Valley Honda

Known issue with the Honda Accords - Service refuses to pay My 2010 Honda Accord has had a known oil consumption problem for years. They replaced the pistons in 2018, however, now (2109) the car has oil running My 2010 Honda Accord has had a known oil consumption problem for years. They replaced the pistons in 2018, however, now (2109) the car has oil running over the carburetor and alternator, which can cause a fire. They're refusing to fix the car on their dime. DO NOT GO TO THIS DEALERSHIP FOR ANY REASON!!!! More

Owner, Service Manager don’t care about customers! Unfortunately after being a regular customer at Valley Honda without problems, I was taken advantage of and treated unfairly by the service department Unfortunately after being a regular customer at Valley Honda without problems, I was taken advantage of and treated unfairly by the service department, When I called to inquire about getting a new headlight in my Acura, I was told it could be ordered by the service manager Anita and an appointment was scheduled. When I arrived the day of the appointment, I asked how much it would be and was quoted $42-$50 by Amanda. About an hour later, I received a call telling me the headlight was $186 + $75 for labor. Despite talking to Anita, the service manager, who was very rude to me and blamed me saying “you were adamant to coming here.” (which made no sense whatsoever), it wasn’t until I pushed and pushed until she agreed to subtract the labor costs. Still not being satisfied, I spoke with Bob Graham, the owner, who was just as unfair and stuck by her side after a private conversation. I always thought businesses were supposed to put the customer first but not in this case. I don’t know how these people sleep at night and they did not apologize for their mistakes nor was I fairly compensated. I found out shortly thereafter I could have gotten the same bulb on eBay FOR $35! I would have never had it installed if I was given the correct information. Please, if you can avoid this Honda dealership, do so. (Even one of the employees in service said “sometimes things happen in life. He knew I got a raw deal.) More

Consumer First! Extremely pleased with my new Pilot and this dealership. From the moment I inquired about a new car the entire process was about me and what worked be Extremely pleased with my new Pilot and this dealership. From the moment I inquired about a new car the entire process was about me and what worked best. No hassles with pricing, trade in, financing, delivery etc. Dan Lauric was my sales rep and did an extremely amazing job! Every detail was met throughout the process and delivery was flawless. The entire staff at Valley Honda was exceptional. More

uncomfortable, rushed, pressure First time there. Pressured right away buy salesman for down payment, to sign, buy additional products. Continued with finance person. Disappointing First time there. Pressured right away buy salesman for down payment, to sign, buy additional products. Continued with finance person. Disappointing. Won't recommend or go back. More

5 Star Service I have bought both new and used vehicles from Valley Honda (formerly also Buick and Jeep) over a 30 year period. They continue to maze me with the lev I have bought both new and used vehicles from Valley Honda (formerly also Buick and Jeep) over a 30 year period. They continue to maze me with the level of attention to all details that meet and exceed customer expectations. If you want to buy a car from a dealer that does things right I highly recommend Valley Honda. You drive into their indoor heated service reception area where a employee greats you immediately. After identifying your reason for the visit you are directed into the Service Department office where several other polite and courteous employees (I was helped by Merann) are waiting to help. After verifying what you want done today you are offered the very nicest waiting area I’ve ever seen in 45 years of buying cars all over the area. Clean, well lit, open and spacious room with numerous comfortable chairs, tables and even numerous work stations or you can go into a showroom area that has many more tables and chairs. Coffee (regular or decaf) and several vending machines with cold drinks and snacks are in between the two waiting areas. Big screen. TV, Guest Internet connectivity, clean bathrooms located beside the main waiting are too. Both the appointment setting, scheduling to meet my availability and clarity of what they recommended for my visit were matched by the details reviewed by Merann. Initial cost estimates were given and one additional service suggestion was also discussed as was the cost and reason for the recommendation. Car was serviced by the technicians promptly and Service employees came to get me when it was done. I don’t believe there is anyway they could have done their jobs better, provided a better experience or thought of anything else to make the visit better. At 8;15 AM there was already the days newspapers on e tables, a cell or iPad charging station, a interesting and tastefully done history of their nearly 100 years in business on the wall, a magazine rack with a dozen publication and a coat rack. Really impressive, a reflection of the owners and managers focus on providing a great customer experience. 5 Star Service, 5 Start Dealer More

