"Friendly with no sales pressure"
Buying a new car is always a scary experience. You can do a lot of research on internet and you can buy a car on internet without talking or meeting anyone. You do not want to go to a dealer with a fear that you will be held hostage or you will be evaluated how valuable you are as a customer. On the way back from the dog groomer, I decided to stop by at the Valley Subaru. And I met John who happened to be outside. He was very approachable, easy to talk to, and was interested in knowing what I was looking for. It is not easy to find out what trim I should be looking at. Despite the weather, John showed me several cars on the lot. He also let me put my dog crate in the cargo area. This is very important as my car is always the dog mobile. Some put dogs without crates, but as the former dog performance competitor, it is important to keep my dogs in the crates. (On the side note: The reason I had Prius v was that the Subaru dealer back in NY was not interested in even giving me the actual cargo area dimensions.)
I did not buy the car on the spot. John gave me the trade-in price, and how much the new car would be. But there was never a hard sell or uncomfortable negotiations. I went back to meet John several days later. I ended up buying the trim which was much more than I had expected. I definitely got the sense that he did advocate for me during the price negotiations. The finance part was handled by Bill (I do not have his business card with me right now). He was very friendly and again no sales pressure.
Everybody on the sales floor and service area was very friendly. What separates John from other dealerships that I have dealt with in the past is the fact that the sales contract is not the end of the relationship. I had a slight problem with my new Subaru, but he took care of it right way. I would definitely recommend Valley Subaru and John McQueen.
By the way, my dog appreciated the doggie gift!
Employees Worked With
Other Employees :
Bill at the Finance
"Good service, No pressure sales tactics "
Sales people are friendly with no sales pressure tactics,. Both John and Sara were easy going and pleasant to work with. Finance guy was funny and we had a good time. I forget his name It rare to have a good time with any car finance guy. John personally delivered my car by driving it to my house which was appreciated. Not really sure if the car was washed as it appeared to be dusty and certain spots of the car had smudge marks as if the car was wiped down and not really washed. The back seats had greasy finger marks on the head rest on both seats. John requested they cleaned this for me. The marks were wiped down but I had to do a second cleaning. Had a slight issue with the driver side window control but the service guy was able to show me how to reset this in a jiffy when I drove by the dealership a few days later. Sales manager Nic was pretty cool and explained the car mats to me. Did not realize there were 2 sets of car mats. One rubber one for winter and one set of carpets ones for summer. My friend recommended Valley Subaru and stated Valley Subaru is pretty straightforward and I would agree with him. Can not speak about the service department because it's too early and I've had limited exposure to them but so far so good. All in all I had a pleasant experience and will recommend Valley Subaru to anyone interested in buying a Subie.
We were welcomed into a clean, spacious showroom by a friendly woman who then introduced us to Chuck. His calm, pleasant demeanor immediately put us at ease. We test drove a couple of vehicles & all the while, Chuck pointed out the cars features & answered all our questions. We were blown away by his knowledge. Chuck is very "no" pressure & an expert at his craft. He made sure we felt certain with our choice before we proceeded with purchase. He introduced us to each department at the end of our purchase. We highly recommend this dealership & Chuck in particular. He is extremely capable & professional.