Value Kia

I visited this dealership recently. Kaylor was my salesperson. Her height intimidated me a little because in only 4'9. She had to be atleast 6' but as soon as she opened her mouth I was instantly com salesperson. Her height intimidated me a little because in only 4'9. She had to be atleast 6' but as soon as she opened her mouth I was instantly comfortable. She was very thorough. Also she had to be the sweetest girl I have ever met. She really took care of me & focused on customizing my KIA optima for me. She also hustled & got me a great deal. I give her a A+ . More

I have never experienced such disregard for a potential customers privacy. They employees of Value KIA are liars and creeps who do very shady business. They want WAY TOO MUCH personal information before th customers privacy. They employees of Value KIA are liars and creeps who do very shady business. They want WAY TOO MUCH personal information before they will even give you a price! Avoid at all cost, they will lie straight to your face and charge a lot more then other local dealerships. More

DO NOT GO HERE!! This place is the biggest scam ever!! They will make miracles happen to get you into a car?! But their policy and procedures are unethical and so are the people?? DO NOT GO HERE!! They will make miracles happen to get you into a car?! But their policy and procedures are unethical and so are the people?? DO NOT GO HERE!! More

My wife and I hear about the deal valure Kia were offering and on our way to a wedding on June 16,2012 decided to stop in and take a look at their inventory. When we pull up in the parking lot th offering and on our way to a wedding on June 16,2012 decided to stop in and take a look at their inventory. When we pull up in the parking lot their were several sales person standing at the door waiting and assistant customers. one sales person came off the step and came to our vehicle she interdue herself and ask us how can she help us. Her name is Julie Thompson. Although we were not looking to purchase a vehicle at that time with the service, confident and knowlegde that Julie show we quitly found ourselfs looking at two vehicle and we purchase one that evening. from working in a sales jobs myself at Pepboys I can said that Julie Thompson have what it take to get the job done and close the Deal Sincerely Rickey & Chic Drummond email/ rickey19632010@hotmail.com More

Cash for Clucker is the biggest rip off that this dealership came up with. They raise the prices on the vehicles by $5000 TO $7000 to be able to make you think that you are really getting money for y dealership came up with. They raise the prices on the vehicles by $5000 TO $7000 to be able to make you think that you are really getting money for your trade in, in which you are not. Staff there is a bunch of kids that need to come dressed more presentable, but hey this tells you about how this place operates. Managers, there have full control of the pricing and sales people have no clue on pricing and will play the run around game until you work on the paperwork. I ended up leaving and going to a dealership that didn't have any tricks and got a brand new car with more money back for my trade in. More

Me my dad and mom decide to go into value kia for a new car for my mom. I was there to look the car over, my dad was there to pay for the vehicle and my mom was there to pick out the vehicle being it was car for my mom. I was there to look the car over, my dad was there to pay for the vehicle and my mom was there to pick out the vehicle being it was for her. So we first get there and find a couple cars we like but they would not give us any prices. Just kept asking us to come inside and run some numbers. We insisted on some prices so we could have a better idea on the car we liked and if we could even afford it. After about and hour goes by of us walking around the lot picking cars out and the sales man running in and out with different reasons why they can't give us prices. I finally pulled all the car prices up on my phone. So of course the one car me my mom and dad all agree on, has no listed price. So I got the sales man to give us a ball park price of 10K. And we all agree that is a fair price, so we go inside and he rights it up and has everything down for 10K, we tell him we want to trade in a car for cash for clunkers and pay the rest off in cash. So we right everything up and he goes away for about 20 min comes back and tells us the car is now 15K before tax and tags. Well my pops had enough. He gets so angry he walks up to the finance manger and tries to find out why all the prices jumped up 5K. The man says. We never said 10K. And me and my dad turn to the sales man and he starts denying the fact he ever said we would be able to buy it for 10K. And Matt the finance Matt is also denying it. And the crack up of it all. Is we sat 10 feet from the finance man and watched him right all the numbers down and hand it to the sales man. So as we are all almost yelling including the Value Kia staff the sales man then starts denying the fact he gave us any price all. And still could not come up with were a extra 5K came from. And as you can tell from my story alls they did was said they were going to give us 4.5K for cash for clunkers and decided to add 5K to the price we would of had to pay More

