Valley Motor City - Service Center

Betsy was my Service representative today, she was very professional. Great experience, highly recommend this dealership. professional. Great experience, highly recommend this dealership. More

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same. More

They always have the parts for my car also the service is great never had a problem making appointments. great never had a problem making appointments. More

Service out to rob you. Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs new starter and crank sensor and spark plugs for $1400. 1st off plugs changed 6 mths before and 2 other shops said no way it was the starter or crank sensor. Electrical specialist found in the TIPM fuse box a short in the fuel pump relay. Causes power drain and crank no start. Also Dodge has recall bypass kit for cherokee and Durango with same TIPM part number. Dealership should know this. Feel they didn't even pull the van into the shop during diagnostics. More

Brought my Jeep Grand Cherokee in for a warranty issue. (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have a third appointment for service to correct the issue. No apologies from Betsy for the time we've spent bringing our car back, and an extremely long wait to get an appt (a few weeks) if I want a rental while they work on my vehicle. We were told they performed 30 start-stops and the feature worked. After picking the vehicle up, it has not performed the start-stop at all. The dashboard indicates the battery is not charged, or the engine is not warm enough. I called the dealership and they said, "give it a couple of days, and put some miles on the car. Let the car warm up." I've driven the car over 100 miles (35 miles at a time in some cases) and kept the car in a temperature-controlled garage). Very disappointed in the service experience. This time I won't leave the dealership without proof that they've fixed the issue. Again, very disappointed in their lack of empathy for how much time we've spent bringing the car back and forth. But I'm SO GLAD I paid $70 for a brake inspection on my first warranty visit when I told them they were continually squeaking and asked them to check them. The service department was happy to report that it was just moisture and the $70 I paid for the break check is worth having peace of mind. More

Hi. Let's start at the top. Previously I had called to have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost all power in the middle of the night on the Eway on July 27th. I had it towed to Falls Motor City in Cuyahoga Falls that same afternoon. On July 29th they had finally got it into the garage and looked over. I was told I needed to purchase a new battery to start. Nearly 300 bucks mind ya. By the end of that day "the repairs were completed" at 5:27pm they were working on paperwork and 6pm they text me again saying "We close at 6. If you want to pay for your service online, I can leave your keys in your car to pick up after hours." 6:02 they responded with a link to use for payment.. I reply back at 6:04 that I would pay. But at 6:11 they locked the doors. Only giving me 7 minutes to get on and fill out the information and process a payment at the very last literal moment. Who gives a customer that kind of time frame?! This starts my irritation and it doesn't stop there. The next day I go to work with the plan to have someone take me to pick up my repaired vehicle that evening. We arrive; I receive my keys. I happily proceed to my vehicle to only be discouraged the first try it doesn't start. Then the 2nd.. then the 3rd.. im becoming highly agitated and disappointed. I try a total of 5 times before I approach the desk needing answers. Ofcourse whomever is sent out with me "doesn't understand what's going on" we finally get it to start and its the ugliest thing I've heard not to mention the disco of lights on my dashboard also. So you allowed a customer who worked all day and drove a half hour there on someone else's time to pick up a repaired and completed vehicle that seemed as if it was never really worked on?! Altho I could tell it had been worked on or atlease sat in with the amount of thick layered grease covering the inside of my driver door! Not until i reach out again on the 31st do I even know someone is looking at it! And yes this was the first time since the "pick up" it was finally being looked at. Mind you this is 9am. By 11 they know it's the PCM. Interesting. Aint no way you guys test drove that vehicle multiple times as im told and it wasn't in the shape it was when I came to pick it up.. it was.. it was ignored. And instead they presented a big pile of xxxx to a paying customer as well as it was proven to me my cars cleanliness or respect for ones belongings was not a concern or priority of theirs. Now for a few days we did go back and forth on ordering part and info in regards to repairig it. As i was reluctant to keep it there. Being im in the middle of waiting for my new home to be move in ready and basically homelss till so I decided to leave it where it was and just get it handled. August 25th I received "Hello Ms. croft, we have installed your PCM and your Journey is starting up fine now. Your Check Engine Light is still on and it is running rough. Do you want us to dig in to why or would you like to pick up your Journey today?" IS THIS REAL LIFE? ARE YOU REALLY ASKING ME IF I WANNA WASTE MY TIME AND ANOTHERS DRIVING THERE TO PICK UP MY CAR THAT CLEARLY ONCE AGAIN IS NOT xxxxING REPAIRED FULLY OR CORRECTLY?! WOW. They say "would you'd like us to figure it out." ......*blank xxxxing stare* OBVIOUSLY! August 26th no update to be given when i ask. I ask again on the 31st! I finally receive word it needed an Alternator. Which is hilarious because i said this to them multiple times and was out off about it. Also nearly each and everytime ive had to reach out to them to get updates and information. Just like today but il get to that.. I ask again on September 2nd for an update about pick up.. tried to contact them many times.. i am getting my keys TOMORROW for my house i NEED my vehicle. Apparently their phones were down. I wait until 11 am today when they open at 9. I'd think a garage should be immediately calling a customer that has been wothout their vehicle for over a xxxx month to inform them of a new issue! But no they don't do that there. So yes i call.. im irrate. These last few weeks each time i have reached out i have calmy let it be known i was becoming unglued with the various shortcomings on their part. And to write it down somewhere how disappointed and aggitated I have became so it would be no surprise when this came to a head. Apparently not only is the Alternator need replaced and not done today there is suspension issues of se kind that need done first! Oh nice. Thanks for the update... that i had to stalk you donw for!! Here i am thinking I would absolutely picking up my car today. Where the xxxx is customer service or support? I haven't been treated as if I was an important customer not one xxxx time. Couldn't even offer me a rental, free detail or oil change. Woulda been nice to be thought about "this woman's care has been here X amount of days" ....as a previous manager in the customer service world you take xxxxing care of them! I dont feel as if i have been at all. Im very dissatisfied and disappointed. Im now currently waiting for them to repair all these things. He tells me if I dont get it done tonight (he stats their open late) he could probably get me into a car..... but it's 11 I can probably hurry to get it done. Hurry. Oh is that something you guys do sometimes?? Because I can not tell.. and how does that make me feel? Like it will be safely and correctly repaired. No, no it doesn't. I don't like the sound of trying to rush because I now after month of being out out am demanding transportation. I sure hope this is what you guys do to your customers the majority of the time.. i will not be suggesting or returning. I sure hope my vehicles repairs end up being too notch if and when I finally get it back into my possession after my bank account has serverly flat lined ofcourse. Shake my xxxxing head. I just love being xxxxx for my money. Do better More

