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Valley Motor City - Service Center

Cuyahoga Falls, OH

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95 Reviews of Valley Motor City - Service Center

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May 18, 2019

Avoid Their Service Department! I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I ab More

by KMS1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
May 20, 2019 -

Valley Motor City responded

We appreciate you sharing your experience with us. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Regards, The Falls Motor City Team.

May 02, 2019

Premium Customer Oil Change Falls Motor City easily comes to mind when considering purchasing or servicing my vehicle. The highly-skilled staff showcase their capacity, patience, More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Valley Motor City responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Regards, The Falls Motor City Team.

November 30, 2018

Used car won’t run after 1000 miles I would strongly NOT recommend. Paid good money for a used 2013 Durango. Less than 1000 miles and it intermittently won’t run. Took the car to thei More

by Robert R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Betsy Moles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Valley Motor City responded

Thank you for taking the time to submit your review. We have tried to contact you multiple times to get the vehicle back in to the dealership and see what's happening. We value your business and want to make things right. Please contact Fixed Operations Manager Matt Milan to discuss and schedule! He can be reached at 330-929-5700 or via email at mattmilan@fallsmotorcity.com! We look forward to addressing any issues you have!

November 23, 2018

They are the rip off service They screw you over. They say they fix your car but the don’t. Then they want to charge you again to see what is the matter with it.. we payed once an More

by A very, very pissed off person
Recommend Dealer
No
Employees Worked With
November 08, 2018

Sells parts, takes payment then cancels order Ordered a part paid in full then received an email stating order cancelled and refund coming in 7 days, no other explanation. Requested reason why and More

by Lazyhillacres
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
David, parts
September 25, 2018

Best dealer experience ever After having a great experience with my Jeep Grand Cherokee, I returned to have my pristine 2003 Ford F 250 Truck in for a wheel alignment, tire rotat More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2018

Good Experience Work was completed as promised, went beyond to get me a rental when car was not completed by end of day.Called with updates as requested. More

by Robert W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2018

REPAINTING OF MY PACIFICA HOOD When I showed the serviceman my problem with the hood of my car, he immediately said, "Bring it in, we'll take care of it." That was nice. They took More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Brown
July 07, 2018

Multiple problems with my brand new Compass. I was finally able to bring my Jeep in on 7/7/18 to replace the radio in my car after having multiple problems with it. The radio was on backorder for More

by billytjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
March 28, 2018

Keep away your brand-new car from this dealer!!!! They cannot detect and fix any issue you have. Instead, they cause more problems, and they ruin new car by carwash and oil change. They are unprofessi More

by Koko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Milan, and the service manager
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