Valley Motor City - Service Center

Horrible service experience Probably the worst experience I have had with a dealership service department.took our car in to get 4 recalls done ,they did 3 of them and one of tho Probably the worst experience I have had with a dealership service department.took our car in to get 4 recalls done ,they did 3 of them and one of those wasn’t done correctly.the 4th one they claimed they couldn’t do it because they couldn’t get to the area to do the recall because the radiator was bent (their first excuse).they didn’t notify us that it needed fixed or that they could fix it.8 days later driving in heavy traffic on the freeway while my wife was driving the car shut down and completely lost power.had it towed to dealership to find out that the timing chain was broken and now the engine was gone due to that.the timing chain was the recall they didn’t do.the first time they had the car they never told us they could fix the radiator but came to find out that that wasn’t even the issue.it was some type of cross memeber.initially they said because of the recall not being done it would be fixed.i authorizes them to fix the cross member and do the repairs needed that were caused by them not doing it the first time. Two days later the service advisor (son of the owner of the dealership btw) calls me and says that Chrysler will not cover the repair and proceeded to raise his voice and try to make it seem as though we did something wrong and that we declined the repair(total lie).my insurance company that was paying for the cross memeber contacted them and the dealership proceeded to tell them we declined the service the first time(another lie).when I asked for a higher supervisor including the district manager that apparently made the decision I was told “that’s not the way it works and I’m not giving you any information “. I called Chrysler customer service.they read the notes put in the system by the service department to me and it was filled with inaccurate information and complete lies. I asked Chrysler for contact information and they informed me that they would contact the district manager and see if he was “willing” to talk to me.unbelievable. At this point we are filing complaints with the Ohio attorney general,BBB and are getting our lawyer involved. Have 3 other dodge Chrysler products that will be being sold or traded in and will never purchase dodge or Chrysler or any of those lines again and tell everyone I know about this experience. Don’t ever have a problem because the dealership will lie and fabricate to cover themselves and you will never be able to get to anyone of authority to discuss a major problem More

42.95 My oil change and multi point inspect was 42.95. Being that it was my first oil change since new, I was looking for professional and I got it. My oil change and multi point inspect was 42.95. Being that it was my first oil change since new, I was looking for professional and I got it. More

Labor Charge Had Air Inlet Housing replaced, $110/hr ARE YOU KIDDING ME! I WILL NEVER BRING MY TRUCK BACK FOR SERVICE HERE AGAIN! Dom did drop it to $70/hr, but t Had Air Inlet Housing replaced, $110/hr ARE YOU KIDDING ME! I WILL NEVER BRING MY TRUCK BACK FOR SERVICE HERE AGAIN! Dom did drop it to $70/hr, but to me, that just shows the quoted price is totally unjustified! Good bye Fall Motor City. More

Awesome Dealership! We have purchased many new cars over the years But this is by far the best dealership to deal with! Kevin Davis is amazing! Just dealt with the servic We have purchased many new cars over the years But this is by far the best dealership to deal with! Kevin Davis is amazing! Just dealt with the service dept today and loved the way we were treated! Great job, folks! More

Outstanding Service and great prices We bought out 2nd vehicle through Kevin Davis at Falls’. We love the easy going atmosphere and customer service we get. After our purchase there were We bought out 2nd vehicle through Kevin Davis at Falls’. We love the easy going atmosphere and customer service we get. After our purchase there were some issues and without skipping a beat the Falls Motor City employees took care of our issue and made it seamless. Thank you to Betsy Moles as well. She ensured the repair was done timely and kept in contact with us as it progressed. This is an outstanding dealership who puts customer service above all other metrics. Thank you More

Excellent and attentive service with a smile. I recently took my vehicle to Falls Chrysler Jeep Dodge for some repair work and from the minute I entered the facility I was welcomed by helpful team I recently took my vehicle to Falls Chrysler Jeep Dodge for some repair work and from the minute I entered the facility I was welcomed by helpful team members. The service team was extremely attentive, helpful and simply a joy to be around. They did exactly what they said they were going to do in the timeframe that they said they would do it and went as far as to wash my vehicle before giving it back to me. I will always take my vehicle to this dealership for service. More

Super fast and accommodating Betsy was amazing! Had problem with the drivers side window stuck half way down, it's also 30* outside. She was able to squeeze me in and get the wind Betsy was amazing! Had problem with the drivers side window stuck half way down, it's also 30* outside. She was able to squeeze me in and get the window fixed while I waited. I can't say enough positive things about this dealership. From the sales to the service and everything in between, absolutely top notch. More

Betsy It is ridiculous how good my experience was.it almost seemed staged for television how good my experience was...but there wasn't any cameras. It was j It is ridiculous how good my experience was.it almost seemed staged for television how good my experience was...but there wasn't any cameras. It was just me and Betsy. I mean I am 35. I know bad and good experiences...this was more than excellent. I cannot telling people how amazing Betsy was for me. -Terry Vasari More

Great service Betsey is the best service rep I have ever dealt with at any dealership. I had to have some recall work done on my Grand Cherokee. When I called on F Betsey is the best service rep I have ever dealt with at any dealership. I had to have some recall work done on my Grand Cherokee. When I called on Friday, Betsy checked to see that they had the parts. She made an appointment for me to have the work done the following Tuesday. She had a Town and Country minivan for me to use while I had the work done. I was out the door in ten minutes! She was organized! She called me when the work was done and did not wait until the end of the day until the dealership was about to close which has happened at my old dealership. Everyone at the Falls Motor City asks if they can help you and they have a very customer oriented culture. I am impressed and happy I found them. Don MacKay More