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Valley Ford of Columbus - Service Center

Columbus, OH

4.7
80 Reviews

80 Reviews of Valley Ford of Columbus - Service Center

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April 12, 2025

The Mobile service that came to our house was a great experience. We will probably do that again. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Howard , Alex with the Mobile service
Apr 14, 2025 -

Valley Ford of Columbus responded

Thank you so much for the kind words! We're thrilled to hear that you had a great experience with our Mobile Service. We look forward to serving you again in the future! Best regards, Valley Ford of Columbus

April 12, 2025

Good customer service, will continue to do business with them. They do what they say they will and don’t push extras More

by peoplex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Apr 14, 2025 -

Valley Ford of Columbus responded

Thank you for the great feedback! We truly appreciate your continued support and look forward to seeing you again! Best regards, Valley Ford of Columbus

April 11, 2025

They were courteous and professional. They accommodated my being a little late and the work was done cheaper than what I was quoted. More

by Kwingate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 14, 2025 -

Valley Ford of Columbus responded

Thank you for the great review! We're happy to hear our team was courteous and proffesional. We appreciate your business and hope to see you again down the road. Best regards, Valley Ford of Columbus

April 10, 2025

Took my Ford Ranger in for Oil change and repair front end squeak. My service person was Kevin Garcia . I was pleased on the repair of my vehicle. Would have liked phone conversation instead of text mess More

by r.morris2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
Apr 10, 2025 -

Valley Ford of Columbus responded

Thank you for bringing in your Ford Ranger and for sharing your feedback! We're glad to hear you were pleased with the repair and that Kevin took great care of you. We appreciate your note about communication preference—your input helps us improve, and we’ll be sure to make a note for future visits. Thanks again for choosing us, and we look forward to seeing you next time! Best regards, Valley Ford of Columbus

April 10, 2025

My service and updates on the service were great. I was kept informed every step of the way. More

by Caden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darron, Travis, and two others
Apr 11, 2025 -

Valley Ford of Columbus responded

Thanks so much for the great review! We're glad to hear you had a positive experience and felt well-informed throughout the service process. Thanks again for choosing us! Best regards, Valley Ford of Columbus

April 04, 2025

I’m a lifelong Ford owner and will only buy from Valley due to their excellent service in sales, service and management. I’ve had nothing but great success with this dealership and their Ford vehicles. More

by shawnalong99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Cheadle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Schaub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yohanne and Caleb
Apr 04, 2025 -

Valley Ford of Columbus responded

Wow! Thank you for your loyalty to Ford and for choosing Valley Ford as your go-to dealership! We’re honored to have earned your trust in sales, service, and management, and we truly appreciate your kind words. Your continued support means the world to us, and we look forward to serving you for many more years to come! Best regards, Valley Ford of Columbus

April 03, 2025

My car was in the body shop. Work done seems to be of great quality. Poor in communication though. The manager there was very courteous! More

by saundrasoliman8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with anyone here, my car was in the body shop
Apr 03, 2025 -

Valley Ford of Columbus responded

Thank you for your feedback! We're glad to hear that you're satisfied with the quality of the work and that our manager provided great service. We apologize for any lapses in communication and appreciate you bringing this to our attention. If there's anything else we can do for you, please don't hesitate to reach out! Best regards, Valley Ford of Columbus

April 01, 2025

I purchased my first Ford Expedition from Brad Wheeler in 2020. He was absolutely phenomenal to work with from start to finish. I have since worked with the service department on several occasions & with my More

by A_dinneen
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Apr 03, 2025 -

Valley Ford of Columbus responded

Thanks so much for your kind words! We are so happy you had an amazing experience with Brad when purchasing in 2020 and good experiences with our service department. We look forward to serving you again in the future. Best regards, Valley Ford of Columbus

March 31, 2025

Their service department is second to none you can get in and out quickly and since I'm a contractor that is a plus for me More

by Wgood90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Schaub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Valley Ford of Columbus responded

Thank you so much for your review! We are glad to hear our service department was quick and efficient for you. Best regards, Valley Ford of Columbus

March 30, 2025

Oil change dropped off in morning and it was done by 11. Just in time for my lunch break More

by heinlent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deron weekley
Mar 31, 2025 -

Valley Ford of Columbus responded

Thank you for your review! We are so happy to hear your oil change was done quick and efficiently. Best regards, Valley Ford of Columbus

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