Valley Motor City

Easy sales process, drove my new vehicle home on a Sunday I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he c I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he could help. I told him which vehicle I was interested in and he immediately went to get the keys and a license plate for a test drive. I wasn't expecting the dealership to be open on a Sunday nor be able to close/ leave with the vehicle. We worked out a deal and I drove it home. Nice guy. Easy process. More

Exellent and Exceptional I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every st I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every step of the way making sure I got all of my questions answered. She is professional and friendly. Beyond just Toni, the entire staff at Falls Motor City was helpful and friendly. It was a non-stressful atmosphere with no pressure like you normally would receive at a dealership. The pricing was straight forward with no hidden fees. I did a mountain of research and found FMC to be the best priced (by a lot) over every other dealership I checked out... and you didn't even have to haggle or hassle or find a hidden angle to get the best price! More

Exceptional customer care Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements t Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements to get the car to Falls Motor City. He was patient with me during my indecisiveness and never made me feel pressured. He explained and answered every question I had. My family has purchased and leased many cars from Dan and Falls Motor City and will continue to do so in the future. Thank you Dan Olson. More

Looking for a fun car! I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he sta I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he started talking to me. He made sure that I was comfortable since I was purchasing a car online. He took videos and showed me the car, down to picking up my son-in-law from the airport so he could drive the car back home. Thank you Kevin for making this process really easy. More

No hassle car buying experience The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I apprec The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I appreciate the friendliness and professionalism of their staff. More

Avoid Their Service Department! I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I ab I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I absolutely love my Jeep and it's really unfortunate I can't trust the service department of the dealership where I purchased my vehicle. I recently brought my vehicle to the "Express Lane" for an oil change and tire rotation, two days in a row I was turned away because they were too busy. Finally, the third time I brought it back they were able to fit me in. While rotating my tires, someone came out to alert me that my brake pads and rotors, front and rear, were in need of immediate attention and needed to be replaced. The problem I had with this, is I had just had all of them replaced a year earlier, and again 8 months before that. When I asked how they could possibly be wearing out so quickly, the only answer I was given was "it's the way you drive." When I said I have NEVER had this issue with a vehicle before, I was met with "well this is a different car." I spoke with a Service Manager and he said he would look into the brake warranty and get back to me to let me know what they could do.....except he never bothered to call me. I can't help but wonder if they use crap parts that wear out quickly so you have to keep coming back to spend more money. On another visit, they recommended four new tires, even though I had just replaced them about 30,000 miles earlier. Maybe they assume that because I'm a woman who comes in alone I'm too stupid to ask questions? Shame on Falls Motor City for trying to take advantage of a loyal customer. I will never step foot into this dealership again. More

Exceptional! I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we were happy. The whole process was easy and changed my mind about purchasing a vehicle. We also had a pleasant experience with the finance person that helped us. Overall, I would rate my experience as extremely positive. Thank you, Mike! More

Very Helpful And Friendly Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also very helpful too ! More

Great car buying experience Falls Motor City advertises the best prices around and they honor that price. When you know you’re already getting a great price it eliminates most o Falls Motor City advertises the best prices around and they honor that price. When you know you’re already getting a great price it eliminates most of the negotiating and just creates quicker a better overall buying experience. Salesmen are not pushy and will find the vehicle with the options you want at a great price. More

Buying a New Dodge Ram was Painless - See Dave Custer Dave Custer was very helpful in making my new Truck selection. His vast knowledge of the industry as well as his product line is remarkable. Truly m Dave Custer was very helpful in making my new Truck selection. His vast knowledge of the industry as well as his product line is remarkable. Truly made this buying experience wonderful. More