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Valley Hi Kia
Victorville, CA
675 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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675 Reviews of Valley Hi Kia
August 07, 2025
2 months ago we bought a 2021 Kia k5 from Valley Hi Nissan. 2 months to the day that we purchased it the turbo went out. We purchased a $2000 turbo from Valley Hi Kia and the turbo was no good. They re Nissan. 2 months to the day that we purchased it the turbo went out. We purchased a $2000 turbo from Valley Hi Kia and the turbo was no good. They refused to warranty it. When our mechanic called the general manager at Valley Hi Kia, the manager gets on the phone and says “there’s nothing I can do for her so I don’t need to talk to you” and then hangs up! Most unprofessional dealership I have ever been to. They don’t stand by their parts or warranties and are rude. When we went to get personal stuff out of the car, they had the oily engine parts sitting inside the car! Absolutely ridiculous! Stay away! However, I will add that Valley Hi Nissan made it right, cancelled the contract, took back the car, gave us our 2 payments back and let us transfer our down to another car. However we are still out the $2000 for the turbo that they gave us that was no good and the money we paid our mechanic to put it in. Great job Valley Hi Nissan! Valley Hi Kia needs to do better! Maybe give us our money back for your broken turbo! More
by whittneyhansen2
Employees Worked With
Service manager and general manager
June 09, 2025
I recently had the pleasure of purchasing a vehicle from Valley Hi KIA, and I cannot express enough how exceptional my experience was. From the moment I walked through the doors, I was greeted with a warm a Valley Hi KIA, and I cannot express enough how exceptional my experience was. From the moment I walked through the doors, I was greeted with a warm and inviting atmosphere that made me feel like part of the family. The personalized customer service I received was truly remarkable. Unlike other dealerships where you often feel like just another number, the team at Valley Hi KIA took the time to listen to my needs and preferences. Rene, Mike, and Daniel went above and beyond to ensure that I found the perfect vehicle that suited my lifestyle. Rene's knowledge and expertise made the car-buying process so much easier, and his genuine passion for helping customers was evident. Mike took the time to walk me through all the features of my new vehicle, ensuring that I felt confident and informed. Daniel was equally fantastic, providing unwavering support and guidance throughout the entire process. Their teamwork and dedication truly set this dealership apart. Thanks to the outstanding service I received, Valley Hi KIA will always be my go-to dealership. I highly recommend them to my family and friends, as I am confident they will receive the same level of care and attention that I did. Thank you, Valley Hi KIA, for making my car-buying experience a memorable one! More
by dortiz
Employees Worked With
Rene Osuna, Daniel Monarrez, Mike
June 08, 2025
I brought my car in for 2 recalls and an oil change. It was done within 2 hours of my dropping it off. Very fast service. Liz, the writer who took my car in was very kind and helpful. Having been in the It was done within 2 hours of my dropping it off. Very fast service. Liz, the writer who took my car in was very kind and helpful. Having been in the car repair business myself for several decades, I could tell that Liz has a really good grasp on her job, and I know that I can trust her. If you have a Kia and you take it to Valley Hi Kia for service, ask for Liz! More
by pbarn46
Employees Worked With
Liz Anacker
