Valley Motor City

Wrong Information Supplied Regarding Title (but great price) Please note that my review will be more applicable for out of towners. I do not recommend Falls Motor City for anything but price. I recently purcha Please note that my review will be more applicable for out of towners. I do not recommend Falls Motor City for anything but price. I recently purchased a vehicle from them on June 10th from out of state (NY). Initially, I purchased my vehicle on-line and very smoothly at a price that I wanted. The communication was easy between myself and the dealership. As far as the initial sales of driving off the lot, this was fine outside of an aggressive finance manager trying to sell Mopar warranties well above retail. Please note, you can purchase this warranty at any time and can get the same quote from the following website (https://www.chryslerwarrantydirect.com/?gclid=CjwKEAjwzMbLBRDzrJbJxZaE4DsSJAB8XPiBFAM79OygT8G9PxkRLi0GLZKkMqdcJ9uDJzxWulZxsxoCNQbw_wcB). I didn't want to purchase this after having a bad experience previously with a warranty void on my first car. Also, I noted the price was much lower on-line than what was being offered. The sales pitch is aggressive and to be honest I wasn't ready for it as I had already purchased the vehicle. It was similar to a timeshare aggressive pitch in the split of the personnel. Just a heads up. After purchasing the vehicle, the salespeople advised that I would be getting my title in the mail at which time I could register in NYS. Now, I took them at face value as they are experts in Ohio BMV regulations, etc. Now on July 7th, I began to worry about the timeframe as I was only given a 45 day temporary sticker. I contacted the salespeople via e-mail and they said don't worry it will be there next week (I have the email chain photo on my Google review). I waited this time period still taking the personnel at face value which was my mistake. They changed their tune when I contacted them a second time and I now had to go on a wild goose chase for the title through my finance company. The finance company takes 5 business days alone to PROCESS my request meaning that my car will now have to sit in my parking lot until the title comes because the tag is expired. Do not make the same mistake I did! More

Easy no pressure buying Started my search on line and Andy Howard responded and kept me posted on the cars I liked. When I came in he was very helpful and no high pressure to Started my search on line and Andy Howard responded and kept me posted on the cars I liked. When I came in he was very helpful and no high pressure to buy. Andy puts you at ease during the whole process and was very patient with all my questions. Recommend him highly to buy a car from at Falls Motor City. Bobby Cruse was excellent with the financial end of the process. He explains every option available and will work with what you want to make it work. More

Worth driveing a few miles more for Way better prices than anyware else , great selection , A nice clean Dealership , Bought a new Ram Sport last year , and a Jeep Renegade this year , Way better prices than anyware else , great selection , A nice clean Dealership , Bought a new Ram Sport last year , and a Jeep Renegade this year , Kevin Davis is a great salesman ,I will get our next New car at Falls for shure ! More

Extremely rude My husband and I came in to look at a car that we were very interested in purchasing. From the moment the sales associate started talking to us we fel My husband and I came in to look at a car that we were very interested in purchasing. From the moment the sales associate started talking to us we felt that we were wasting his time. Buying a car is a big deal, well at least for us it is. We were up front about wanting to finance through our bank and asked if there was any wiggle room on pricing. His answer "I can ask, but I already know the answer" while I usually appreciate honesty, it wasn't meant in that way. When we asked about all of the fees that would be added, there might as well been an audible groan before the answer. When we were asked if the dealership could run our credit to see if the could beat or match the interest rate from our bank we agreed because we were led to believe there might be some wiggle room on price. while the dealership was able to get us a very slightly lower rate (3.09, our bank was 3.14) but when we did the math our monthly payment would be higher, oh wait that's because there is a bank fee that was only divulged once we questioned why it would be higher. We were also told there was no room to negotiate price. We were still willing to go through with the sale, but with our bank until my husband questioned a tinging noise when the car was being moved. Our question was given a dismissive answer of "it's just the new brakes, but I can have them take a look if you want" again all that was missing was an audible groan and eye roll. Based on the constant rude and dismissive behavior we decided that we were not going to buy today and told the salesman that we wanted to think about things. He picked up his paper and said "I'll let them know your thinking about things" in an obviously frustrated and annoyed tone. At that point we had no idea if he was coming back or what was happening. We chose to just leave the dealership and look for a car elsewhere. We did receive a call about 5 minutes after we left,with a general message to call back. We will not be returning any calls or returning to purchase any cars from this dealership now or in the future. This is the 3rd dealership that we have dealt with and far and away the worst one. At the other dealerships people were friendly and respectful and offered a variety of food and drink (which we declined) just for walking in the door and asking questions and never felt like I was a waste of their time even though we didn't buy a car from them. In fact one of them has already reached out to us and let us know that he is still looking at cars that might be good for us. More

