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Valley Lexus
Modesto, CA
230 Reviews
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Showing 230 reviews
September 25, 2020
Always receive excellent service from all members of the team! Representatives addressed all my concerns and were quick to complete service. Hard to understand why the motor in my sunroof went out, I have team! Representatives addressed all my concerns and were quick to complete service. Hard to understand why the motor in my sunroof went out, I have never used it. Decided not to repair, $1200 too much for an item that’s not important to me. More
by Hendrix
Employees Worked With
Sorry, don’t remember names
Helpful September 24, 2020
Ruben was as great as he usually is.Everything was done Ruben was as great as he usually is. Everything was done on time. All Covid protocol was followed by everyone. All staff is always friendly and cou Ruben was as great as he usually is. Everything was done on time. All Covid protocol was followed by everyone. All staff is always friendly and courteous More
by stan
Employees Worked With
Ruben Garza
September 22, 2020
When picking up my car I had to wait a couple of minutes so I sat down and watched TV..Wheni I got home I realized I didn't have my phone..I went back to The Post Office where I had stopped after leaving Va so I sat down and watched TV..Wheni I got home I realized I didn't have my phone..I went back to The Post Office where I had stopped after leaving ValleyLexus and the phone wasn't. Then I rushedback to Valley Lexus and told Ruben of my situation..We went out to the loaner car and it wasn't there..Ruben phoned and nothing..I went in to the cashier and it wasn't there..Ruben followed my and phoned again and there was my phone in the chair where I had sat earlier..Great ending to a not very good situation..Ruben saved the day..Thank you again Ruben. Bill Slayter More
by zorch
Employees Worked With
Ruben
September 11, 2020
Always excellent service. I needed to change my appointment time and the person I spoke to was very helpful to change the time. When I arrived for my appointment, the greeter was courteous and ve appointment time and the person I spoke to was very helpful to change the time. When I arrived for my appointment, the greeter was courteous and very helpful to what I had to say and needed. I will continue to use your dealership for my future needs. More
by Armando
Employees Worked With
I don't remember
September 10, 2020
Ruben is always friendly and explains things well. I love that I can receive text updates about my car while it’s being serviced. I also appreciate getting a Lexus loaner so that I can get to work while my c that I can receive text updates about my car while it’s being serviced. I also appreciate getting a Lexus loaner so that I can get to work while my car is being serviced. More
by Amy McGrew
Employees Worked With
Ruben
September 05, 2020
Thank you. Excellent service. Car was ready quickly. Staff was polite and courteous. All went well including that I noticed all measures were taken to keep customers safe during this season Staff was polite and courteous. All went well including that I noticed all measures were taken to keep customers safe during this season More
by jocias
Employees Worked With
Mr Garza
September 05, 2020
The service was great. Appointment process was a The service was great. Appointment process was a breeze. A loaner car was available , nice touch . Staff was attentive and friendly. Edmond was t The service was great. Appointment process was a breeze. A loaner car was available , nice touch . Staff was attentive and friendly. Edmond was the advisor. More
by Ed
Employees Worked With
Edmond
September 05, 2020
Always excellent and friendly service. Always explains what’s going to be done. Clean waiting environment. This section should not have a minimum word requirement. what’s going to be done. Clean waiting environment. This section should not have a minimum word requirement. More
by Carolynmoeller
Employees Worked With
Ed, the service rep.
September 04, 2020
Great customer service. Provided a loaner while car was being serviced. Amazing staff and very helpful. Would definitely continue to use them for future services. being serviced. Amazing staff and very helpful. Would definitely continue to use them for future services. More
by Wally
Employees Worked With
Ed Sarkis
September 04, 2020
EXTREMELY SATISFIED WITH THE SERVICEEveryone was so EXTREMELY SATISFIED WITH THE SERVICE Everyone was so friendly and Helpful. I wouldn’t take my car anywhere else. Thank You to Edmond’s team EXTREMELY SATISFIED WITH THE SERVICE Everyone was so friendly and Helpful. I wouldn’t take my car anywhere else. Thank You to Edmond’s team More
by Mrsb78
Employees Worked With
Edmond
