"RIPPED ME OFF! I HAVE TO SELL THE VEHICLE TO PAY REPAIR!!!!"
DO NOT BUY FROM THIS DEALER! THEY DO NOT STAND BY THEIR CUSTOMERS AND WILL LIE TO YOU!
I bought a used truck from them and with less than 11k miles I have put over $5,000 into repairs and the warranty they sold me for $2,800 has paid out less than $200.
Nic Chuenchit the sales manager I spoke with two weeks ago told me that is not how they treat customers. Sent me an e-mail so we could work something out and now WON'T EMAIL ME BACK!
I NOW HAVE TO SELL THE TRUCK LESS THAN 11K MILES AFTER LEAVING THIS DEALER JUST TO PAY THE F@*KING REPAIRS!
"Purchase of a 2019 Subaru Outback"
If my wife and I could give Valley Subaru 10 stars we would. We traded in our 2017 Outback, for a 2019 Outback on May 2, and we bought both of them at Valley. We took our 2017 Outback in for an oil change in April and I asked the Nic, the sales manager, if he would do a walk around assessment of the car for its trade in value. He agreed and his price matched the two on line price assessments I got a week earlier. At that time, he introduced us to a salesperson, whose name is Covenant. Our buying experience on 5/2: Because we didn’t need to test drive the new car and the trade in value was known, the buying process was very fast. We arrived at Valley at 10:30 and left with our new car at 11:45. Many kudos to Covenant, Adam the finance director and Nic.
Also, we’ve worked with the service department for the last two and a half years for oil changes and computer updates and the work has always been on time and well done.
"Super Subaru Experience at Valley!"
Ryan worked with me via email and was very responsive with the info I requested. He sent me my requested Crosstrek car quotes with MSRP and Dealer Cost and with my specs in mind. He was respectful of my desire to work via email and not the phone. Jorge met us for our appointment and toos us for a test drive and fully explained all of the car operations. He was a pleasure to work with during the sales process because he listened to our needs and was able to give us the discounts we asked for.We felt the deal was fair for us and Valley as well. Jorge took extra time to help me pair my cell phone with the car's system and install Android Auto on my phone and showed me how to use it as my car navigation system. Dion was very efficient, thorough and clear with the financial & administrative aspects of the deal and we were out of his office in record time.The whole experience was pleasant and really fast 2 hours in and out! Thanks, Judy Langberg