Van Bortel Subaru of Victor - Service Center

Great service. . . Great people. . . I bought my car here in 2004 and Van Bortel has kept it in excellent running order. Bringing the car in for service is a pleasant experience (how man I bought my car here in 2004 and Van Bortel has kept it in excellent running order. Bringing the car in for service is a pleasant experience (how many dealerships can you say that about!). The team is very responsive to questions and always willing to go the extra mile. The waiting area is very comfortable. I cannot say enough nice things. I have always been wary of car dealers but I fully trust Van Bortel. And I will not do business anywhere else. More

True meaning of customer service VanBortel's Service Team truly understands the meaning of customer service. An absolute pleasure to work with. Evening service hours 6 days a week! A VanBortel's Service Team truly understands the meaning of customer service. An absolute pleasure to work with. Evening service hours 6 days a week! Awesome. More

Satisfaction always !! I have absolutely nothing but praise & respect for the entire staff at VanBortel. I am on my 3rd Subaru that I have bought from Karl Lindenmuth and h I have absolutely nothing but praise & respect for the entire staff at VanBortel. I am on my 3rd Subaru that I have bought from Karl Lindenmuth and he makes the car buying experience very pleasant. He always seems to know when it is time for me to make a trade and never tries to talk me into it before then. The service people are excellent....never have had a bad experience there either. They are very good at having your car ready when they tell you and many times it is even done in less than the time they quote you. The staff who I have dealt with always remember me by name when I come in and that is a good feeling knowing that you aren't just another "face" in the crowd. Would not hesitate for a second to recommend VanBortel Subaru to a friend and in fact, I have :) More

Love the respectful, well-trained staff at VanBortal's I have been going to VanBortal's for about 12 years now. What is remarkable is the PROGRESSION of the level of service. The quality and personalizat I have been going to VanBortal's for about 12 years now. What is remarkable is the PROGRESSION of the level of service. The quality and personalization of customer service gets better year, after year. And, I love that they all seem to love what they are doing. Huge bonus- the staff are all pet lovers and know my dog's name. THAT is true passion for your work! I would never buy or service my Subaru elsewhere. More

December inspection plus! My current Outback is the 6th I have purchased from Van Bortel. I scheduled an appointment for my December inspection plus a check of the windshield w My current Outback is the 6th I have purchased from Van Bortel. I scheduled an appointment for my December inspection plus a check of the windshield wipers for the winter. They replaced the blades and inserts. Driving on the Thruway and in the winter weather, I have greatly appreciated the new wipers! Also had a wonderful chat with Karl Lindemuth during the (short) wait! Thank you! More

Would never take my car anywhere else. Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be gr Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be granted more time for diagnosis, Steve called me to inform me that they had found the problem, and the dealer that had originally sold my car had installed the dealer add-ons incorrectly. To remedy the problem, the Service Department warrantied my claim, and repaired everything that the other dealer had botched. Not only was this done in a timely manner, but it was also done with the utmost amount of quality, as my electronics are now all working better than they had before the issue arose. Having worked in a service department before, I understand the disasters that can happen, and have witnessed plenty firsthand. But Van Bortel made this major repair feel like I had dropped my car off for an oil change. The professionalism by everyone there is second to none, and I'd never even contemplate taking my car somewhere else. Thank you Van Bortel for your assistance, and I look forward to visiting you guys for all of my Subaru needs! More

honest service department Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car t Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car to Van Bortel Subaru. I asked Van Bortel staff Steve Mueller to check my brakes. He told me my brakes were fine. I told him that Dunn Tires said my brakes were dangerous. Steve said he would do a careful double check. He then told me I had approximately 10,000 miles left on my brakes before they would need replacing. Steve could have said that, after checking more closely, I did need new brakes or would need them soon. Instead he was honest about it. Also, my sales person, Theresa All, was great when I purchased my vehicle. I ordered a car and did not like it when it came in. She told me I didn't need to take it and found me a vehicle I liked better. Pretty good customer service. More