Great customer service I leased two cars from Falls Motor City in less than a week. Ross was the salesman I worked with and he was excellent. He did everything he could to g I leased two cars from Falls Motor City in less than a week. Ross was the salesman I worked with and he was excellent. He did everything he could to get everything done quickly. The process of leasing the vehicles was smooth from start to finish. More

Best Car Buying Experience Ever My wife and I were browsing through the new car inventory last Saturday evening and the chat live icon appeared on our computer. It was after business My wife and I were browsing through the new car inventory last Saturday evening and the chat live icon appeared on our computer. It was after business hours and my wife joked that no one could really be on the other end answering customer questions for Falls Motor City at 10 pm. To our surprise, our sales pro Kevin Davis was on the other end. He answered all of our questions and set an appointment for Sunday morning. We later found out that he came to work on his day off just to work a deal for us. We have purchased many new cars over the years but this experience had to be the best new car buying experience ever! Kevin makes you feel at home and at ease with the entire process. It truly is like working a deal with an old friend instead of a pushy, typical car salesman. Most important, Kevin paid extra special attention to my wife, understanding that she handles the household finances. We didn't close the deal on Sunday. Kevin wanted to make sure we were comfortable with all of the details of the deal and had a few loose ends to take care of for us. He promised to call us back Monday morning with the answers to a couple of questions and did call back, Monday morning. We took delivery of a new Chrysler 200S AWD Monday afternoon. All promises made by Kevin and the dealership were honored and we couldn't be happier. My wife usually hates the car shopping experience. But after dealing with Kevin Davis and Falls Motor City, I believe our family has finally found THE dealership that we will be doing business with for years to come. Great job, Mr. Davis! P.S. We have purchased 7 new vehicles over the years from a certain Dodge Chrysler Jeep dealership in the Medina County and really wish we had known more about Falls Motor City, sooner. The difference in customer service and professionalism is unreal! Thanks Falls, we will be back. More

Would not go anywhere else to purchase our vehicles!! My family has purchased four vehicles from Falls Motor City. Honest, fair and completely genuine! Dave McGraw is awesome, never pushy and is complete My family has purchased four vehicles from Falls Motor City. Honest, fair and completely genuine! Dave McGraw is awesome, never pushy and is completely honest! Our experience at this dealership has been nothing but positive. More

Honest and not pushy. Andy was great. He was patient with me considering I am one of those people that does not make quick decision especially with large amounts of money. Andy was great. He was patient with me considering I am one of those people that does not make quick decision especially with large amounts of money. He was happy, polite and not pushy. I had just left another Dodge dealership that was really pressuring me to buy a vehicle without giving me the proper amount of information. Came over to Falls met Andy and worked out a deal that we were both happy with. I would like to mention that the rest of the staff was also very helpful and pleasant. More

Excellent and attentive service with a smile. I recently took my vehicle to Falls Chrysler Jeep Dodge for some repair work and from the minute I entered the facility I was welcomed by helpful team I recently took my vehicle to Falls Chrysler Jeep Dodge for some repair work and from the minute I entered the facility I was welcomed by helpful team members. The service team was extremely attentive, helpful and simply a joy to be around. They did exactly what they said they were going to do in the timeframe that they said they would do it and went as far as to wash my vehicle before giving it back to me. I will always take my vehicle to this dealership for service. More