Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Valley Imports
Fargo , ND
2,858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,858 Reviews of Valley Imports
December 11, 2011
My husband and I just purchased a new Touareg from Erik Swenson at Valley Imports. It was a Pleasure working with Erik! His warm smile and easy laugh put me at ease and I enjoyed the experience. All the Swenson at Valley Imports. It was a Pleasure working with Erik! His warm smile and easy laugh put me at ease and I enjoyed the experience. All the computer gadgetry and smart key business in a car is new to me, but Erik was a patient teacher. I am completely comfortable calling him or stopping by for a refresher course or further assistance. It was delightful having Erik help us and I look forward to staying in touch with him. I love my new Touareg and am becoming quickly comfortable with the features! More
by Nancy Bjerke
Employees Worked With
Erik Swenson, Erik Swenson
Helpful December 03, 2011
It was my first visit to Valley Imports. My son turned 16 and he is driving my car to school. I needed a car, and as someone who lived in Europe for many years, I thought about having a German car. I was 16 and he is driving my car to school. I needed a car, and as someone who lived in Europe for many years, I thought about having a German car. I was welcomed by a cheering gentleman who immediately put me at ease; that was Erik Swenson. I showed an interest in a Jetta. He immediately informed me about the qualities of the car and gave me a tour to see the available cars. He talked to me about the various options between buying a used Jetta, a new Jetta or a different car that Valley sells. Erik was very friendly, seems to know about cars, and asked all my questions. I felt like I was dealing with a friend I know for many years. I immediately trusted him and decided to make the deal. What amazes me really is that after a few days of my visit and when the car I asked for was available, I had the pleasant surprise to get my car delivered by Erik to me at Grand Forks where I live. I didn't have to drive to Fargo and paperwork was promptly prepared by Erik in advance. I have never dealt with someone as professional, friendly, knowledgeable as Erik. I am sure if you meet Erik and deal with him you will find him a pleasant to deal with person. I will highly recommend his services to my friends. Erik, you are simply a great dealer and I was happy that I made business with YOU. More
by Othman
Employees Worked With
Erik Swenson, Erik Swenson
October 05, 2011
Erik was great to work with. I was looking to purchase a new car and was on a limited time schedule. He went above and beyond to help me on his day off because it was more convenient for me. Now that is gre new car and was on a limited time schedule. He went above and beyond to help me on his day off because it was more convenient for me. Now that is great customer service. I love my new car! More
by SIhry
Employees Worked With
Erik Swenson, Erik Swenson
September 14, 2011
Everyone at Valley Imports is great! My last two new cars came from Valley – 2007 Volkswagen GTI MkV and 2011 Audi S4 – and I had the joy of working with Erik Swenson both times. Erik is a great perso cars came from Valley – 2007 Volkswagen GTI MkV and 2011 Audi S4 – and I had the joy of working with Erik Swenson both times. Erik is a great person to work with – low pressure, helpful, gets what you want (or does everything in his power to do so), and he keeps you in the loop the whole time. He’s a nice guy, too. That always helps! The service department at Valley is top notch, too. I put a lot of miles on my car (had 156K miles on the 2007 GTI when I traded it in towards the 2011 Audi S4) so I see the folks in the service department more than most other drivers. Zach and Michelle are always helpful and go out of their way to make your service experience as perfect as possible. There are a lot of car dealerships out there, but there are very few places that offer world-class service from start to finish. Valley Imports is clearly one of these places. Erik, Zach, Michelle, and everyone else at Valley Imports strive to make yours a trouble-free experience – I would absolutely recommend friends, family, or anyone else look to Valley Imports for their next vehicle purchase or service. More
by ptrthgr8
Employees Worked With
Erik Swenson, Erik Swenson
September 10, 2011
Erik Swenson was exceptional throughout my car buying experience at Valley Imports. Erik took the fear out of buying over the internet. He was very thorough and tireless in researching my questions on a experience at Valley Imports. Erik took the fear out of buying over the internet. He was very thorough and tireless in researching my questions on a wide variety of cars. He also, along with Dave Hawkinson, talked me though several financing options and then worked directly with my insurance company to make the test drives, purchase, and drive away a very easy and pleasurable event. I highly recommend you pay them a visit on line or better yet in person. More
