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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,208 Reviews

1,208 Reviews of Valley Buick GMC - Service Center

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August 08, 2024

Was able to get an appointment within a reasonable amount of time. They were friendly and the oil change was done in a timely manner. Didn’t try to upsell me on anything. More

by becky10130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Aug 08, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that you had a positive experience at Valley Buick GMC of Apple Valley. It’s great to know that your oil change was completed promptly and that our team was friendly and respectful of your needs. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 08, 2024

They were very easy to work with, pleasant and the job was completed quickly and to my high standards! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure who I worked with, 2 men
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Aug 08, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you found Valley Buick GMC of Apple Valley easy to work with and that we met your high standards. Your satisfaction is our priority. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 08, 2024

The service and communication is always fantastic at Apple Valley Buick GMC. I will continue to go back to them. More

by EML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Aug 08, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with our service and communication at Valley Buick GMC of Apple Valley. We truly appreciate your loyalty and look forward to welcoming you back again soon! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 08, 2024

Very happy with the service from the estimate to the body work to the car clean-up detail. 5 stars! More

by luckyshelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop person in lobby (sorry, forgot name)
Report | Print
Aug 08, 2024 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We are thrilled to hear that you were very happy with the service from the estimate to the body work and the car clean-up detail at Valley Buick GMC of Apple Valley. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 08, 2024

Owner was so helpful in an emergency with pickup problem. Service department acted professional and courteous and quick to fix the problem. Appreciate the help that was given. I would rate 10 stars instead o More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Swinford service advisor 5 stars
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Aug 08, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that our owner and service department were able to assist you during your emergency with your pickup. At Valley Buick GMC of Apple Valley, we strive to provide professional and courteous service, and it’s great to know we met your expectations. We appreciate your kind words and look forward to helping you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 07, 2024

Scott was very knowledgeable, friendly, and communicated well. Very efficient service. Will always come back for my service needs. More

by connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Scott provided you with knowledgeable and friendly service at Valley Buick GMC of Apple Valley. We appreciate your loyalty and look forward to assisting you with your service needs in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 06, 2024

Stephen Swinford is a first rate communicator and takes ownership of the service visit, great human skills. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
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Aug 07, 2024 -

Valley Buick GMC responded

Thank you so much for your kind words! Our team is dedicated to ensuring that every experience is positive, and it’s wonderful to know that Stephen excelled in this regard. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 06, 2024

After 20 years of using them, I feel it’s gone. Downhill car was done. Sat there for three days. Nobody told me or updated me manager said he would call and straighten out my rental fees. For renti More

by stonedonald461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with Valley Buick GMC of Apple Valley. We understand how frustrating it can be when communication falls short and there’s an unexpected cost involved. Your feedback is important to us, and we encourage you to reach out directly so we can address your concerns and find a resolution regarding the car rental fees. We value your loyalty over the years and hope to restore your confidence in our services. Please feel free to contact us at your convenience. Sincerely, The Team at Valley Buick GMC of Apply Valley

August 06, 2024

Knowledgeable staff, prompt service, were able to get more done in one day than I thought they could. More

by Ric Palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We’re glad to hear that you found our staff knowledgeable and experienced prompt service at Valley Buick GMC of Apple Valley. It's fantastic to know we exceeded your expectations in getting things done efficiently. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 06, 2024

I asked for a car was, I was told I had a car wash, but I did not get a car wash which made me feel I didn't get the service I was promised. More

by susanp1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We understand how disappointing it can be when expectations aren't met, and we appreciate you bringing this to our attention. At Valley Buick GMC of Apple Valley, we strive to provide the best service possible. If you have any further concerns or if you would like to discuss this matter in more detail, please feel free to reach out to us. We value your input and hope to better serve you in the future. Sincerely, The Team at Valley Buick GMC of Apply Valley

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