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Valley Lexus

Modesto, CA

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231 Reviews

4701 McHenry Ave

Modesto, CA

95356

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Showing 231 reviews

May 02, 2024

Dealership is excellent. Service department is thorough and courteous. Workmanship is top notch. Service writer Ruben is outstanding! More

by william_sutliffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Garza
November 19, 2022

Took my car on the 11th for service, came back and car sat in my garage while I went on vacation. Took it in again on the 18th and then noticed a massive deep scratch on my rear side panel. Called dealer More

by Matthew Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
April 18, 2022

Looking for a specific type of late model used car. Went to see Shawn (used car Manager) at Valley Lexus (who also owns BMW and Kia). He set me up with Kevin (salesman). They found me exactly what I wa More

by mandmgarber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Shawn
January 19, 2021

My car service light for oil came on. I thought it was odd, I have never seen that before in the 12 years I had my car, My husband looked under the hood and noticed the oil cap was not screwed on all the More

by kc1atya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed
Jan 20, 2021 -

Valley Lexus responded

I am concerned to read this feedback, as this is not the level of diligence and attention to detail we expect from our team. We appreciate your business and hope to have the opportunity to improve your experience going forward. If you would be willing to discuss the issue further, please reach out to me directly at your earliest convenience. Thank you, Gary Koeppen - Service Manager - (209) 575-3987

December 10, 2020

David was amazing beginning of our car hunt to me driving it home.: Best customer service Ever. We drove from Sacramento to modesto because of David Lampkins. More

by Leoquetzal10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lampkine
Dec 11, 2020 -

Valley Lexus responded

Thank you so much for making the drive out to see us at Valley Lexus! We are thrilled to hear that David provided the best customer service ever. Congratulations on your new vehicle and safe travels!

September 30, 2020

Todd did a good job for us in the sales department, it was our first Lexus purchased. Overall experience was very good, hope to be back to make another purchase. More

by Walid Ali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 01, 2020 -

Valley Lexus responded

Walid, thank you for taking the time to leave us a review! We will certainly let Todd know that you appreciate his help, and we look forward to your next visit here at Valley Lexus.

September 30, 2020

In and out fast,, very friendly, prompt service and explsined each and every item. Washed the car and cleaned inside of car too. great job More

by faknickholly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben
Sep 30, 2020 -

Valley Lexus responded

It is wonderful to hear that you had such an efficient service experience at Valley Lexus! Thank you for your support and we hope to see you back in the future!

September 27, 2020

Have always had great service at Lexus Modesto. I'm on my 4th Lexus SUV. Have dealt with Ruben for years - he's a gem. More

by MsMZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben
Sep 28, 2020 -

Valley Lexus responded

Thank you for your loyalty to Valley Lexus. It is great to hear that Ruben consistently provides you with great service and we look forward to working with you next time!

September 26, 2020

The service department is truly impressive. Elena was professional, friendly, and very knowledgeable. She made sure that all of my needs were taken care of. What a great experience! More

by Dianetraina7006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elena Flores
Sep 28, 2020 -

Valley Lexus responded

Hi Diane, thank you for trusting Valley Lexus with your vehicle. We are glad to see that Elena made such a great impression during your service visit as customer satisfaction is our goal. Hope to see you next time!

September 26, 2020

Disappointed in the person that made the appointment over the phone. I was told the first available was a 2pm appointment, I informed the person taking my call that I would need a loaner car to get back home More

by coachshelby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elena Flores
Sep 29, 2020 -

Valley Lexus responded

Thank you for taking the time to share this feedback. I would like to apologize that we couldn't provide a loaner vehicle and for the inconvenience this caused you. We are going to look into why this mistake occurred, and we would also like to ensure that all of your concerns are addressed. Please contact us when you have a free moment. Thank you.

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