Valley Motor City

I love this place! Wow! amazing! Are the two words I have for Andy & this dealership. I am a 22 year old college student and was trying to get a car on my own. I came in Wow! amazing! Are the two words I have for Andy & this dealership. I am a 22 year old college student and was trying to get a car on my own. I came in there looking at 1 car. I had called to talk to Andy before hand I got there and the car was ready for test drive. He greeted me with open arms by the time we were done we've became friends. Andy & the team got me the price I wanted and I was on my way with my new car. These are very great people here. I highly recommend buying a car from here. More

Excellent As Always Two purchases in the last 3 months. We worked with Dave Custer to purchase our 2015 Jeep Wrangler and recently purchased our 2015 Dodge Dart GT. Dav Two purchases in the last 3 months. We worked with Dave Custer to purchase our 2015 Jeep Wrangler and recently purchased our 2015 Dodge Dart GT. Dave Custer is super easy to work with and VERY knowledgeable of both the new models and used market. He is VERY patient and kind and just excellent with follow-up. I highly recommend Dave and the dealership! We've purchased several vehicles with Bobby Cruse at the wheel in Finance. He is just SUPER and flawless. I could not ask for better service in the sales process. Cid Cardamone Kent, OH More

Two New Purchases in 3 Months... Doing Something Right! I had the absolute pleasure of dealing with Mr. Dave McGraw for the purchase of two new vehicles recently. The first was a 2014 Ram 1500 lease, th I had the absolute pleasure of dealing with Mr. Dave McGraw for the purchase of two new vehicles recently. The first was a 2014 Ram 1500 lease, the second, being a 2014 Dodge Charger R/T purchase. Dave was responsive, educational, informative, and honest throughout both processes. On our first visit, prior to deciding on the Ram, Dave spent the better part of 5 hours allowing us to test drive four different vehicles, helping us compare and contrast all four, and helping guide us into a purchase decision. Three months later, when the time came to replace another vehicle (two others, actually), with Dave's assistance, the process ran as smooth as silk, resulting in a deal beneficial to both parties. I cannot speak highly enough about Dave's assistance, professionalism, and knowledge. As a pretty experienced buyer over many makes and dealerships, I can say without reservation, that Dave embodies the top notch service that all buyers should have the pleasure of experiencing. The sales management team's performance was also acceptable. On our Ram deal, our trade in vehicle was not what one would deem "desirable". Management, along with Dave, were very upfront, as well as very fair, regarding the trade value. While I did not get the exact dollar amount that I would have wanted, they were very "competitive", so to speak, and we were able to come to an agreement with very little fuss. My second deal was no different. In all honesty, there never would have been a second deal, had it not been for Dave McGraw. As an aside, however, I have to voice my extreme displeasure for, mainly, Chrysler Capital. I caution any buyer to request financing through anyone BUT Chrysler Capital, or arrange your own financing outside of the dealership. Sure, you may forfeit some incentives, but it is well worth it. Chrysler Capital is, bar none, the WORST finance company that I have had the displeasure of dealing with, for a multitude of reasons; everything from downright idiotic representatives, to interest rates that are not competitive, to a litany of outlandish rules, regulations, and fees ($2.75 to make your payment online, folks... every single month). I have long been a fan of any car brand that does not reside under Chrysler's umbrella due to past quality and customer service issues. After a 10+ year personal boycott, I returned, and became another Chrysler product owner, mostly due to my confidence in Mr. McGraw. That said, I have had no problems in 5,000 miles with my Ram, however, I have already experienced transmission issues with my Charger R/T at 1,000 miles. The service staff were responsive to my issue, although I had to continue to drive the vehicle with a CEL/DTC for 7 days, due to no openings in their schedule. As it turns out, the transmission fluid was not filled to spec at the factory, which was a bit disturbing to me. The point is, make sure that dealer prep has been done properly before taking delivery of your new vehicle. This is something that I would expect that the service department would have noticed during PDI and/or lot prep. Otherwise, I have no gripes about my experience with the service department. More

Best Buying Experience Ever !! Thank you so very much "Falls Motor City" for your Excellent Customer Care, Friendliness, and extensive Knowledge. Best Buying Experience Ever !! I Thank you so very much "Falls Motor City" for your Excellent Customer Care, Friendliness, and extensive Knowledge. Best Buying Experience Ever !! I Love my Jeep Jeep Jeep !! More

Refreshing Service! We also worked with Andy Howard - who was outstanding! We drove from Columbus to be presently surprised by the sincere and authentic service we receiv We also worked with Andy Howard - who was outstanding! We drove from Columbus to be presently surprised by the sincere and authentic service we received during the entire process of purchasing our preowned car. Highly recommend this dealer to our family and friends! More

Great Experience We love the van. Thank you so much to Andy, our salesman, who got us on the road quickly and with no issues. We will be back to see you again! Jeff H We love the van. Thank you so much to Andy, our salesman, who got us on the road quickly and with no issues. We will be back to see you again! Jeff Hendricks More

Worst Service Department I have EVER dealt with! I have never dealt with a service department that has no customer service, no phone skills, no knowledge of the vehicles it sells and treats customers I have never dealt with a service department that has no customer service, no phone skills, no knowledge of the vehicles it sells and treats customers like crap. This will be the first & last Chrysler that I will ever buy from them. I have had nothing but issues with my van since we purchased it in 2012, not to mention we purchased a life time warranty that is a complete joke! $100 deductible on work to a transmission that is leaking yet has been in for service multiple times and NEVER fixed. They are always to busy to talk to you, never have enough employees to handle all the work, when you ask them specific questions they don't have the answer and "will have to get back to you". Either hire 10 more people to handle your work flow or get competent people in there that know how to run a service department. I had to call again today because I realized that their wonderful Mopar people forgot to put an oil change sticker on my van. The guy laughed at me when I called and asked if he could give me the mileage so I could write it down myself. Instead of looking he said" just add 4,000 miles to it" Thanks for that nice response, wish I knew what day and mileage I had about 2 1/2 -3 weeks ago!!!! I forgot, I memorize my mileage! I just hung up. I can't handle lazy people who make you feel stupid when it's their peoplewho can't do their job. I will be selling my Town & County, its been the worst service experience I have ever had! Jim George you might want to get a better handle on your staff. I called and asked to speak with you and was told you were to busy to talk to customers. Not the response your want to get when your already upset with the service you get! I think if your the service manager you need to be available to ALL customers!! More

Great Experience I had a great experience with Andy Howard and Falls Motor City. Andy not only proivde a good price and friendly service, but made it even easier with I had a great experience with Andy Howard and Falls Motor City. Andy not only proivde a good price and friendly service, but made it even easier with whe arranged to buy out of my existing lease. I would highly recommned Andy and this dealership. More

Service is very bad and you can't trust them Service experience is very poor, slow and incompetent!!! Would tell potential buys to test the service first. Bought a 2014 Jeep Grand Cherokee and h Service experience is very poor, slow and incompetent!!! Would tell potential buys to test the service first. Bought a 2014 Jeep Grand Cherokee and had it serviced multiple times for transmission and engine noise. Less than 3K milage. Service can identify the noise in my engine and wrote it odd as no trouble found. They said they can duplicate the noise in another jeep but when I asked for them to show me they refused and indicated they do not have time. I will drive the extra miles to Klaban on Tuesday and get it fixed More