Van Bortel Subaru of Rochester

Easy transaction We had an easy time at Van Bortel Subaru of Rochester. We were given time to research and decide on car models. Nate was patient with our questions an We had an easy time at Van Bortel Subaru of Rochester. We were given time to research and decide on car models. Nate was patient with our questions and concerns. A great positive experience. More

title Nate was very helpful. He explained things thoroughly, didn't push us into anything we didn't want, and went over the numbers multiple times. We enj Nate was very helpful. He explained things thoroughly, didn't push us into anything we didn't want, and went over the numbers multiple times. We enjoyed the coke and snacks. More

Subaru Family Can’t say enough about everyone at Henrietta Vanbortel Subaru. A fun and no nonsense experience. Thank you Kitty for coming to Henrietta and having a Can’t say enough about everyone at Henrietta Vanbortel Subaru. A fun and no nonsense experience. Thank you Kitty for coming to Henrietta and having a top notch staff of great people. More

Refreshing My experience at Van Bortal Subaru was very respectful. There was excellent customer service and attention to me personally. This was a big purchase f My experience at Van Bortal Subaru was very respectful. There was excellent customer service and attention to me personally. This was a big purchase for me and I did not feel like I had to go through the dealership dance. I was able to get exactly the vehicle that I wanted and I was not pressured into anything that I didn't want. All of my questions were answered and I absolutely love my new ascent! Although there were other Subaru dealerships closer to my home it was worth the trip and I would recommend this dealership. More

Easy experience It was a pleasure doing business with Nate at Van Bortel. Made the buying experience easy. I am very satisfied with my Forestor. We will recommend in It was a pleasure doing business with Nate at Van Bortel. Made the buying experience easy. I am very satisfied with my Forestor. We will recommend in future. More

Professional. I knew that I wanted a Subaru Forester and I knew that Van Bortel had a good reputation for being honest and upright in their dealings with customers. I knew that I wanted a Subaru Forester and I knew that Van Bortel had a good reputation for being honest and upright in their dealings with customers. Nate was my sales rep and he took me through the process of getting the right car for me. Plus, I needed a car that day and Nate helped me with all those little details of being able to drive a brand new Forester off the lot. Thank you! More

I am very impressed and happy! This is my first Subaru and I didn't know a lot about them except that they are safe, good in bad weather and attractive. Nate Chandler was such a bi This is my first Subaru and I didn't know a lot about them except that they are safe, good in bad weather and attractive. Nate Chandler was such a big help informing me about Subaru and about the 2 models I inquired about. It was an easy decision for me to say that I definitely wanted the Crosstrek to be my next car. Nate made the process clear, easy and enjoyable. I could tell he truly wanted to make sure that I was comfortable and excited about the decisions I was making. He helped me think through the options carefully and I ended up with exactly what I was hoping for. I highly recommend Nate and I have been telling other about him and my great experience with Van Bortel. Maryanne was great at explaining the financing and additional coverage on the vehicle. She made it easy and I was very happy with the final payment. More

Exceptional Experience with Nate Chandler I recently worked with Nate Chandler at Van Bortel Subaru of Rochester on the purchase of a Legacy. Nate’s professional, no gimmick approach to workin I recently worked with Nate Chandler at Van Bortel Subaru of Rochester on the purchase of a Legacy. Nate’s professional, no gimmick approach to working with customers enabled me to find the model and trim level which is a pleasure to drive. He answered questions by cell, email, and in person as I worked toward my final choice. When it came to purchase, Nate offered to order the car to my specifications and did not pressure me into purchasing an in stock vehicle or attempt to up sell trim or model. His estimate for delivery time was realistic. It was a delight to receive his call when the car arrived earlier than expected. Nate handled all delivery arrangements closing the sale with an exceptional customer experience. Thanks Nate! More

Couldn't be happier! As the Forrester just received an excellent rating in Consumer reports, I headed out to the Henrietta Dealership--Nate was excellent. Extremely knowl As the Forrester just received an excellent rating in Consumer reports, I headed out to the Henrietta Dealership--Nate was excellent. Extremely knowledgeable about the product and even helped with suggestions related to shipping my previous Forrester to Denver. Great follow through and extremely helpful More

Great Experience No pressure. Easy transaction.It was important to our family to purchase a safe vehicle for our new driver in the household. We found it with a Subaru No pressure. Easy transaction.It was important to our family to purchase a safe vehicle for our new driver in the household. We found it with a Subaru Forester. Nate took the time to explain all the features and was patient during our decision process. More