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Valley Hi Toyota
Victorville, CA
118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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118 Reviews of Valley Hi Toyota
April 12, 2026
Good attitude good service I’m berry happy with my truck they explain every question that I have with my truck thank you for everything guys they explain every question that I have with my truck thank you for everything guys More
by Valenzuelaf269
Employees Worked With
Scott and Mia and other forget their names
April 11, 2026
Jim in sales was amazing! Victor sales manager as well!! Bob in financing! Mr. Petite made everything perfect! Never going to another dealer 🥰 Victor sales manager as well!! Bob in financing! Mr. Petite made everything perfect! Never going to another dealer 🥰 More
by Amber
Employees Worked With
Jim, Victor, Bob and Mr. Petite
March 21, 2026
Very poor customer service at Valley Hi Toyota in Victorville. On March 20, 2026 (around 5:40 PM–8:00 PM), I sat at their charging station for nearly 2 hours and only got about 15% charge. There w Victorville. On March 20, 2026 (around 5:40 PM–8:00 PM), I sat at their charging station for nearly 2 hours and only got about 15% charge. There were multiple salespeople standing nearby the entire time, and not one of them greeted us or offered help. They even admitted they saw us leave and come back, so they were fully aware of us and still chose to ignore us. Only after I asked did they tell me this is one of their slowest chargers and that a faster one is nearby—information that could have saved us hours. As a first-time EV driver, this lack of basic courtesy and awareness was extremely frustrating. Definitely not a welcoming or helpful environment. More
by Teri Hobson
Employees Worked With
All of them from March 20, 2026 from 5:40-8pm
December 18, 2025
Went in about a month ago to look at the 4Runners. Found what we were looking for so my boyfriend worked with the team to trade in our old car and get the 4Runner. Process was pretty normal for buying Found what we were looking for so my boyfriend worked with the team to trade in our old car and get the 4Runner. Process was pretty normal for buying a car. My suggestion is to get preapproved with your preferred bank and get the rate and payment you want. They will try to give you a crazy high rate right out the gate. You will have to work with them to get someone even remotely resonable and even then it not great. They promised 90 days no payment, but we received a bill from the credit union a month later. We called and was given the run around and no one could answer us. My boyfriend Went into the dealer and the same sales rep who was so "helpful" to get him to sign said there was nothing they could do. The credit union said the dealer chooses the deal or to extend the 90 days with no payment. But apparently Valley-Hi Toyota couldnt do anything. Sneaky Tatics. Our experience and lesson but we hope to warn others. Be careful what is promised. Added a photo so you know my review is a true review and we did purchase a car. More
by Christina and Frank
Employees Worked With
Finance and sale
November 22, 2025
Beware! Beware! Apparently Jose (they’ve got 3 so can’t tell you which one) is giving astronomical sight on scene service estimates without hooking up cars u Beware! Apparently Jose (they’ve got 3 so can’t tell you which one) is giving astronomical sight on scene service estimates without hooking up cars up to any sort of device. There’s no cost breakdown. Talk about taking advantage of customers. Let’s see if the manager calls back. This type of behavior is unacceptable. More
by Lydia Stafford
Employees Worked With
Jose
February 01, 2025
I often share your company's location with friends, family, and acquaintances. When I find out they're visiting another dealer in the area; I make sure to mention to them Valley High Toyota: they must family, and acquaintances. When I find out they're visiting another dealer in the area; I make sure to mention to them Valley High Toyota: they must visit, and I remember them saying; yes, we know you have a Toyota and you continue buying them over and over, they must be good cars; because, we never hear you complain about yours. More
by C. Walker Jr.
Employees Worked With
DANIEL, NICHOLAS (Nick.), & Bobby in finance
April 06, 2024
Service was excellent. Sales staff know the cars and the functions of the car. They are very patient and explain the functions of the car very well… even the second time. Sales staff know the cars and the functions of the car. They are very patient and explain the functions of the car very well… even the second time. More
by Bdalbeck
Employees Worked With
Samuel Hernandez, Alexander Cerna, Ron Kirkpatrick
