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Valley Hi Kia

Victorville, CA

4.7
624 Reviews
Call Dealership (760) 955-0046
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14644 Valley Center Dr

Victorville, CA

92395

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624 Reviews of Valley Hi Kia

February 23, 2024

I always have wonderful service all the people that work there are very friendly and helpful More

by lorit322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey keen, don’t remember who helped me last
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

Thank you for your kind words! We're delighted to hear that you consistently receive wonderful service at Valley Hi Kia. Our team prides itself on being friendly and helpful, and we're glad we could make your experience a positive one. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
February 16, 2024

Good customer service. Very impressed by the service technicians who introduce himself in a video while stranding next to my car. My new service rep Iven Vargas was accurat More

by Oakleaf27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iven Vargas
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're thrilled to hear about your positive experience with our service team at Valley Hi Kia! Providing excellent customer service is our priority, and we're glad to hear that Iven Vargas and our service technicians met your expectations. It's great to know that they communicated effectively and completed all the necessary work on your Sorento. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
February 10, 2024

Service center was excellent. Courteous and always customer service oriented. Got me in and out quickly. Explained my options for my services and did not pressure me to do more th More

by oakleykristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy in service
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're thrilled to hear about your excellent experience at our service center! Providing courteous and customer-oriented service is what we strive for, and we're glad we could get you in and out quickly while explaining your options without pressure. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
February 02, 2024

Have been a customer at Valley Hi KIA since 2008. I have purchased 4 new Kia’s from them, however I did have to go down to Moreno Valley to purchase my 2021 Forte GT. The finance manager at that time More

by kblake5624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie T
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

Thank you for your continued loyalty to Valley Hi Kia since 2008! We're grateful for your trust and patronage over the years. We apologize for any inconvenience you experienced during your recent purchase at Moreno Valley, and we appreciate your feedback regarding the finance manager. We're glad to hear that you've had consistently great service experiences with our service department and staff. If you ever need anything or have any further feedback, please don't hesitate to reach out. We're here to assist you and ensure your satisfaction.

Helpful
January 26, 2024

Got in quickly, Ivan went over everything wit me and car was ready when they said it would. More

by Jgfutbolfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're delighted to hear that you had a seamless experience at Valley Hi Kia! Ivan's thorough explanation and prompt service are exactly what we aim for. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
January 22, 2024

Always an excellent customer service on their service department. I attended once on the wrong date and they made it work. 5 stars out of 5. More

by jbr_87jbr_87@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iven
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're thrilled to hear that you consistently receive excellent customer service at our service department! We understand that mistakes happen, and we're glad we could accommodate you even when you attended on the wrong date. Thank you for your kind words and 5-star rating! If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
January 21, 2024

The staff were helpful and friendly. Check in was fast and she explained what was being done and the cost. Service appointment didn’t take too long and offered an Uber if needed! More

by mishan0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Vonwiller
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're glad to hear that you had a positive experience with our staff at Valley Hi Kia! Providing helpful and friendly service, along with efficient check-in and clear explanations, is what we strive for. We're pleased that your service appointment didn't take too long, and offering an Uber if needed shows our commitment to your convenience. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
January 16, 2024

Thank you for taking good care of my car ,and me so glad your my dealer.your matenance workers are trained to care for us customers, and cars . More

by Lidia Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

Thank you for your kind words! We're thrilled to hear that you're pleased with the care provided to both you and your car at Valley Hi Kia. Our maintenance team is dedicated to ensuring both customer satisfaction and vehicle performance. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you and your car!

Helpful
January 16, 2024

Excellent staff very helpful we you coming in in your appointment. Very professional they know their stuff. More

by adolfoparrajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're thrilled to hear about your positive experience with our staff at Valley Hi Kia! Providing helpful and professional service is our priority, and we're glad our team demonstrated their expertise during your appointment. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Helpful
January 13, 2024

M.Massie and manager went beyond expectations in the purchase of my Kia Sorento. Thank you! More

by G. Cervantes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
M. Massie and sales manager
Report | Print
Apr 26, 2024 -

Valley Hi Kia responded

We're thrilled to hear that M. Massie and the manager exceeded your expectations during the purchase of your Kia Sorento at Valley Hi Kia! Providing exceptional service is our priority, and we're glad they could make your buying experience a positive one. If you ever need anything else or have any questions, feel free to reach out. Enjoy your new Sorento, and thank you for choosing us!

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