Valley Motor City | Page 58

A 'dreaded' experience made enjoyable Like probably most people, my wife and I dreaded the thought of having to shop around for a used car. We started this time around running up against t Like probably most people, my wife and I dreaded the thought of having to shop around for a used car. We started this time around running up against the very thing we dreaded the most: an agency that in its ad grossly misrepresented the facts about the vehicle we were interested in - e.g. 1 owner at 40,000 miles in the ad, which turned out to actually be one owner and 40,000 when it was purchased at auction a year ago, but had been driven 19,000 miles since (59,000 total) by an unlisted person, probably one or more employees of the agency. (Thank you Carfax - which we had in hand, but were confuse about the figures until talking with the salesman, who did back flips trying to explain away the discrepancy, as did his boss.) We were pleasantly surprised when we walked into Falls Motor City and were presented with an entirely different situation. We had made an appointment with Andy Howard, and as we entered the show room, he hurried over to greet us, took us outside to inspect the vehicle, and then back inside to start the paper work. After that everything went like clock work. The vehicle was as advertised in every respect and Andy explained all the details of the transaction in a straightforward manner, sparing us the used-car-salesman gibberish. Andy has a great sense of humor, which made the whole 'dreaded' experience enjoyable. Thanks, Andy. More

Andy Howard/ falls motor city Andy was great, very kind, knowledgeable, and made my visit very easy. I found my 2011 ram 1500 on cars.com and emailed about, I had a quick response. Andy was great, very kind, knowledgeable, and made my visit very easy. I found my 2011 ram 1500 on cars.com and emailed about, I had a quick response. I wasn't able to make the almost hour drive down for a few days and when I was able to Andy, who was already working multiple deals when I showed up, was able to fit me in work the deal, talk to and entertain my nine year old son and answer all of my wife's question ( not all about cars and the deal) it was truly a great experience. Cole was also great finishing up my financing and also answering any of the questions my family and I had. This was an amazing visit and I left in my new truck feeling like I just delt with a great group of people that I had had delt with all my life. Thank you again More

Andy Howard and my fantastic experience!!!.. Andy Howard was honest, friendly, kind, and fun. I was able to buy a new car in an hour yesterday! Wow! Such a great experience! Andy greeted me at th Andy Howard was honest, friendly, kind, and fun. I was able to buy a new car in an hour yesterday! Wow! Such a great experience! Andy greeted me at the door with a smile. He made sure my questions were answered. He set up my phone to my car and set my nav so I could get home. I drove a couple hundred miles to this dealership. It was worth the drive to deal with kind, honest people and the best price around. I went to work today and gave the dealership and his number to 2 people who plan on checking the website out. I also gave the information to a neighbor who's boyfriend is in the market for a new car. I won't go anywhere else for another car. Everyone I dealt with was so kind, friendly and seemed to be happy to be there and so was I. Three cheers to Andy and the team at Falls Motor City. Thank you...Kim aka cool lady More

Andy Howard/Falls Motor City Andy was extremely helpful, honest, and did everything he could to get us in and out the door as quickly as possible. He worked with our budget and ou Andy was extremely helpful, honest, and did everything he could to get us in and out the door as quickly as possible. He worked with our budget and our needs to get us the exact car we wanted in the price range that worked for us! More

Purchase of clean used car. Andy Howard was easy to talk too and deal with, honest and up front during our transaction. Will ask for Andy on our next purchase visit. Bobby Cruse Andy Howard was easy to talk too and deal with, honest and up front during our transaction. Will ask for Andy on our next purchase visit. Bobby Cruse explained our warranty options and got our paper work completed in a timely manner with no problems. We will recommend Falls Motors to our Family and Friends. More

Great Experience Purchasing New Van We just had a wonderful experience buying a beautiful new Town & Country. Kevin Davis went out of his way to help us even though he was already busy We just had a wonderful experience buying a beautiful new Town & Country. Kevin Davis went out of his way to help us even though he was already busy helping two other customers. He even stayed after they closed to help get everything ready for us to complete the sale the next day. Bobby Cruse was knowledgeable and helpful in answering questions about the warranty options and the financing. He did not pressure us at all, he simply answered all our questions so we had all the right information to make a good decision. Then Kevin spent quite a bit of time showing us the many features of our new van. Kevin encouraged us to come back or call with any questions. We would definitely go back!! More

Excellent service, no pressure Kevin was very knowledgeable about the vehicle, He didn't pressure us and was willing to take time with us. Very nice experience! I would definitel Kevin was very knowledgeable about the vehicle, He didn't pressure us and was willing to take time with us. Very nice experience! I would definitely go back when buying another vehicle. More

Great experience They really had great customer service, Andy Howard was my contact. He kept in touch, and responded quickly to all of my questions and concerns. Altho They really had great customer service, Andy Howard was my contact. He kept in touch, and responded quickly to all of my questions and concerns. Although it did take about 2 hours to get to financing, it was a good experience. More

Extremely helpful and friendly staff The staff at Falls Motor City were great to work with, everyone was friendly, helful, and knowledgable. It felt like they they treated me like they w The staff at Falls Motor City were great to work with, everyone was friendly, helful, and knowledgable. It felt like they they treated me like they would treat a family member or friend. I had faith in their statements, their actions, and their offers to assist me with my purchase. I would recommend this dealership becasue of the manner in which I was treated. More

Maybe the best dealer contact I've every had. Dealing with Andy was the one of the best, if not the best, truck purchase processes I've ever had. He was on top of things and explained things comp Dealing with Andy was the one of the best, if not the best, truck purchase processes I've ever had. He was on top of things and explained things completely and completed a couple of add-ons I requested in a very timely fashion. When its time for another vehicle this will be the first place I look, even if its two hours from my home. More