Perfectly smooth, as it should be I requested a price for a 2018 Honda CRV EXL AWD online. I decided not to pull the trigger at that time. One year later I called the salesman back tha I requested a price for a 2018 Honda CRV EXL AWD online. I decided not to pull the trigger at that time. One year later I called the salesman back that sent me the online quote. I asked him if he was still selling that car at invoice. He said yes, I asked him about the car I saw a online and he said it will be ready whenever I show up. It was ready when I arrived. I drove it and 1 hour later I was on my way. I sold my current car to a friend so I did not have to deal with a trade in. it was an awesome car purchase experience. More

worst car buying experience ever Purchasing a car through Valley Honda was every bit the nightmare that I remember the car buying experience being. The salesman, Jeff Katchen, was co Purchasing a car through Valley Honda was every bit the nightmare that I remember the car buying experience being. The salesman, Jeff Katchen, was condescending. His comment about my old car, repeated to me as a quote from “his manager”, was insulting; I knew very well that my car was not worth any money, but to be told that it “was a piece of junk and I was lucky that it had not broken down” was uncalled for. Quite honestly, I drove it for so long because I knew what a hassle I was in for replacing it. It certainly gave me better service that Jeff did. When I purchased the car (despite Jeff’s attitude), he told me that he would check back with me in a few days; there is no record of any phone call from him on my telephone. Jeff assured me as I left the dealership that he would personally contact my insurance company regarding the new car. His failure to do so set me up for potential liability. Apparently he was too busy visiting with his wife and dog during the sale to pay any attention to his customer. On a final note, I’ve NEVER bought a car before that came with less than a full tank of gas; how cheap can the dealership be to sell one with only half a tank? More

New car purchase. I had taken my Accord in for a minor problem I had with the trunk lid. While there, I was looking at a new Civic that was in the showroom. I had asked I had taken my Accord in for a minor problem I had with the trunk lid. While there, I was looking at a new Civic that was in the showroom. I had asked Jeff if he had any others in a different color. He showed me 2. I choose one and an hour and a half later I was on my way home in a new car. There was no pressure to buy. Jeff and the finance dept did a wonderful job. I will return..... I really wasn't looking to buy a new car. More

Great Customer Service I was looking for a very specific HRV to lease. The sales team went above and beyond to find me the exact car in the color that I wanted. I was very I was looking for a very specific HRV to lease. The sales team went above and beyond to find me the exact car in the color that I wanted. I was very impressed with their dedication to help me! I would recommend this dealership. More

Rude salesman Live in the Harrisburg area and looking for a specific HRV. My husband was out in the Monroeville area and we thought he could stop and test drive the Live in the Harrisburg area and looking for a specific HRV. My husband was out in the Monroeville area and we thought he could stop and test drive the car, thinking this is the car we want. Once transferred to a salesman, I proceeded to explain that we are interested in a car, that we hoped to test drive it, and that hopefully the car could be swapped out to our local dealer. No matter what salesmen say, we have found out in the past that dealerships are more likely to take care of customers that buy from that specific dealership than buying the cheapest price somewhere else and returning locally. His response, “Why should I take time away from other customers when I’m not going to make a commission. Obviously, you’ve never worked on commission.” I’ve never experienced such rudeness from a salesman. I worked 26 years on commission in the insurance industry and always helped customers whether I made a sale or not. This salesman just lost the opportunity to make a sale to my cousin who told me that she was going to Valley Honda for a CRV. That’s how customer service and sales work. We can find this car elsewhere but I will tell my cousin about this experience. I thought Honda wanted to sell cars. More