Valley Buick GMC - Service Center

Service went quick So the wait was minimal. Everyone was courteous. Car was washed as well. Everyone was courteous. Car was washed as well. More

This dealership is so great - friendly, knowledgeable and timely. I have confidence in their work! timely. I have confidence in their work! More

I have bought 3 trucks there in a row. I would not have come back there it I had been dissatisfied. I will say that the issue I had with the lifter replacement will cause me to reconsider I would not have come back there it I had been dissatisfied. I will say that the issue I had with the lifter replacement will cause me to reconsider buying another GMC product,as it should have been a recall on the engines that were used in GM trucks, in general!!! I researched it and found that there is many issues out there. 4500.00 dollars is a lot of money! Never had to spend near that on both the previous 2 trucks combined. Not even half of that. To bad for GM! Looking closely at Dodge. More

I will never bring my vehicle back to Valley Buick for service! Heather is an awful service advisor!! Issue #1 - had to get something with the power steering replaced while my vehicle was under warranty. service! Heather is an awful service advisor!! Issue #1 - had to get something with the power steering replaced while my vehicle was under warranty. Heather did not submit the claim and I was forced to pay in full to retrieve my vehicle. When I brought up that this work was supposed to be covered by my warranty she said it was too late to process because I already paid. Issue #2 - made an appointment with a different service advisor for several flashing errors on my dashboard. Heather took it upon herself to take over my appointment even though I had never spoken to her about what was wrong. Despite me asking questions about the issues with my vehicle when she called to give me a quote, the work I requested when I made the appointment was not done. When I picked my vehicle up, the errors that I had made the appointment for immediately showed up on the dashboard and now my vehicle was violently jerking at speeds above 45 mph. I immediately called Heather who stated that wasn’t what I made the appointment for, despite it being written in the service order. Then she told me I would have to bring it back in but they wouldn’t be able to get to it until Tuesday, this was on a Thursday. When I told her that wasn’t acceptable because my service order also stated I needed my vehicle done by 4:00 pm that day because my 2 of my children had State that weekend which was why I brought my car in on Tuesday morning that week, so they had 3 days to fix it. Instead, they didn’t do the work I requested, my vehicle was in worse condition than when I brought it in and completely unsafe to drive, and now I was stranded with no vehicle for an additional minimum of 5 days. I have brought my vehicle back in twice, something is still wrong with it, it drives worse than when I originally brought it in. I have expressed my distrust and frustration to service manager who yelled at me, made me cry, accused me of plotting to skip out on the bill and will not fix my vehicle. So now I’ve paid for service that should have been covered under warranty, paid for service that did not address the problem I brought my vehicle in for, spent nearly 2 weeks without a vehicle, and they refuse to acknowledge that my vehicle drives worse than before they worked on it. If you take your vehicle to Valley Buick, do not ever work with Heather or allow her to take over the service. More

Kept me informed about the problem with my vehicle and the plan to repair the issue. Provided me with a vehicle. the plan to repair the issue. Provided me with a vehicle. More

Always excellent service. Great people! Timely service and very professional and friendly. Bought several cars there. Great people! Timely service and very professional and friendly. Bought several cars there. More

The staff and technicians were all courteous and helpful. The work performed on the vehicle was done to my satisfaction. I would go back to Valley anytime I have an issue. The work performed on the vehicle was done to my satisfaction. I would go back to Valley anytime I have an issue. More

I have been a customer of Valley GMC/Buick for over 20 years. The employees have always been very friendly and knowledgeable. I have purchased several cars from them and have always trusted them to servic years. The employees have always been very friendly and knowledgeable. I have purchased several cars from them and have always trusted them to service them for me. I wouldn’t think of going anywhere else. More

Excellent service at reasonable prices. Respectful, efficient customer care. Customer waiting area is very clean. Respectful, efficient customer care. Customer waiting area is very clean. More