Van Chevrolet Buick GMC

Went in to purchase a Mitsubishi Lancer that was posted as an internet sale. First, me and my pregnant daughter were seated at sales rep desk for 25 minutes before he even showed up. 2nd when we asked to as an internet sale. First, me and my pregnant daughter were seated at sales rep desk for 25 minutes before he even showed up. 2nd when we asked to test drive the Lancer it took another 25 minutes for the test drive. When sales rep appeared we were told that the car was not cleaned and had to be washed because it was sitting under a tree and had to be washed and had to put gas in vehicle that's why it took so long. Thirdly, after the waiting around for the prior's above, the price was changed from $2915 to $2988, the sales rep stated that the car had been on Van Chevrolet of Scottsdale car lot for 15 days and there was not a 172 point check done on the vehicle. The sales rep stated that Van Chevrolet wanted me to pay the $1988 to have the vehicle worked on which Van Chevrolet of Scottsdale wanted to add to the price of the vehicle. Then of course tax, title, license and registration which I knew would be a different price. Car would total $5488 to take off the car lot. So buyer beware of this Van Chevrolet of Scottsdale car lot practices, what you see on the internet is not what you get. Disappointed Consumer More

My husband and I decided to take a look at new cars since it was time to trade ours in. After going from car lot to car lot, we ended up at Van Chevrolet where we were greeted by Eric Francisco. We told him it was time to trade ours in. After going from car lot to car lot, we ended up at Van Chevrolet where we were greeted by Eric Francisco. We told him we were just looking and no idea what we were even wanting. We looked and looked and then drove a few. We finally decided we like the Chevy Traverse. Eric told us all bout the vehicles and the different options that were available. Once we decided on our new vehicle Eric showed us the price and what we would get for our trade-in, we were ready to buy. At that point we were greeted by Ryan, the finance manager who went over the number, shook our hand and said congratulations. They both made it so easy for us. We then waited a bit for Wayne Reese to get all the papers in order to sign. Once that was done we were on our way out the door with our New Chevy Traverse. Thanks you everyone at Van Chevrolet for all your help, from selection to finance. We love our New Traverse. More

We called the dealership and asked to confirm some information as it was almost 100 miles round trip for us to drive out to look at a vehicle. The dealership confirmed several times by phone that we information as it was almost 100 miles round trip for us to drive out to look at a vehicle. The dealership confirmed several times by phone that we had been "approved" for our purchase and that a suitable vehicle was waiting and ready for us. We were told to ask for Dan,the sales manager, when we arrived at the dealership, which we did. Dan was too busy eating lunch to come to meet us and handed us off to a salesman who did not know a single thing about what we were looking for. The "appropriate" vehicle was in the back lot, too far to walk. We had to drive back in a lot vehicle to go see it. The vehicle was not cleaned nor ready to be sold. We looked at the first vehicle, which would have been appropriate and were ready to complete our purchase. However, the lender they had "approval" from had never received our paperwork and had not given any approvals. We were also told we were turned down by the lender. Less than 2 days later, we purchased a vehicle from another dealership and were approved for financing by the same bank at the same amount. We were very disappointed in the reception we got from the dealership and the lack of concern about our feelings as well as the total disregard for the expense and inconvenience we incurred in our drive from one end of the valley to the other. More

I bought a 2011 buick lacrosse, in Feb 2012. I was in a wheel chair, recovering from a broken back and 2 broken ankes. I needed a vehicle I could get in and out of, so I bought the Buick Lacrosse.The car wheel chair, recovering from a broken back and 2 broken ankes. I needed a vehicle I could get in and out of, so I bought the Buick Lacrosse.The car was a certified pre-owned. I drove it for a month and the car started falling apart. When I took it in for repair, the sales men tried to talk me in to trading it in. They took too long for approval so I left. Another month later I could smell radiator fluid, so i made an appointment for repair again. This time they tried agian to trade in. They let me know the warranty was up on my Lacrosse, so I had to trade it in. We all oked on a truck, until they told me my credit score would not allow me to get the truck unless I put down $12000. I got mad and left. I still had to get my Lacrosse fixed, So I took the car to Coulter Motor Company in Tempe. The service Manager heard my story and looked up my Vin. And told me I have about 500 miles till my warranty was up. Coulter changed the power steering pump, front seal, water pump, reprogrammed the computer and fixed all of the leaks. ON WARRANTY!!! But they did tell my my car was in an accident, and couldnt fix the loose bumper or the change in color. I took the car to a a body shop and He said the bumper was missing alot of parts, and who ever sold me the car, fixed and painted it for resale. Again I tried to trade the car in with Coulter Motor company, This time they let me know both airbags have been deployed and The value of the car most likely depreciated $10,000. I was a Handicap conned in to this yearly ordeal. They do NOT care about the customer. Ron Daley and all of the financial managers will do anything for your money. I still have the car and stuck with the loss. Korey Curley More

