Van Chevrolet

I could never get a cash price and the price advertised was very deceptive only good if you finance thru then got 5 emails from 5 different people and could never get an answer it appeared that all were AI was very deceptive only good if you finance thru then got 5 emails from 5 different people and could never get an answer it appeared that all were AI and never a real person. Would not recommend that dealer to anyone More

I went to look at a used car there and they immediately wanted me fill out paperwork. The car was not available because it was in the back getting worked on. I told them I wanted to see the vehicle before wanted me fill out paperwork. The car was not available because it was in the back getting worked on. I told them I wanted to see the vehicle before I filled out anything and they took that as me being rude and told my wife they would not like to do business with me. Needless to say my feelings were not hurt. More

Extremely dishonest. I called to offer full price for a vehicle they advertised on Cars.com. They informed me that the vehicle was $25,000 over what was shown on Cars.co I called to offer full price for a vehicle they advertised on Cars.com. They informed me that the vehicle was $25,000 over what was shown on Cars.com. They made no effort to work with me and no effort to correct the price shown on the web! More

Had to have my 2015 Buick LaCrosse towed to this dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received a call from the dealership late on Monday to let me know that I would get a call on Tuesday with a diagnosis. I received a call from the service advisor, Conner on Tuesday to let me know they were going to look at the car that day (told me they had been very busy) and I should hear back later that day. That phone call did not come on Tuesday or Wednesday. I called back on Thursday AM and Conner was not available. I spoke with a different advisor, but he told me the notes weren't great and he would call me back later on Thursday to let me know what was going on. All I kew at that point was that a 230 amp fuse for the battery fuse block had been ordered. No call on Friday, and the following weekend was the New Year's weekend, so I had celled in three different times to get information, and the service advisor to whom I was assigned had reached out one time in 4 days, mostly to let me know he didn't know the status of the vehicle, and that he would call me back. Come Monday January 3rd, I called once again, and spoke with Malik(sp), who it turns out was the ONLY person to keep his word and actually call me back. I received a voice mail at 2:30 on Monday afternoon from Conner to let me know the car was finished. Picked the vehicle up not knowing what the total cost would be, as I was never given an opportunity to approve or deny the service needed to complete the repairs. All in all, since I had no choice but to tow the car to Van Chevrolet, I'll give them one star for not losing my vehicle. Based on the other "customer service" I received, I still feel this is extremely generous. Oh by the way, when I paid for service, there was no thank you, just Conner telling me "The keys are in it" More

What a poor experience I had at dealership today when I took my car in for vibration issues. I was told the tires have flat spots because I don't drive my car enough. I only have 8,000 miles on vehicle and took my car in for vibration issues. I was told the tires have flat spots because I don't drive my car enough. I only have 8,000 miles on vehicle and attempts to communicate with management at dealership goes unanswered pushing blame on me. Very unprofessional time and time again. Dishonest beware More

From viewing to negotiations to finance was Good experience.. gentleman had attitude when we turned down extended warranty and gap insurance. Alot of lack of communication between departments and cu experience.. gentleman had attitude when we turned down extended warranty and gap insurance. Alot of lack of communication between departments and customer.wasted alot of time waiting and returning to pick up vehicle because of lack of communication More

Our dealers Scott & Mazin was fantastic to work with, and our financial rep Chris was amazing. Very easy smooth process. We will definitely continue to do business here. our financial rep Chris was amazing. Very easy smooth process. We will definitely continue to do business here. More

Scheduled for service today. Received call to confirm as well as text message. Service was closed, gates locked, waited with several other unhappy customers. Will be going elsewhere. well as text message. Service was closed, gates locked, waited with several other unhappy customers. Will be going elsewhere. More

Such a waste of our time, test drove two new trucks both were dirty, offered us over $3000 less than we had been offer from any other dealer, plus drug the whole process out for hours! Our credit rating is were dirty, offered us over $3000 less than we had been offer from any other dealer, plus drug the whole process out for hours! Our credit rating is in 800s and they couldn’t get us a good interest rate! We left and will patiently wait till others dealers get truck in we want. More