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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,055 Reviews

1,055 Reviews of Valley Buick GMC - Service Center

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October 31, 2024

Customer service isn’t what it used to be. If I hadn’t checked after several hours on the status of car, was anyone ever going to call me? I scheduled a 45000 value service which looked l More

by MAIL2K
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Swanson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding communication and the service performed on your vehicle at Valley Buick GMC of Apple Valley. We appreciate your feedback and want to assure you that we strive to meet our customers' expectations. If you would like to discuss this further, please feel free to reach out to us directly. We look forward to the opportunity to assist you better in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 31, 2024

Scott is always great w/ communication & transparency of the repairs being advised. I don’t even consider taking my 4 Chevy vehicles any where else :-) More

by scottyslawnservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Valley Buick GMC responded

We truly appreciate your kind words about Valley Buick GMC of Apple Valley and our commitment to communication and transparency. We're thrilled to hear that you trust us with your Chevy vehicles and look forward to continuing to serve you in the future. Don't hesitate to reach out if you need anything else! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 30, 2024

Always great service and friendly people. Nice experience so far , we will definitely be going back next time we need service. More

by Kmhalbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a nice experience at Valley Buick GMC of Apple Valley. Our team is dedicated to providing great service, and we’re glad it showed. We look forward to seeing you again when you need service! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 30, 2024

Polite prompt courteous service. Finished on schedule. Waiting room was clean neat. Could have like popcorn or some munchies for customers. More

by RDCHLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Valley Buick GMC responded

Thank you for your fantastic review! We're glad to hear that you experienced polite and courteous service at Valley Buick GMC of Apple Valley, and we appreciate your feedback about the waiting room. We always strive to keep things clean and comfortable for our customers. We'll take your suggestion for snacks into consideration. We look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 30, 2024

Had the Jimmy in for oil change and fluid check and top off. Done and out very fast and people were very pleasant. More

by Conch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your visit for an oil change and fluid check on your Jimmy was quick and pleasant. At Valley Buick GMC of Apple Valley, we always strive to provide excellent service, and it's great to know that our team met your expectations. We look forward to seeing you again for your next maintenance needs! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 29, 2024

Tom Stensrud is great. Consistent performance above and beyond expectations! Great partnership and customer service. More

by brianbroadwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Valley Buick GMC responded

Thank you, Brian, for your fantastic review! We truly appreciate your kind words about our team and the partnership we've built. At Valley Buick GMC of Apple Valley, we strive to provide excellent customer service and are thrilled to hear we exceeded your expectations. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 28, 2024

Convenient for drop off and pickup service is done fast and efficient friendly staff will return More

by Mark Swanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Valley Buick GMC responded

Thank you for your review! We're glad to hear that you found our drop-off and pick-up service convenient, and that our staff provided you with fast and friendly assistance. We appreciate your feedback and look forward to welcoming you back at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 28, 2024

This recent visit I dealt w Alex in service he was top notch. I also needed a part The gentleman who helped in parts was also very helpful. I believe his name is Alvin (From invoice I recd) Both cash More

by undsioux22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Oct 29, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Alex and Alvin in our service and parts departments. It's great to hear that you found our team friendly and efficient at Valley Buick GMC of Apple Valley. We strive to create a welcoming atmosphere for all our customers. We hope to see you again soon for any of your vehicle needs! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 28, 2024

Everyone was very helpful and informative. I got a surprise when I came in. They made pick up very easy. More

by dmhoiosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that our team at Valley Buick GMC of Apple Valley was helpful and made your pickup experience easy and enjoyable. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 28, 2024

Professional and customer satisfaction oriented. The service manager was very good at explaining the work that was completed. Office personnel were very friendly. More

by rglav3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ladino
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Oct 29, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Valley Buick GMC of Apple Valley to be professional and customer satisfaction-oriented. It’s great to know that our service manager effectively explained the work done and that our office personnel made a positive impression on you. We look forward to welcoming you back for your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

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