Van Bortel Subaru of Rochester

Trustworthy Professional and excellent follow up to problems with price. Enthusiastic and knowledgeable about process. Excellent attention to details and responde Professional and excellent follow up to problems with price. Enthusiastic and knowledgeable about process. Excellent attention to details and responded to all questions about the car. More

Brandon and Pete, Kitty and Ruth Wanna buy a car from a vending machine? Me neither. That human experience when one is making such a relatively gigantic decision is so vital. But I Wanna buy a car from a vending machine? Me neither. That human experience when one is making such a relatively gigantic decision is so vital. But I have to say, buying from Van Bortel Subaru of Rochester was such a smooth operation, it was almost like buying from a vending machine, but with that human element we crave at the time we anxiously part with our (hopefully) beloved vehicle and replace it with the new (or new to us) "family member." From the front desk women (wish I remembered their names, sorry, they were awesome!) to Pete, to the used car manager, to Brandon's polite and perfect manner, I couldn't have been more pleased. The add to it that the coffee was sublime, the fireplace so classy, and Ruth... I mean RUTH - a delight of efficiency and right hand to Kitty for over two decades. Stephanie in finance was also perfect. I hope I didn't leave out any names! Back to Brandon. Brandon got back to my texts quickly and efficiently. I'm not the easiest customer (not by a long shot) since I tend to be anxious, as many are when they are dealing with car buying. There were times when I sent a LOT of questions his way. He took it all in stride. I also asked him to air out the vehicle (new car smell isn't my fav, as it is largely chemicals to which I'm sensitive...) and take off the body side panels, have the paperwork pre-printed, and and and... he did all of that like a champ. Thank you Kitty Van Bortel, for your awesome establishment and accommodating and friendly team. More