by dsprague
Employees Worked With
Erik Swenson, Dave Hawkinson, Erik Swenson
July 10, 2011
Great service provided during a remote internet purchase - fast and friendly. They were also very helpful after the initial sale in getting interstate paperwork accommodated. Highly recommended. - fast and friendly. They were also very helpful after the initial sale in getting interstate paperwork accommodated. Highly recommended. More
by chrisnm
Employees Worked With
Erik Swenson, Dave Hawkinson, Erik Swenson
February 15, 2011
Both Erik Swenson and Dave Hawkinson were involved with my purchase of a 2011 Jetta TDI. I first made contact with Erik in a phone conversation. From that point on he was very helpful in the trade in and my purchase of a 2011 Jetta TDI. I first made contact with Erik in a phone conversation. From that point on he was very helpful in the trade in and purchase process. He came in on his day off to complete the sale. Dave was also very helpful. He made contact with the lending company that is doing the financing of my purchase and made sure everything necessary was done to complete my purchase. Both men were very friendly and personable. More
by Paul Schroeder
Employees Worked With
Erik Swenson, Dave Hawkinson, Erik Swenson
March 27, 2005
Never take any car, especially a VW diesel, to this dealership for service. I took my 98 Beetle in for routine maintenance(timing belt replacement) at 60k miles. When I woke up the next morning and s dealership for service. I took my 98 Beetle in for routine maintenance(timing belt replacement) at 60k miles. When I woke up the next morning and started the car I noticed an oil drip. It was coming from the oil cooler. I thought that they had just missed it, but now wonder. About 2k miles later a noise came from the engine compartment and immediately my speedo/odometer stopped working. Also, my engine would lurch whenever I shifted up or down. I park in my driveway on a slight incline and pop my hood. My engine is rocking violently. I park it until I can find out what's wrong. While researching internet/Bentley service manual I find that the motor mounts can be damaged during a timing belt replacement if not aligned perfectly. I also find that the motor mount bolts MUST be replaced because they are stretch bolts and are designed to only be used once. I look on my reciept and find that they didn't replace them. If they didn't know to replace the bolts, I doubt they new to align the passenger side mount to exactly 10mm, or not to stress the drivers side mount AT ALL when the passenger side one is removed. I call up the service manager and expain. He says that they will look at it being there is a 12k mile/12 month warranty for all certified repairs. Ayways, I bring the car in. Next week I get a call asking what exactly it is that's wrong with my car. Apparently everyone there had all failed to remember or even write down what my complaint was. A few hours later I get a call saying my car is ready to go. I ask if they got the new bolts in and the speedo working. They say they never knew about the speedo and they didn't put new bolts in because they don't do that. They also say that the diesel motor mounts are supposed to have extra slop in them because they vibrate so much. I hang up with them and call VW of America. They get my info and tell me that they can't really make them put the bolts in, but will call them and tell them that they were supposed to. Valley Imports agrees that they will replace my bolts. So finally over a week later they get my car done and call me to pick it up. Now for the final insults. I go to pick up my car and they send a guy out to drive it around. I run out after him to tell him not to bother because I have to go buy tabs for it anyways and won't be taking it right away. Being my car is a diesel I also don't want them to start it to shut it off right away. (This is hard on a diesel engine for those of you who do not know). He won't give me my keys and insists that he drive it the 20 feet over in front of the building. He gets in and shuts the door while I'm still talking and starts cranking the engine over without waiting for the glow plug light to go out(SUPER bad thing for a diesel engine). I yank the door open and explain to him to stop and wait for the glow plugs. It finally starts and he then drives it up front, shuts it off, and brings the keys in to the service area again. When I finally drive away, the speedo still didn't work, and my engine still rocked. I don't know how they could let me leave the lot with my car not registering the milage, being there is warranty on the repair. I had to pay $800, drive my car over 100 miles to get there the 1st time, tow it the 2nd, and it still isn't fixed! I will now do it myself or bring it to the Minneapolis/St. Paul dealers. More
by deadbeetle
Employees Worked With
3