I took my Chevy SSR into the Service Department for a flown fuse in the Air Conditioner and was told my extended warranty did not cover to find out why the fuse keep blowing and they Wanted to install in flown fuse in the Air Conditioner and was told my extended warranty did not cover to find out why the fuse keep blowing and they Wanted to install inline fuses to find out what keep blowing the fuse. It would cost me $550.00 to put the inline fuses in so they would know why it keep blowing and that the Extended Warranty did not cover it. I told them it was outragous and I would not have it done,so I was charged $130.00 with it not being fixed! I called the MPP Warranty Company to find out why they would not cover the repairs and they told me that Van Chevrolet never contacted them and that Manny Ramirez had never called, the Service Manager Shawn McEniry, called me 2 days later and took care of me and did all the work and did it at no charge! Thanks So Much Shawn...... More

My wife and I recently decided that it was the right time to look into buying a hybrid vehicle and after doing research on the cars we narrowed our choices down to three vehicles. The first of the three vehi to look into buying a hybrid vehicle and after doing research on the cars we narrowed our choices down to three vehicles. The first of the three vehicles we were going to test drive was located at Van Chevrolet in Scottsdale. Part of the research that I did was not only for the vehicle itself but the dealership as well, customer service is very big in my book and I wanted a dealership that was going to treat me as a person and not a number REGARDLESS of the outcome of the sale, during the research I noticed that a salesman by the name of Eric Francisco had an impeccable rating of 5 out of 5 stars, I had my pont of contact and I was going to make sure that he was going to be the one person that I needed to talk with to make the car buying experience as pleasant as possible for my wife and I. As we were coming all the way from Glendale I wanted to make sure that he was there as well as the vehicle in question so I called first, he was there as well as the vehicle, so off we went. After spending a little time talking to Eric and giving him the pertinent information we went out for a test drive on the vehicle and were impressed with most everything we saw with the vehicle, we finished the ride got back to the dealership and let him know that my wife and I were going to go to lunch and that I would be back to give him our answer, there was no pressure from these guys as we left, he recommended a restaurant nearby so we went and discussed the pros and cons of the vehicle and the way we were treated over some fine Italian food (which Eric actually repaid us for out of his own pocket). When all was said and done we walked away from lunch with the understanding that we liked the vehicle well enough to make an offer so we did, now comes the dreaded negotiating part that I was not looking forward to.....but the dreaded part never came. They (Eric and Smiley) actually listened to what I had to say and worked with me on a price that was fair to both party's, we were treated with "The golden rule". To make a long story short my wife and I drove away in a very nice car at a fair price, this car buying experience at Van Chevy would not have happened without Eric being the consummate professional and providing customer service to us at a level that I have personally never experienced from a car dealer....ever. We will most assuredly be letting the friends and people that we know that Eric & Smiley at Van Chevy are professionals that live out "customer service" in the car buying experience. Len & Stacie More

I called about a new Volt. I was called back repeatedly, and practically harassed to come in when they did not even have the car I was looking for in stock. I was called so much I had to ask for them to pu and practically harassed to come in when they did not even have the car I was looking for in stock. I was called so much I had to ask for them to put me on their "do not call" list. A week later I was called again, a couple weeks later I was called again. Each time by different people who did not have the information to "not call me anymore." I ended up finding the model of car I wanted at another Chevy dealer and started talking to them directly, I am so glad that I did. I bought my car from much nicer and much more professional people before Van's stopped calling me. They even called me one more time after I told them I had already bought the car from another dealer! More

Vans is still using old "used car salesmanship". High pressure manipulative tactics. Not a pleasant experience. This feedback is provided hoping that you will reevaluate and change salesmanship". High pressure manipulative tactics. Not a pleasant experience. This feedback is provided hoping that you will reevaluate and change the customer experience. We purchased our car at a different dealership - much farther away - but they provided a more pleasant buying experience with respect for the consumer - not manipulation. More

This was my second purchase at Van Chevrolet and I have to say the experience is always a comfortable, friendly, no hassle, no pressure, straight shooting experience. Drew and his team really are commenda to say the experience is always a comfortable, friendly, no hassle, no pressure, straight shooting experience. Drew and his team really are commendable demonstrating a respect and an understanding of my financial situation and doing everything in their power to work within my financial parameters. Highly recommend them. Best in the Valley! I can say that none of the other Chevy dealers in the valley came close to offering me the deal that Van offered for the vehicle I wanted. Yet, Van was able to pull it off! They always manage somehow to do it! More