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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,058 Reviews

1,058 Reviews of Valley Buick GMC - Service Center

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October 24, 2024

Always deliver prompt and courteous service. Very easy to make appointments. And always friendly. Thanks More

by mikeneeley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you consistently experience prompt and courteous service at Valley Buick GMC of Apple Valley. Our team always aims to make the appointment process easy and enjoyable. We look forward to assisting you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 24, 2024

Guy at the desk during check in did a great job. Mechanic did a great job. No complaints at this time. More

by nowickitl6114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person isn’t listed
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Oct 25, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Valley Buick GMC of Apple Valley. Our team always strives to provide excellent service, and it’s wonderful to know that both our check-in staff and mechanic met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 21, 2024

Connor is very knowledgeable and great to work with. He is the reason we buy vehicles from Valley GMC More

by trenfors
Recommend Dealer
Yes
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Valley Buick GMC responded

Thank you so much for your kind words about Connor! We truly appreciate your support and are thrilled to hear that his knowledge and assistance made your experience at Valley Buick GMC of Apple Valley so positive. We look forward to helping you with your future vehicle needs! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 21, 2024

Prompt service. Free shuttle ride home when leaving my car. Made me feel like a valued customer. However this appointment was to work on a previous repair. A loose b More

by bucksv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We're glad to hear that you received prompt service and enjoyed the complimentary shuttle ride at Valley Buick GMC of Apple Valley. We appreciate you bringing the loose bolt to our attention and value your experience as a customer. Please don’t hesitate to contact us if you have any concerns or if there's anything more we can assist you with. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 21, 2024

Friendly, professional,and kept me informed and just a great place. The only place that services my car More

by anderj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful feedback! We truly appreciate your kind words about the friendly and professional service you received at Valley Buick GMC of Apple Valley. It’s fantastic to hear that you feel informed and valued during your visits. We look forward to continuing to be the trusted place for your car’s service needs. See you next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 19, 2024

Excellent customer service and great value. Will definitely be back for all my vehicle service. More

by abdwyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Valley Buick GMC of Apple Valley. Your satisfaction is our top priority, and we look forward to assisting you with all your vehicle service needs in the future. See you next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 18, 2024

Love the people at Valley but, not happy with the service. Had two very disappointing service issues with two different new vehicles. More

by melaniedthurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We're glad to hear you love our team at Valley Buick GMC of Apple Valley, but we understand your frustration regarding the service issues you've experienced with your vehicles. We appreciate you bringing this to our attention, and we encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us, and we want to ensure that we meet your expectations going forward. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 18, 2024

Fast service, everyone there was friendly and helpful. Will definitely recommend the dealership to people More

by rtkittleson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you experienced fast service and found our team at Valley Buick GMC of Apple Valley to be friendly and helpful. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 18, 2024

This used to be the place I would recommend to friends and family to get their vehicles serviced at. Unfortunately my last experience has tarnished all of that. I first of all want to commend Alex and More

by Nate W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Oct 21, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We appreciate your commendation of Alex and Randy's customer service; it's great to hear they treated you with respect and worked diligently to assist you. However, we understand your frustration regarding the issues encountered with your brake job and the subsequent repairs. Your feedback is crucial, and we take your concerns about the quality of work very seriously as safety is our top priority at Valley Buick GMC of Apple Valley. We encourage you to reach out to us directly so we can address these issues, gain more insight into your experience, and work towards a resolution. Thank you for your feedback, and we hope to restore your trust in our services. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 18, 2024

These guys are awesome. They got me in super short notice. No one plans for their car to break. They did great work. Got me back on the road so fast. More

by zacharyhaider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Valley Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Valley Buick GMC of Apple Valley. It’s our priority to provide quick and efficient service, especially when unexpected issues arise. We appreciate your support and look forward to helping you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

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