. It’s great to know that our team provided clear explanations regarding the work details and costs. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 12, 2024

I was getting new tires and there seem to be an issue with the machine. I was told it would be done by 1 o’clock, then it was 3 o’clock then I wound up getting a loaner. It was done first thing in the mo More

by nancyelliswood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand that there were delays with your tire installation and that it was frustrating to receive multiple updates. We appreciate your patience during this time, and we want to assure you that your feedback is important to us. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Sincerely, The Team at Valley Buick GMC of Apple Valley

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