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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,005 Reviews

1,005 Reviews of Valley Buick GMC - Service Center

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October 03, 2024

Great and fast service. Great facilities to wait and work in. Great place to have service done at. More

by northnewf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our fast service and enjoyed our facilities at Valley Buick GMC of Apple Valley. We truly appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 02, 2024

Great service! I will always take my business to Valley Buick GMC. Thank you guys! More

by Danno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto body shop
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful review, Danno! We're thrilled to hear that you had a great experience with us at Valley Buick GMC of Apple Valley. We appreciate your loyalty and look forward to serving you again in the future. See you next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 02, 2024

They took care of all of my issues with the exception of 2! I appreciate the honest feedback and courtesy car. More

by LINASCORP17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you for your review! We’re glad to hear that we were able to take care of most of your issues and that you appreciated our honest feedback and courtesy car. Please feel free to reach out to us regarding the two remaining concerns. We look forward to assisting you further at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 02, 2024

Heather is the best there is! She is always on top of making sure I am aware of the status of my vehicle. She is very professional and good at what she does. She is the reason More

by karsty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team member, Heather. It’s great to hear that she has been attentive and professional in keeping you informed about your vehicle's status. We look forward to welcoming you back to Valley Buick GMC of Apple Valley for your future needs! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 02, 2024

Every one there was very helpful. Didn’t much like it took two months to get the parts for my truck but Scott was up front from the beginning that it could take awhile. When I brought More

by mborgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also the cashier lady was great.
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you for your thoughtful review! We truly appreciate your patience regarding the parts for your truck and are glad to hear that Scott kept you informed throughout the process. At Valley Buick GMC of Apple Valley, we strive to provide efficient and friendly service, and it's great to know that you felt supported by our team. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 02, 2024

They still didn't take care off problems. What else can I say. They at More

by mhager187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We would like to discuss your experience in more detail and learn more about the problems you have experienced. At Valley Buick GMC of Apple Valley, we strive for high standards and want to ensure that every issue is addressed properly. We encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us. Sincerely, The Team at Valley Buick GMC of Apple Valley

September 30, 2024

Serostaff was most cordial and informed. Also they took the time to reset telephone hands free settings. Ver professional!! More

by Dgooners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your kind words about Valley Buick GMC of Apple Valley! We're glad to hear that you found our staff to be cordial and informative. It's wonderful that they took the extra time to assist you with resetting the telephone hands-free settings. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 30, 2024

Great service and helpful staff. Tom and Stephen are terrific in service, helpful in explaining things More

by tbonner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Valley Buick GMC of Apple Valley. Tom and Stephen are indeed fantastic at providing assistance and ensuring our customers are well-informed. We look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 30, 2024

Love the oil change and rotation price. Nice waiting area but would like to see, hot chocolate. It did take over an hour for an oil change? More

by douglas.josephgaffke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate your positive comments about the oil change and rotation price, as well as our waiting area at Valley Buick GMC of Apple Valley. We're always looking to improve, and we'll certainly consider your suggestion for hot chocolate. Your concern about the wait time is noted, and we're committed to working on efficiency to enhance our service experience. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 29, 2024

Installed an AC Delco battery. Good job prompt response to my issue, thank you. I have all my service issues done at this dealership and will continue. More

by epfedeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your AC Delco battery installation at Valley Buick GMC of Apple Valley. Your continued trust in us for your service needs means a lot, and we look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

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