Nice dealership My salesman Dave is a good salesman and never pressures me and the service department no problems and the waiting area clean and customer friendly. My salesman Dave is a good salesman and never pressures me and the service department no problems and the waiting area clean and customer friendly. More

Avoid Their Service Department! I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I ab I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I absolutely love my Jeep and it's really unfortunate I can't trust the service department of the dealership where I purchased my vehicle. I recently brought my vehicle to the "Express Lane" for an oil change and tire rotation, two days in a row I was turned away because they were too busy. Finally, the third time I brought it back they were able to fit me in. While rotating my tires, someone came out to alert me that my brake pads and rotors, front and rear, were in need of immediate attention and needed to be replaced. The problem I had with this, is I had just had all of them replaced a year earlier, and again 8 months before that. When I asked how they could possibly be wearing out so quickly, the only answer I was given was "it's the way you drive." When I said I have NEVER had this issue with a vehicle before, I was met with "well this is a different car." I spoke with a Service Manager and he said he would look into the brake warranty and get back to me to let me know what they could do.....except he never bothered to call me. I can't help but wonder if they use crap parts that wear out quickly so you have to keep coming back to spend more money. On another visit, they recommended four new tires, even though I had just replaced them about 30,000 miles earlier. Maybe they assume that because I'm a woman who comes in alone I'm too stupid to ask questions? Shame on Falls Motor City for trying to take advantage of a loyal customer. I will never step foot into this dealership again. More

Premium Customer Oil Change Falls Motor City easily comes to mind when considering purchasing or servicing my vehicle. The highly-skilled staff showcase their capacity, patience, Falls Motor City easily comes to mind when considering purchasing or servicing my vehicle. The highly-skilled staff showcase their capacity, patience, and heart to go above & beyond the call of duty when their tight schedules permit. The customer service team keeps me in the best possible position to have a safe & most enjoyable driving experience. An honorable mention must include salesman Dave McGraw (and supporting cast....finance, and Todd Dungan....we are all more capable with a strong team). I can confidently say the first-class care, advice, and genuine support are treasured. I consider Dave like a mentor and sometimes toss around ideas pertaining to my life goals. Cheers to “our” continued growth & ....Thanks a Million, Carise C. P.S. A special shout out to all who assist with meeting my extreme “car wash” demands! You are simply accommodating! More