Valley Chrysler Dodge Jeep Ram of the Falls

Incompetent barely scratches the surface I've had a chronic issue with my Ram Promaster for 2 years. Service techs attach the ODB connector and say there are no errors. If they had any idea what they w chronic issue with my Ram Promaster for 2 years. Service techs attach the ODB connector and say there are no errors. If they had any idea what they were doing, they should know that to get to the error codes for the specific module in question you have to perform a wiTech Topology Scan. It gets better, at some point early on this specific service department installed a part in my van - the part that is faulty - and could not tell me the part number of the module. Two full months of me trying to get them to tell me what they installed and they could not do it and then ghosted me. I knew full well they installed the known-faulty module because it failed constantly before and after the replacement. I paid to have the wiTech topology scan, and they absolutely took my money for a diagnostic they should have performed in the first place. The result was that I finally got the part number of the module and sure enough it is a well-known faulty part. Of course the error codes were not the exact codes Stellantis shows in their memo to cover repairs under warranty, but the part number was named so they know it is faulty. The replacement part number was provided in the memo. The dealer would not do the work under warranty and would not escalate to Stellantis even though there is a documented procedure for them to do so. I need the van to work correctly, so I told them I would pay for the work. I told them the exact part to buy. They ordered the part, I showed up on the scheduled day to have the work done. They proceed to inform me they ordered the right part but it is not the right part for my vehicle. How, then is that "the right part"? They re-ordered and I returned the next week to have it installed. The part never arrived. No call the day before to let me know. They hope it will be there in a couple of days. They call me 5-minutes before my appointment, I've already driven all the way over there and once again arranged for a ride home. They could care less how much they inconvenience you. Frustrated beyond reason I asked to see the order hoping to get a tracking number or some way to figure out if it would actually arrive any time soon. They emailed me the order and that's when I broke. They ordered the wrong part number. Not even close to the part I asked for which is listed correctly on the written quote they gave me. Complete and utter incompetence in every way imaginable. Techs that don't understand diagnostic tools, parts department who evidently can't get an order correct to save their lives, service writers who must know the incompetence of the techs and parts department who are too lazy or incompetent themselves to manage a fairly straightforward service. Absolutely worthless. Who will now reimburse me for all the time and money I've wasted at this terrible dealership? More

I purchased a vehicle from this dealership based on their assurances that it had no major issues, had been properly inspected, and was in good working condition. After the sale, I discovered the vehicle had assurances that it had no major issues, had been properly inspected, and was in good working condition. After the sale, I discovered the vehicle had been in an accident that was never disclosed to me at any point before or during the purchase. The dealership told me they would send the CARFAX report within two days, but they did not. Instead, I received a link a month after the deal was closed, and the link was expired. Later, they falsely claimed I had already received the CARFAX. If that were true, there is no reason I would have paid full market value for a vehicle with accident history. Since buying the car, I have only driven it approximately 2,000 miles, yet multiple serious problems appeared almost immediately. Independent inspections confirmed these issues were pre‑existing and could not have developed within such low mileage. I have receipts, photos, and the broken parts themselves documenting the condition of the vehicle and the repairs that were required. Nothing about this situation is normal wear and tear, especially considering how little the vehicle has been driven. When I attempted to resolve the situation, the dealership became evasive and inconsistent. Their explanations changed from one conversation to the next, and they denied information that was later proven through diagnostic reports and physical evidence. I requested a full buyback due to the undisclosed accident, misrepresentation, and documented safety issues, but they refused and continued to dismiss the severity of the problems. As a disabled veteran who relies on safe, dependable transportation to and from the VA, this experience has caused significant stress, financial loss, and inconvenience. Reliable transportation is not optional for me, and the dealership’s refusal to take responsibility has made a difficult situation even harder. Because of their conduct, I have filed complaints with state and federal consumer protection agencies to document the misrepresentation and the impact it has had on me. If you are considering purchasing a vehicle here, I strongly recommend getting an independent inspection and being cautious about any claims made during the sales process. My experience has been costly, time‑consuming, and frustrating, and I would not want anyone else to go through the same situation. More

Everyone was very nice and answered all my questions. I am pleased with service I received I am pleased with service I received More

I've purchased one vehicle and leased another from this dealership. I find the service department top notch. Anthony always makes sure to explain everything when serving my vehicles and make good suggest dealership. I find the service department top notch. Anthony always makes sure to explain everything when serving my vehicles and make good suggestions. Trust him completely. More

Anthony is great and thorough. I may have been a little impatient after a 2.5 hour wait he took it well and even went out to the service bay and helped in order to speed up the pr I may have been a little impatient after a 2.5 hour wait he took it well and even went out to the service bay and helped in order to speed up the process. More

Great Maintenance Team, good work done in a timely manner, very polite getting the repair done manner, very polite getting the repair done More

My experience was excellent with not only prompt buisness but Kyle my salesman was awesome. We were able to work out many things over the phone prior to save time as time is very limited and from start to fi but Kyle my salesman was awesome. We were able to work out many things over the phone prior to save time as time is very limited and from start to finish was perfect. I am very pleased with this dealership and professionalism as well as Kyle so I'd like to say thank you so much and keep up the great work. More

Super friendly kept me informed on the progress of my oil change. Came back and checked on me. Let me know what was going on. Great service, space.highly recommend. change. Came back and checked on me. Let me know what was going on. Great service, space.highly recommend. More

Very friendly and helpful. Would recommend this dealership for sales and service. I have got 3 vehicles from here and will go back Would recommend this dealership for sales and service. I have got 3 vehicles from here and will go back More

Have purchased 5 vehicles from this dealership over the last 25 years, and have had all my service work done there. Without exception, have been dealt with fairly and competently by knowledgeable sales, fi last 25 years, and have had all my service work done there. Without exception, have been dealt with fairly and competently by knowledgeable sales, finance, and service professionals. More