I was thinking about buying a new car and wanted to take a look at a Kia Soul. While near the Philadelphia airport I saw Value Kia and decided to stop in and ask to see a Soul. I was greeted by David Rush w a look at a Kia Soul. While near the Philadelphia airport I saw Value Kia and decided to stop in and ask to see a Soul. I was greeted by David Rush who asked if I was thinking of buying a car. I told him yes and that I had a car to trade in. He asked what I wanted for it and I gave him a figure. He then asked me if he could get my figure, would I be willing to buy that day. I told him if I could get a great price on a Soul I would strongly consider it. I pointed out to him I had appointments schedule with two dealers on Saturday and already had prices from them, so he'd need to come up with an outstanding deal if he wanted to sell me a car that day because I would rather talk to a few dealers and see what kinds of deals I could get. I tested both base and exclaim models, decided I preferred the exclaim and asked what the price was for the model I drove. He told me about $19,500. We spent the next three hours negotiating with Rush constantly trying to get me to agree to a monthly payment. Each time we'd discuss things and then he'd leave for a long while, come back and ask me to pay more per month or consider a longer payment stretch to bring down the monthly payment even though I kept telling him I wanted to see the actual numbers of the deal. Finally it seemed we'd reached an agreement and shook on a deal. He then spent the next hour putting together the paperwork. When he finally brought the papers over for me to sign, I examined them and was shocked to find that the $19,500 car suddenly cost more than $26,600 before taxes, tags and license. Shocked, I asked how the car ended up costing so much. Rush said there were a lot of options that made the car more expensive. I then asked where the cost breakdown was of all the options that drove the price up. He went out and got the sticker from the car and I looked it over. There was nothing there to indicate a price higher than $19,500. Getting upset, I told him I couldn't see why the car should cost so much. Over on the right side of the contract I noticed there was a $900 fee for an upgrade package (which made sense) and a $6500 (roughly) charge that wasn't really explained. Finally, he admitted that I wasn't getting as much for my trade-in as we'd discussed earlier and that the extra fee was being added to the deal to make up for the shortfall. When I expressed my anger at this his response was, "but I got you the monthly payment you wanted!" In short, he said he'd try to get me a certain figure for my trade in. When he found out he couldn't, rather than tell me that, he tried to play with numbers and contract length to get me to pay an extra $6500 on a $20,000 car. People thinking about buying from this dealer need to be very careful. If this is a normal business practice here you'd be better off going somewhere else. It's their right to value my trade however they see appropriate, but to try and mislead me into spending a great deal more by extending the length of the loan without telling me they were offering me significantly less is certainly unethical and should be illegal. I'll never visit this dealer again. More

A couple of weeks ago I was shopping around for the new Ford Taurus. A buddy of mine told me that I should check out the Kia Optima before making a decision. I took his advise a went to Value Kia. When I g Ford Taurus. A buddy of mine told me that I should check out the Kia Optima before making a decision. I took his advise a went to Value Kia. When I got there I was greeted right away and treated like a VIP. After discussing my thoughts with the Salesman (Dave Rush) he took me through the showroom and had me sit in the Optima. I was really amazed at how roommy it was and how knowledgeable the salesman was. Kia has really stepped up it's game. Once I drove the Optima my decision was made. The staff at Value Kia and there vehicles speak for themselves. I was more than happy and received more than I expected. Thanks Value Kia! More

I have never had such a bad customer experience with a dealership. I took my 2005 Sedona in for a leaky sunroof. They proceeded to tell me that it needed a part which was not in-stock and the repair wou dealership. I took my 2005 Sedona in for a leaky sunroof. They proceeded to tell me that it needed a part which was not in-stock and the repair would take the entire day and I could pick it up that evening as their service department closes promptly at 5:00. I proceeded to pick up my van up that evening only to have water pour into the interior as i pulled out of the parking space. The sales manager was useless and would not even offer to place the vehicle inside or provide a loaner for that weekend as that's not their policy. When I returned teh next day to speak to the service manager, he gave me the same story and could could not offer to have it fixed that day (Daturday) as the only technician working on Saturday is an Oil & Lube tech. I returned the van on Monday and was assurred that it would be taken care of and that the entire inside would be cleaned since it was already beginning to smell musty. I picked the vehicle up on Monday evening and the Service Manager told me that the drain hose was clogged and that it was fully cleaned and shampooed free of charge which was nice. There was no explanation of what part they had to get. Unfortunately, the next time it rained, I got water again. Needless to say, I will not be returning to this dealership. More

Went in there on a monday night , picked a sorento , discussed terms , price and monthly payment on a lease. They checked my credit and were going to give me the keys to take it home, but i had requeste discussed terms , price and monthly payment on a lease. They checked my credit and were going to give me the keys to take it home, but i had requested another color possibly. They told me that they would be able to get it and would call me by 6 pm the very next day. I was assuming i was going back to pick it up the next day. I didnt hear from them until i finally called on thursday (3 full days later).The salesman whose name was Angelo then proceeded to tell me there was a problem and that i would need a Co-Signer which was fine by me. I called back within 3 minutes with my co-signer's info. At this time he was with another customer and i was told he would get right back to me which was fine. $ hours went by and NO call. So i proceeded to drive there myself with the intention of bringing home my new car. When i got there i took a stroll through their lot as 2 salesmen sat outside on their cell phones "texting" and not one person even said "could i help you" as i was about to go in i noticed, from his nametag, Angelo who i had never recieved a call back from. I asked him if he was ever going to call me and he told me that there was NO WAY he could possibly sell me a car based on my credit. This after being APPROVED by Toyota, Nissan , Chevy, Hyundai, Gmc and Honda, i had finally settled on the Sorento. He also hadf said that the car that i wanted was sold and there werent any more on the lot. I would have left a deposit on it had i known that. The very next day 2 other Kia dealers called me and i went to one and it was a totally different experience.They took great care of me and i finally purchased my Sorento. I am 42 yrs old and since i was 24 i had leased a new car every 3 yrs and this was the most unprofessional person or dealer i had ever dealt with in my entire life totally classless and ridiculous. Before this i had never heard of someone saying that they COULDN'T do anything for me. More