Valley Motor City - Service Center

Valley Motor City responded

Thank you for taking the time to share this detailed feedback. We sincerely apologize for the issues you experienced during your recent service visit. Mounting tires incorrectly is a serious mistake, and we understand the safety concerns and frustration that caused. It’s clear this situation fell short of our standards, and more importantly, your expectations. We’re glad the issue was eventually corrected, and the rebate was honored, but we fully recognize it should have been handled right the first time — with clearer communication and prompt follow-up. Your experience is being reviewed internally so we can ensure this doesn’t happen again. We value your business and the trust you place in us, and we would truly appreciate the opportunity to earn that trust back fully. Please don’t hesitate to reach out if you’d like to discuss this further. Best regards, Chris Richardson General Manager

Valley Motor City responded

Thank you so much for the kind words! We're thrilled to hear Betsy Moles made your service visit on 05/13 a positive experience. She's a valued part of our team, and we'll be sure to pass along your appreciation. We look forward to seeing you again next time! Best regards, Valley Motor City

Valley Motor City responded

Thank you for your feedback. We truly appreciate your business and the trust you’ve placed in us over time. We understand how frustrating it can be to have repeated issues with a component like the water pump. Looking over the records, I can confirm that while you’ve invested in maintaining your vehicle with us — including nearly $7,000 in various maintenance and repairs — the water pump replacements beyond the first have been covered under warranty, and you’ve only been charged for the initial replacement. The other services performed were unrelated items necessary to keep your vehicle running properly but wouldn’t have caused the water pump issues. If you’d like, we’d be happy to go over the full history with you and ensure everything is clear and to your satisfaction. Your continued confidence means a lot to us. Best regards, Chris Richardson General Manager

Valley Motor City responded

Now that’s the kind of quick and efficient service we love to deliver! 🙌 Oil change ✅ Cabin filter ✅ Car wash ✅ — all in under an hour! Thank you for trusting our Quick Lane team to take care of you and your vehicle. We’ll be ready to do it again next time you stop by! Best regards, Valley Motor City 🚗⏱️✨

Valley Motor City responded

Thank you so much for your incredible loyalty over the past 20–25 years — seven cars and still going strong! It truly means the world to all of us here at Valley Motor City. Hearing you call us family and friends is the greatest compliment we could ever receive. Greg, Ben, Mike, and Zyan — and the entire team — are honored to have earned your trust, and we look forward to being here for you for many more years (and cars!) to come. Thank you again for being such a special part of the Valley Motor City family! Best regards, Valley Motor City 🚗💙🤝

Valley Motor City responded

Thank you for the kind words! We're so glad to hear you had a great experience with our service and communication. Keeping you informed every step of the way is a priority for us, and we’re happy it made a difference. We truly appreciate your support and look forward to helping you again anytime! Best regards, Valley Motor City 🚗📲💪

Valley Motor City responded

Thank you for the awesome review! We’re so glad you enjoyed great service, fair prices, and a friendly atmosphere—those are all things we take pride in. Our team works hard to be professional and knowledgeable, and it’s great to hear that came through in your experience. We truly appreciate your recommendation and hope to see you again soon! Best regards, Valley Motor City 🚗👍💼

Valley Motor City responded

Wow—thank you for such a thoughtful and generous review! We're honored to have earned your trust not only when you bought your car, but every time you've come back for service. Our goal has always been to provide honest, high-quality work while giving our customers clear options and the space to decide what’s best for them. It means a lot to know you’ve had a top-notch experience with us every step of the way. We truly appreciate your continued support! Best regards, Valley Motor City 🚗🔧👏

Valley Motor City responded

Thank you for the fantastic review! We're so glad to hear that our team impressed you with their knowledge and got your vehicle back to you even faster than expected—that's a win! And we totally agree, Kyle in sales is awesome! We truly appreciate your recommendation and look forward to seeing you again at Valley Motor City! Best regards, Valley Motor City 🚗💪

Valley Motor City responded

Thank you for the kind words! We're so glad to hear that your experience with our team was a positive one. Clear communication and friendly service are what we strive for, and we’re happy Betsy was able to assist you throughout your visit. She’s a valued member of our team, and we’ll be sure to pass along your thanks! We appreciate your business and look forward to helping you and your Jeep again in the future. Best regards, Valley Motor City