Valley Kia of Fontana

Service department is the worst I have ever dealt with. I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minut I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minutes and then it disconnected me. Called back and it happened again. Staff is rude and wait times are beyond ridiculous. I will never buy a car from this awful place again. More

I bought a used car and 2 weeks later I had mechanical problems. Beware buying used car from thi dealership!! problems. Beware buying used car from thi dealership!! More

Prices to high, hard to get them to agree on a price also slow to respond to customers inquiries I finally bought from another dealer slow to respond to customers inquiries I finally bought from another dealer More

Had no intention of buying a car the day I arrived, was only going to look. Vanessa Guzman walked over, introduced herself and we talked cars. Within a few hours I drove off the lot in my Kia. She defied t only going to look. Vanessa Guzman walked over, introduced herself and we talked cars. Within a few hours I drove off the lot in my Kia. She defied the stereotype of a car salesperson. Respect, patience, kindness and genuine... all demonstrated by her. Valley Kia is fortunate to have her. More

Got my first car today . Shout out to my girl Vanessa your the best . Thank you so much for the help . Your attitude is just the best and your support and commitment . I wou Shout out to my girl Vanessa your the best . Thank you so much for the help . Your attitude is just the best and your support and commitment . I would really recommend her . More

The sales associate Vanessa made my first time experience spectacular!! I walked in without an appointment and I just wanted to look but Vanessa took a step up and guided me through everything I needed to kn spectacular!! I walked in without an appointment and I just wanted to look but Vanessa took a step up and guided me through everything I needed to know about my next car. I was unsure of going without an appointment but I walked out with a car that same day. She really exceeded my expectations of dealers and made sure that I got the car I wanted. 10/10 recommend this dealership. More

This is the first place I got my first KIA and also where I got my second. The sales associate Amanda was super patient and very helpful. She did not try to sell me something I didn't want and she took care I got my second. The sales associate Amanda was super patient and very helpful. She did not try to sell me something I didn't want and she took care of all my needs. She went above and beyond to put me in my second KIA. I, highly recommend if you're looking for a car go to All-star KIA of Fontana ask for Amanda. More

I have had a great experience with this dealership no problem whatsoever Everyone was polite problem whatsoever Everyone was polite More

Service Department at this Dealership has no customer service at all. I am so sorry but because of them they are loosing business to the sales department. I think this is a new staff in front because our service at all. I am so sorry but because of them they are loosing business to the sales department. I think this is a new staff in front because our family has purchase several cars from this Dealer for years and we have never experience, place you on hold for a long time, don't have a knowledge as to how to assist the customer, if its not cover by the guaranty they don't give you an option for out of pocket. We were thinking about purchasing another car with them but after this service. I am sorry but I don't think we are coming back. Very disappointed. More

Valley Kia of Fontana dealership fraudulently marked up the purchase price by 23% above MSRP of a 2020 Kia Forte October 25, 2019. I walked into the dealership with a service animal and disclosed my disabi the purchase price by 23% above MSRP of a 2020 Kia Forte October 25, 2019. I walked into the dealership with a service animal and disclosed my disability to the sales people. I don't know if this had anything to do with it, but the results is that by the time I walked out of the car lot, I was paying a total price of $37,717 for a car whose Manufacturer Suggested Retail Price was only $17,890. They may be discriminatory if not predatory. https://www.ftc.gov/news-events/press-releases/2020/05/bronx-honda-to-pay-over-1-million-to-settle-charges More