Valley Lexus

Left my car there for a week. They never fixed the issue. Brought my car in for an AC issue. They called me the next day to.come pick up the car it was all fixed! It wasn’t, it had the exact same issue that Brought my car in for an AC issue. They called me the next day to.come pick up the car it was all fixed! It wasn’t, it had the exact same issue that I brought it in for. I had to give them advice and suggestions on how to fix it, but they kept saying that if the computer doesn’t tell them how/what to fix... then how are they supposed to know. More

Service Ed Sarkis has been extremely helpful over the many years we’ve been Lexus customers. We will would highly recommend Valley Lexus rather it’s for sales Ed Sarkis has been extremely helpful over the many years we’ve been Lexus customers. We will would highly recommend Valley Lexus rather it’s for sales or service. More

Brought my car in because it was making two noises. They gave me a loaner and an estimate of $2400. Called ad told me two motors needed to be replaced in the dash. ok. They replaced. Driving home about They gave me a loaner and an estimate of $2400. Called ad told me two motors needed to be replaced in the dash. ok. They replaced. Driving home about 15 miles it started making one of the same noises. Called back and they said well they never heard the second noise but they replaced a different motor because they thought that one was going bad. It was making NO NOISE. Now too busy to see me because they have recalls of air bags.want me to wait three weeks to fix what I just spent $2300 to fix! Needless to say I called another Lexus dealer and they can take me at my convenience. Guess wich one I am buying my new car from? More

ES330 bought new from this dealer. Called to make appointment for SAFETY recall notice I got from lexus. Waited 10 minutes on hold for an "appointment coordinator" who could not schedule a SAFTEY rec appointment for SAFETY recall notice I got from lexus. Waited 10 minutes on hold for an "appointment coordinator" who could not schedule a SAFTEY recall apppointment until next week. Probably will trade this dog of a car (tires, brakes, struts needed replacing at 20K!) in on a Toyota this week end. More