"I can’t say enough about Andy. He helped me with..."
I can’t say enough about Andy. He helped me with everything I needed. He communicated well, and helped me get the car of my dreams. He was personable, respectful, and most of all... honest. Everything was upfront. No hidden numbers, no haggle, I got a great deal. If you are looking for a car, find Andy at Falls. Don’t waste your time anywhere else.
"Terrible experience no willingness to negotiate on price..."
Terrible experience no willingness to negotiate on price at all for a vehicle priced almost 25% over fair market value, then insultingily offering well below market value for my trade. Then trying to pressure me into another over priced vehicle that was nothing near what I was looking for (I think cause it was a vehicle they would have trouble moving). Do your research so you don't get burned bywayover paying for a vehicle not worth the cost. Then unbelievable after a bad review the sales person contacted me and accused me of not being able to afford the vehicle because I wasn't willing to pay the extremly over inflated asking price totally unprofessional be careful the dealship you choose and do your research cause these people will try and burn you.
"Great customer service!"
- Ross S.
Andy was great! Made the whole process very easy! We really appreciate everything he did. Ben made the finance process easy and pressure free. Great experience overall.
"Incredible service - Easy to work with"
The salesman was very easy to work with and made the experience wonderful. The car was represented well on the internet. Their speed and efficiency was unmatched in any of my other experiences.
Professional experience, knowledgeable sales team. Overall they were very busy, but still made time to guide me through the process and help find the perfect vehicle for me. 10 out of 10 stars!
"Great Sales Person and Dealership"
I walked in without an appointment and was greeted by a very friendly staff. Andy was very busy with other customers, but went out of his way to help me with every aspect of buying my new Jeep and never once did I feel like an imposition to him. He even took the time to show me every feature on the jeep and was nice enough to set up my phone. Highly recommend this dealership and Andy Howard as their Sales person.
"Used car won’t run after 1000 miles"
- Robert R
I would strongly NOT recommend. Paid good money for a used 2013 Durango. Less than 1000 miles and it intermittently won’t run.
Took the car to their service department and they charged $400+ and did not fix. They diagnosed and said the problem was the battery.
They have refused to look at it again without charging for another diagnostic fee. They acted like they really didn’t care if I was satisfied or they had previously tried to fix it. Really get the impression they don’t care about their reputation.
"Low pressure. Great price."
The price was obviously the best around. But also my salesperson, Andy, was great. Very low pressure. Friendly. Overall, a very pleasant car buying experience.
"REPAINTING OF MY PACIFICA HOOD"
When I showed the serviceman my problem with the hood of my car, he immediately said, "Bring it in, we'll take care of it." That was nice. They took great car of my car and did a very nice job on it. I was pleased to be given another Pacifica to use the 10 days or so that my vehicle was being painted.
Other Employees Tagged:
Andy Howard was great to work with, very professional and helpful along the whole process, would definitely recommend to anyone looking for a car to stop and see him.